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PURBasic Filter Classic 18 Cup Dispenser 18 cup DS1800ZAMV6

PURBasic Filter Classic 18 Cup Dispenser 18 cup DS1800ZAMV6

Q: How to fix when the filtering stops after 5 months? Changed filter often (&early), cleaned it, put it all back together, etc. H20 still stays in top.

This may occur if bubbles or air pockets have become trapped in your filter. To help remedy this, we would recommend, first, removing the filter from your pitcher. Once removed please hold the filter upside down at a slight angle and shake it for 5-6 seconds before returning it to the upright position. You should hear the carbon particles inside moving. This procedure should compact the contents of the filter and eliminate any air pockets trapped within, which can prohibit water flow. This should restore performance to your filter. We hope this is helpful. If you need further assistance please contact us by emailing SocialSupport@helenoftroy.com. Thank you.

Q: The filter was set up at 2 pm, it's 7 pm and i have about a 1/2 inch of filtered water. How do i contact for a replacement?

Thank you for reaching out to us. This may occur if bubbles or air pockets have become trapped in your filter. To help remedy this, we would recommend, first, removing the filter from your pitcher. Once removed please hold the filter upside down at a slight angle and shake it for 5-6 seconds before returning it to the upright position. You should hear the carbon particles inside moving. This procedure should compact the contents of the filter and eliminate any air pockets trapped within, which can prohibit water flow. This should restore performance to your filter. We hope this is helpful. If you need further assistance please contact us by emailing SocialSupport@helenoftroy.com. Thank you.

Q: Does this come with a filter?

Yes. Mine did come with one filter.

Q: Does this pitcher filter iron?

That is a good question Amanda. This filter is not rated to remove Iron. Please visit the following link for an outline of the contaminants filtered by PUR filters: https://www.pur.com/why-pur/filter-comparison If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.

Product ID: 312750769

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Details

Brand
PUR
Special features
Chlorine
Product dimensions
38.9L x 13.5W
Material
Plastic
Capacity
7.09 Liters

💧2-in-1 powerful filtration

🧼dishwasher safe design

⏱️faster filtration speed

Description

💧 Elevate your hydration game with every pour!

SPEED MEETS EFFICIENCY - Faster filtration means fresh water ready when you are—no waiting, no hassle
SPACE SAVVY SLIM DESIGN - Sleek 30-cup dispenser fits effortlessly in your fridge, saving valuable space
EFFORTLESS CLEAN REFILL - Dishwasher safe with a pull-down spout and carrying handle for easy pouring and refills
PURE HYDRATION NO COMPROMISE - NSF certified to reduce chlorine, mercury, copper & zinc for crisp, clean taste
TRUSTED QUALITY REAL SAVINGS - Genuine PUR filter lasts 2 months or 40 gallons, saving you up to $75/month vs bottled water

The PUR Basic Filter Classic 18 Cup Dispenser DS1800ZAMV6 offers powerful 2-in-1 water filtration certified to reduce over 15 contaminants including chlorine and heavy metals. Its slim, space-saving design fits neatly in your fridge, while dishwasher-safe components and a pull-down spout ensure effortless use and cleaning. Equipped with a genuine PUR filter lasting up to 40 gallons or 2 months, it delivers fresh, great-tasting water and helps save up to $75 monthly compared to bottled water.

Have a Question? See What Others Asked

How to fix when the filtering stops after 5 months? Changed filter often (&early), cleaned it, put it all back together, etc. H20 still stays in top.

The filter was set up at 2 pm, it's 7 pm and i have about a 1/2 inch of filtered water. How do i contact for a replacement?

Does this come with a filter?

Does this pitcher filter iron?

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