Is this a wireless security camera system?

Yes, wireless means no video cables are needed for transmission. However, NVR and cameras must be connected to a power outlet for continuous 24/7 surveillance.

What’s the difference between professional surveillance hard drives and regular hard drives?

Professional surveillance hard drives are specifically designed for 24/7 operation, handling continuous video recording and high workloads. Unlike refurbished or used drives, we use only new professional security grade hard drives

What is the cloud storage capacity?

The 2TB HDD keeps your recordings private and secure, with no extra monthly fees, though we also offer paid cloud storage(Android only) as an optional choice.

What to do if mobile phone reminder is delayed?

Please check whether the APP background permissions are enabled, check the Wi-Fi signal strength, and restart the router if necessary.

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Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.