Guidance for Change Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

While the book contains a number of checklists which are useful for somebody implementing a change management process, the format doesn't lend itself to easy reading and tends to break down into a lot of lists rather than any practical guidance or advice and offers a very limited view of the industry with little concession to smaller organisations and how a role may be tailored. That said I'm yet to read a book that offers this.

A great book for change management within the ITIL framework. There is a shortage of publications specifically for change management which is an overlooked area within ITIL. Recommended for everyone who wants to learn more in change management or experienced professionals who want a reminder or a new perspective.

Wastage of money.Very basic and cost of the book does not give any ROI.No examples of real life situations.Horrible book.

Poorly written, seems it was not proof read in any way. Repeated sentences and poor grammar. Avoid