Why does the controller show " E3 "?

1) In P8, when the heat pad is folded during use, it will trigger the controller to activate the protection and show E3

How to solve the E3 ?

Unplug the power supply, wait 30 seconds, plug into the power again, restart the controller, and then it will restore the normal.

Why can't I see the thermostat numbers clearly

The LED screen of the thermostat can be clearly visible in normal light and indoor light. In the outdoor strong light, there will be reflective situation, we recommend indoor use

Why does the heating light keep flashing? Is it broken?

The electric heating pad is normally working—the heating light flashes, indicating that the pad was heated to the temperature you set.

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Description

🔥 Feel the heat, beat the pain — your new wellness essential!

EXTENDED USE WITH SAFETY - 240-minute timer plus 30-minute auto shut-off ensures worry-free, uninterrupted soothing sessions.
CUSTOMIZABLE HEAT CONTROL - 8 adjustable heat levels from 95°F to 159°F let you tailor warmth to your exact comfort zone.
HEAT LOCKING FABRIC BLEND - Flannel and spandex combo locks in heat efficiently, keeping you warmer longer than typical pads.
XL SIZE FOR TOTAL BODY RELIEF - Generous 12'' x 24'' pad wraps around back, neck, abdomen, knees, and shoulders for all-over comfort.
DEEP PENETRATING FAR INFRARED HEAT - Carbon fiber tech delivers 4-6 inch tissue penetration—10x deeper than standard pads for rapid relief.

The UTK Far Infrared Heating Pad uses advanced carbon fiber heating wires to emit far infrared rays that penetrate 4-6 inches deep, providing up to 3x faster relief from muscle and joint discomfort. With 8 heat settings reaching a max of 159°F, a 240-minute timer with auto shut-off, and an XL 12'' x 24'' size, it offers customizable, safe, and comprehensive heat therapy for back, neck, abdomen, knees, and shoulders.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.