Question 1

Hi I dropped my gua sha and it broke. Do y'all sell a singular gua sha instead of the kit?

Accepted Answer

I believe you should contact the seller directly for this, however, since I love it so much if I were you, I'd buy another and give the extra roller as a gift to a loved one :)

Question 2

Can I put the whole thing with the case in the fridge and will they both get cold?

Accepted Answer

Yes, of course. 
You can even leave it overnight if you like, both of the jade tools will get cold and won't be damaged or absoro odors. 
You can also place it in the frezzer (inside the case) and within 10 min. You will have a relaxing cold jade :) 
B.t.w, the case was also designed to protect the jade from humidity and UV light.

Question 3

How you used the  gus sha tool ? there’s not directions how to used it .

Accepted Answer

Hi Aida, 
Inside the travel case, you can find a brochure with instructions and illustrations on how to use the Gua Sha & the Jade roller. 
Here are the steps for using the Gua Sha:
1. On clean skin, apply your favorite face serum on the face and neck. 
2. Start massaging your neck in upwards motions, from the collarbone up to the jawbone.  
3. Chin - massage from underneath the chin towards the earlobe
4. Cheeks- from the center of the face outwards
5. Undereyes, Eyebrows- from the inside corner out to your hairline
7. Forehead - From the top of the eyebrows up to your hairline
*Massage your skin in one direction only, and not in back and forth motions. Perform 5 - 10 strokes for each area; one stroke at a time.
*Maintain gentle pressure during the massage
*Once you finish with Gua Sha, we recommend applying your moisturizer using the Jade roller.
*For best results, use the Gua Sha & the Jade roller twice a day, morning & night. 
*For an extra cooling effect, you can store your Jade set in the fridge (the case is fridge friendly)

In addition to the brochure, with each purchase, we send via email, an ebook with further instructions, illustrations and tips on how to use the set for the face & body, so please make sure that your Amazon account isn't opt-out to seller messages.

For any further assistance, please feel free to contact us 
Cellika's customer service support

Question 4

I just received my set and I noticed the big roller on my jade roller have rough edges - almost like chipped. Is this normal?

Accepted Answer

Hi Jennifer, 
First, let me apologize for any inconvenience. 
Please send us a message using Amazon's "Contact the Seller" option, this will allow us to send you a new set ASAP, no charge of course.
We are committed to providing our customers with high-end products for achieving the best results and beauty experience.

We run full and extensive quality tests before launching our products. However, our products are handcrafted from natural stones, the rough edges can happen due to the natural formation of the stone or human error.
We promise to investigate why did you receive a rough stone and take the necessary actions to avoid this from happening in the future.

Thank you for your understanding & support 
Mary, customer service manager

CELLIKA Xiuyan Jade Roller and Gua Sha Set with Shockproof Travel Case - Face Roller Skin Care Tool, Real Jade Roller for Face, Eyes, Neck & Body - Facial Roller Tutorial & Skincare Plan Included

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