ADVANING Luxury Series, 12'x10' Electric Retractable Awning, Premium Quality Fully Assembled UV+ Sun Shade Canopy, Sunny Yellow Stripes, EA1210-A423H2

I spent a great deal of time researching before making the decision to purchase this awning. I seriously considering purchase from a "nationally known" seller Su*****r awnings BUT they were almost twice as costly. Having never purchase an item this big, heavy, bulky and unusually shaped online I did have doubts. There were unexpected shippings delays that caused several weeks of false starts. HOWEVER, when it did FINALLY arrive it was EXTREMELY well packed and packaged and the awning was un-scathed. The 2 delivery men struggled a bit but the wrangled it off the truck and into my garage. I had cleared a temporary space for it. It took several hours to inspect and unpack. There were a set of bolts missing. I had purchased an awning that calls for 5 mounting brackets, concrete expansion bolts were ONLY supplied for 3.This leads me into one of the absolute BEST aspects of purchasing from ADVANING AWNING. Namely the exceptional support in general and the Customs service rep Jesse in particular. In many many instances he was available REALTIME with ACTIONABLE HELPFUL suggestion, from real world experience, he proved to be a very valuable resource who was always professional, patient, precise.My installation experiences below are just that they are not directions or suggestions, YOUR MILAGE MAY VARY.REVIEW the install video supplied by ADVANING several time and then twice more it offers precise steps to follow for PREPARATION, assemble all the tools in advance and check them for proper function.In my case i purchased a hammer drill on AMAZON (Dong Cheng DZJ05-13) For a very reasonable price. Trying to drill into concrete (10 holes @ 2 holes per bracket) with a conventional drill is EXTREMELY time consuming and very frustrating. IT WAS EXTREMELY important to select a high quality 1/2 inch masonry bit (also purchased on AMAZON). Wiggling the bit may help get the expansion bolts into the desired holes, it needs to fit VERY SUNGLY.2 bolts were damaged by me on install and I need 2 bolts quickly and purchased them from HD, I strongly suggest to use EXACTLY and ONLY the expansion bolts supplied by ADVANING, EVEN if it delays the project.After the caulk like was snapped and the 10 holes drilled and the bolts insetted. It was / is vitally important to do a dry run and make VERY SURE that the sleeves LOCK-IN-PLACE (then extract the bolts from the sleeves) then proceed.The CRITICAL part is marking on the vertical along the chalk like where the brackets will go, the placement of the outtermost brackets is ABSOLUTELY CRITICAL!!!!There is and can be a little bit oF play with the placement of the interior brackets (3 IN MY CASE).READ THE BRACKET PLACEMENT drawing in the manual several timeS BEFORE DRILLING!!!!!!!!Use a high quality silicone sealant ABOVE the bracket to prevent mostiure from working its way into the drilled holes.A MAJOR factor that allowed me (and a helper) to do the full install our selves was a DRY WALL LIFT JACK which was rented for a day from HD. YOUR MILAGE MAY VARY.With the dry wall jack and 2 people on 7 foot ladders the awning slipped into the brackets mostly OK!In 1 instance a RUBBER mallet was required to coax the torsion bar into its respective bracket, rubber mallet was used so that the finish would not get marred.RESPECT the warnings on the expansion arms BEFORE releasing them. VERY IMPORTANT !In my case I tested to full extension of the awning using the MANUAL crank that is always included.I wanted to inspect the full compliment of fabric with out the effects of the motor. After the manual test I I tried using the electric with the included remote (remember to remove the plastic insulation from the battery before trying to use the remote.Over all very pleased with the hardware. EXCEPTIONALLY pleased with support. Wish the shipping would have been more precise in terms of timing. Including a drill bit compatible with the expansion bolts would have been a nice touch and I think of minor cost.The awning, the company, the staff are all of high quality.If I had the need, I would purchase the exact same again! :-)

Pretty stoked about this purchase. It was more than I was hoping to spend, but wanted quality so went for it. So glad I did. It looks great, has a killer warranty, and is super easy to use. It make it even better, it was the easiest install I have ever done of any significant outdoor improvement, just hang a few brackets, attach awning and plug in. Less than an hour of work for a 60 year old man.

OMG - this awning is awesome! The packaging was like a nesting dolls and the product was perfect. Installed in half a day! Love It!

We just received and installed this retractable awning. It is a very good and high quality product, but it is very heavy and needs more than 2 men to handle/ install this product.So far the product is as good as description. We will see how it goes and if it is durable in the long run.

Absolutely love this awning. It is very well built, very easy to install, easy to operate. It operates smoothly and is well designed. I've owned a couple of different awnings and hands down this is best design so far.

Extremely well packaged,arrived in 3 days.Love the fact its pre-assembled and all I had to do was install brackets in studs and hang.The item is pricey,but you can tell it is well worth it.Tasteful colors,quality fabric,and what appears to be strong and sturdy components with considerable weight.Installed over a deck and it works flawlessly.One button open and close moves quickly,and the manual crank works just as easily.Highly recommended.

It looks great and matches the house and it opens and closes smoothly. Well made and awesome product for the price.

Overall seems to be a good awning, but there were some quality issues that have taken several weeks to resolve with the help of Advanning customer service. One major design flaw in my view is that you can't retract the awning fully back under the protective hood using the motor which doesn't make sense. However, per Advaning this is normal as anytime the front edge of the awning closes within 1" or less of the hood it is good. The motor can be adjusted to close it further, but the bar along the front edge of the awning will hit the protective hood quite hard, enough to crack the plastic end caps and chip the powder coating. I can carefully ease it back under the hood using the manual crank but can't do it using the motor without causing damage. It should be fairly simple for them to adjust their design to correct this, but don't know if they will.Another problem is that the awning arrived with an "E" clip lying in the bottom of the box that turned out to be the clip that holds one of the pitch adjustment shafts in place. This in turn allowed the shaft to slip such that a good number of the ball bearings had fallen out. Upon inspection of the other shaft, I found out that many of ball bearings were missing from that one as well, apparently they were not installed during factory assembly. So, Advanning sent me enough ball bearings to fully fill the bearing raceways on both shafts. Not hard to do, but it should not have happened.And finally, the awning didn't close evenly out of the box, which must be a fairly common issue as they have a "fix" readily available, complete with parts that they sent me along with an instruction sheet already made up. The fix worked well... perhaps they just need to include these inexpensive plastic parts and instructions on how to install them as standard items in case they are needed.