MELLCOM 10 x 13ft Hardtop Gazebo, Polycarbonate Double Roof Aluminum Gazebo, Outdoor Waterproof Canopy with Netting and Curtains for Backyard, Deck, Patio

As far as the Gazebo itself I am pleased , but I WENT THROUGH TOTAL HELL DEALING WITH MELLCOM . THE DELIVERY SERVICE THEY USE IS CRAPPY AS HELL . After 3 seperate deliveries of the damaged , unuseable roof panels and a month of back and forth with Mellcom THE 48 HR WAIT FOR THEM TO RESPOND EACH TIME I RECIEVED ANOTHER SHIPMENT OF DAMAGED PANELS . THE PANELS ARE SHIPPED IN A METAL FRAME WITH NO PROTECTION TO PREVENT DAMMAGED TO THE PANELS WITH SARAN WRAP AROUND THE TOP AND BOTTOM OF METAL FRAME NOTHING TO STOP PANELS FROM SLIDING AND BUMPING AGAINST THE METAL FRAMES NO SUPPORT AT ALL , THIS IS WHAT CAUSED THE DAMAGE TO THE PANELS NO WARNING INFO LABELS ON BOXES ( do not drop , Fragile , etc.) One set of panels had complete boot prints all over the boxes where they had beenrepeatedly walked over . I HAD TO CANCEL MY BIRTHDAY AND 4TH OF JULY EVENTS THIS YEAR , It was to the point that I requested a full refund Mellcom refused , I requested compensation for shipping and handling that I paid Mellcom refused I after going through taking pictures of damaged torn up boxes of panels, damaged panels , proof of how they were delivered to my home Mellcom had the nerve to suggest that if I could make repairs to the panels if possible , and their cost for having to reship new boxes of roof panels as if it was my fault . " My response " I paid for shipping and handling and a BRAND NEW GAZEBO AND THATS WHAT IM EXSPECTING TO RECIEVE . FRUSTATED , PISSED OF AND HURT BY THEIR BUSINESS TACTICS . THANKS TO THE ASSISTANCE OF AMAZONS PISSED CUSTOMER SERVICE TEAM MY NIGHTMARE IS FINALLY OVER , AND MY BRAND NEW GAZEBO IS COMPLETE .

We had purchased a soft top canopy for the pool deck last year for $169. That lasted 8 months. So this year I ordered the 12x14 Polycarbonate roof gazebo. I wanted the poly instead of the aluminum top to allow some day light to come through. It arrived in 4 boxes. I opened the boxes and spread out the parts and "read" the directions. I read the reviews about assembly but my wife is the mechanically inclined one of us and we weren't intimidated. The directions are mostly pictures but the parts were clearly marked which made assembly a breeze, until it was time to slide in the roof panels. That was the biggest pain in this job. It was tough to get them all aligned properly so that the end caps fit. But we muddled through it and 6 hours later, we were done. We did not work fast and my wife double checks everything, otherwise it would have taken 5 hours (with power tools). Everything fit and all the holes were in the right place. It seems really sturdy but we have not had much wind lately. We haven't had much rain either so I can't speak about that. Some reviews said it was too hot under it but I live in south Georgia and we have had some hot days and sitting under it was just fine. We did purchase a hanging gazabo fan and put some LED light strips and so far it is a wonderful addition.

Es hermoso, quedo super! ElMejor precio y la mejor calidad, funcionalmoaravtoda occasion! Lo ame💯 recomendado

Unpacked the parts, put it together 2 man operation on 2 separate days. MELLCOM sent 4 each Q-5 Roof Panels (2 Q5's too many). Package was short 2 each Q6 Panels. Went through AMAZON to contact MELLCOM. They wanted pictures. But the email they sent would not load the pictures into their attached files, even after I downsized them. I contacted AMAZON again and they asked MELLCOM to send the missing parts and MELLCOM agreed to send the missing parts. To date I haven't received the missing parts, and the MELLCOM has not answered my email request for a shipping tracking number. A-Z Amazon guaranty tell me I am not eligible for a refund because I have not returned the Gazebo to the Seller. But the Seller won't communicate with me to return the Gazebo. I now have Gazebo with 2 gaping holes in the Roof and I am out of luck and out over $1,600.00. Had a neighbor and nephew interested in buying this Gazebo while I built it. After dealing with this fiasco, I told them to forget it and to never buy from 3rd Party Sellers on AMAZON. I know I will never make this costly mistake again. I could have gotten the near the same thing at Sam's or Costco for a few hundred dollars more. At this point it would been worth it.

Works for the price point is lengthy in putting together but all in all it was great just wished I would of bought the galvanized top but happy this does the job

Nice product. Lots of work to put together.

We bought this because it was just what we wanted and the price was amazing! We assumed that it was going to be a nightmare to assemble and would take us several days. It was actually very easy to assemble! My husband and I assembled it in a half day, with the help ofOne friend. We did have one roof panel that was slightly damaged in shipping. We installed it but I contacted the seller and they sent the replacement part Immediately, no questions asked and kept us updated throughout the process. We love it and it was a great experience all the way around!

Overall it's great. But.. under the sun, the top of the panels will flex down due to the heat. Not sure if they can eventually fall off completely. It should be some reinforcement/frame on the top of those panels. I'll try to put some aluminum planks to prevent such failure.