does the insole come out?

No, it is attached. These shoes might not work well for someone needing to insert a large arch support.

height of the heel please?

Exactly 2.8 cm. I hope this helps. It is a very nice looking and most importantly comfortable shoe.

Hey. I have foot 28.5 see What the size of the borrow-10 or 10.5?

I would always buy the size larger. That way you can insert an insole if needed.

I normally wear a 10.5 eee will the 10.5 w be wide enough?

Yes. I wear a 13 W and they fit good and are comfortable.

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