Guard Your Smile, Sleep Tight! 😴
The ConfiDental Mouth Guard for Teeth Grinding offers two models specifically designed for children, featuring a moldable design for a comfortable fit. Made from premium, BPA-free materials, these guards are reusable and easy to clean. Each pack includes six guards, ensuring your little ones can enjoy a fun and protective sleep experience. Plus, with a step-by-step video guide and a satisfaction guarantee, you can rest easy knowing their smiles are protected.
C**N
It works well!
If you're looking for relief from teeth grinding, this is the best mouth guard. For weeks I was in pain until I got this and molded it with the help of their customer service team. I am not longer in excruciating pain. Well worth the price, easy to use, melts easily and molds well when you follow the instructions by watching the video.
L**7
Great buy, good quality mouth guard
This mouth guard is exceptional, easily configured using the provided video tutorial. The high-quality construction ensures a perfect and comfortable fit, ideal for nighttime use. The package includes two sets. While I did not require customer service assistance, their courteous follow-up to ascertain my satisfaction was appreciated. I am highly satisfied with this purchase and consider it excellent value.
C**N
Video Instructions: Good idea, terrible execution
ConfiDental - please hire some experience designers (UX) or at least try out the instructions you create before you distribute your product to thousands of people. You have no idea how inconvenient your QR code experience is apparently.When a customer like myself uses our phone to scan a QR code, we expect a video to start playing because, no suprise, that is what your instructions said the QR code would do. NOT a prompt to download Facebook Messenger from the Google store, which requires us to set up a Messenger PIN number and a bunch of other onboarding slowdowns just to watch a video. And even after I did this (cursing the entire way out of frustration), I STILL did not get the video, just some AI chatbot that finally sent me the video.And the video was hosted on YouTube! Why not just have the QR code go to YouTube first? Is this some sort of trick to force me to connect to your social media network? Sure feels that way.Why could you just print out these instructions using images or illustrations that emulate the video example???Decent product, horrible 1st customer experience.I am sorry that an otherwise good physical product gets a one star from me but the video link was so frustrating I feel compelled to do so.Now I need to go un-install FB messenger because I DON"T want this on my device!
C**S
I see you windin' and GRINDIN’ your teeth
I was blown away by the product and the customer service. There was a QR code in the box that led me to Facebook Messenger, where a super helpful team member walked me through the whole process. They gave me clear, easy-to-follow instructions, making sure I got the perfect fit. What really impressed me was their follow-up the next day to check if everything was comfortable and if I was happy with the product. It felt like chatting with a friend who genuinely wanted to help. The mouthguards themselves are great—comfortable, functional, and durable. Combined with such amazing customer service, this has been one of the best purchase experiences I’ve had in a long time. Highly recommend!
A**R
Ditch the video, please include typed instructions
Ok so I suspect this is a decent mouth guard. I like that they give you 2 different types that you can choose depending on how hard you grind your teeth. My main complaint, of course, is going to be the instructions - which have to be accessed via QR code which connects you to the company's Facebook account via messenger, where a "customer service representative" sends you a link to a video. Feels like a breach of privacy. The video itself is informative enough but very cringey and long winded, taking about 5 minutes to explain what could have been printed in a 10-step instruction card. Seriously - this isn't my first mouthguard, and the ones I've had in the past did just that for basically the same procedure.Luckily there are 5 mouthguards in the pack so hopefully I'll never have to watch that video again. Unfortunately I'm now linked to this company via Facebook, which I suspect was the entire reason the instructions were delivered this way. Great product, hampered by an easily corrected instruction hassle.
S**N
The Best Fitting and easy to form mouthguard ever!
I chipped my teeth from grinding them and had temporary crowns put on. I needed a night guard immediately and found this product. I was expecting some ill fitting mouthpiece, but found the best mouthguard ever! No issues with the fit and I sleep great with it! I’m not getting the one from the dentist office because this fits so well and is easy to form when I get my permanent crowns! The video explains it all. Then the customer service checks on you to make sure you didn’t have any problems fitting the guard. I have sent this link to everyone I know. The best mouthguard ever!
J**N
Instruction video is majorly overkill
Bought this to address night time grinding. Need to scan a QR code to get video - but wait - it takes you to a sight where customer support needs to send you a link to the video. Feels a lot like social engineering. The video is long and majorly overkill. The process is not that difficult (if you’ve ever had mouth guards before). Functional - yes - but going to take time to get used to. I go about 1/2 a night and need to take it out - not exactly comfortable and I find myself chewing on it in my sleep - which is not good for TMJ.Thickness, quality, durability all good.Update on the QR code - now I’m getting messages to my Facebook Messenger account. Not exactly happy about that.
Trustpilot
2 weeks ago
3 weeks ago