I only received the wired remote, the wired remote is missing.

Wired and wireless remote control is integrated.

Motor runs but Winch Drum does not turn

Free Spooling Clutch not engaged.

Motor does not turn on

Rocker Switch not connected properly/Loose battery cable connections./Defective Rocker Switch./Defective Motor./Solenoid sticking.

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⚙️ Dominate every terrain with power and precision — never get stuck again!

DURABLE IP 67 WATERPROOF DESIGN - Built to withstand the harshest environments without skipping a beat.
POWERFUL 13500 LB LOAD CAPACITY - Tackle the toughest recovery jobs with unmatched strength.
NEXT GEN WIRELESS WIRED CONTROL - Operate seamlessly up to 35 meters, rain or shine.
ADVANCED 3 STAGE PLANETARY GEAR SYSTEM - Smooth, reliable traction with enhanced clutch durability.
PRECISION SAFETY HEAT RESISTANT MOTOR - Stay safe with high-temp resistant copper motor and smart current control.

The X-BULL Winch-13500 lb is a rugged 12V electric winch featuring a 4.5kW/6.0HP permanent magnet motor, IP67 waterproof rating, and a 3-stage planetary gear system. It offers versatile wired and wireless remote control up to 35 meters, synthetic 82-foot rope, and advanced safety features including heat-resistant solenoid and clutch system, making it the ultimate tool for professional-grade vehicle recovery and heavy-duty lifting.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Manufacturer	X-BULL
Brand	X-BULL
Model	BJ 13500 LBS WICNCH
Product Dimensions	55.63 x 12.45 x 26.42 cm; 27.67 kg
Item model number	BJ 13500
Manufacturer Part Number	USAM-XBEW007-1
Material	Steel
Colour	Black
Special Features	A brand new look. Strengthening waterproof, Remote control with magnets, reduce the probability of loss
Manufacturer	X-BULL
Item Weight	27 kg 700 g

X-BULL Winch-13500 lb. Load Capacity Electric Winch Kit 12V Synthetic Rope,Waterproof IP67 Electric Winch with Hawse Fairlead, with Wireless Handheld Remote and Corded Control Recovery

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