PRISMXR Charging Dock Compatible with Meta Quest 3 Accessories Fast Charging Station for Oculus Quest 3 and Controllers with 2 Rechargeable Batteries (Carina D1)

Purchased in June 2024. Last month the right-side controlled stopped charging. The controller can be flipped to the other side to charge but it's loose and can slip. It's not designed to hold the controllers this way. It was great while it lasted. Loved the compact design and looks great. At the higher price point I hoped it would have lasted longer, especially since I only plug it in when charging is required.UPDATED: I submitted this review on a Saturday over the Memorial Day (US) holiday weekend. On Monday morning I had an message from the PRISMXR customer service team asking for follow up and contact information. By Thursday, no questions asked, I had a complete replacement device including all accessories (batteries, power cord and adapter, controller grips) in addition to an upgraded pair of controller grips with velcro straps thrown in the box. I offered to return the failing unit but was told it was not necessary. This is what 5-star customer service looks like! I would encourage anybody who is looking for similar products for their VR headset to give PRISMXR a look!

I bought this in July. In January one of the controllers stopped charging. I wasn't even going to leave a review but though it might be important to know. I have not contacted the manufacturer because I'm in Rwanda and I am sure they will not replace the battery. FYI. For 6 months it worked fine.I received a message from PRISMXR offering a replacement battery but unfortunately where i live shipping would be an issue also batteries by themselves is not permitted for shipping. So PRISMXR gave me a full refund! I never expected help, let alone a full refund! needless to say I am very pleased with their customer service. They where more diligent in correcting the issue than I was. I assumed in this day and age customer serves was dead and buried. I was very wrong. This is why I am changing my review of not just the product, but the company that backs it. If I was still in the States I would have gotten the replacement. I do recommend the charging dock. I like the way it looks and when it worked it worked well. If you are a crafty person i would recommend making a dust cover for it.

TLDR: Excellent customer service and a perfectly working replacement has solved my previous issues! I'm now happy with the product and would recommend it to anyone looking for a nice stand to charge your headset and controllers!UPDATED REVIEW 11/11/24:After my original review (see below for details), the seller reached out to me and stated they identified a problem with insufficient power on a small batch of units. They offered to send me an additional unit that had been tested thoroughly to ensure the problem had been corrected and I would not experience the connectivity issues again. They kept me up to date throughout the process with timing info and the tracking number. When the new unit arrived, I set it up exactly like I had with the previous units, but this one connected properly the first attempt and I have not had any issues with it so far. Also, it is worth mentioning that I have the Kiwi aftermarket head strap and it fits on this stand very well. There is an adjustable arm on the back of the stand that props it up very well.One small critique I still have is regarding the beep it makes when you put the headset or controllers on the charger. Realistically, this probably will not bother the majority of people, and now that each piece connects properly on the first try it is much less of an issue than it was on the defective units earlier, but personally I would still like the option to mute that. However, even with the beeps, I would recommend this stand to anyone that wants to easily charge their headset and controllers, while also having a convenient place to put them while not in use.**Original Review Below (October 2024):Despite proper magnetic alignment on my headset, the charging dock does not connect properly on the first try 90% of the time. I must repeatedly attempt to place the headset on the charger for it to eventually work after numerous attempts. I tried 2 different units and both had this issue (the 2nd box arrived opened, so possibly a return from another unhappy customer before they tried sending it my way). I’m returning both.That’s already bad enough, but to make things worse, it beeps every single time you connect AND also beeps when telling you the connection didn’t work. There is no way to disable the beeping (which in my opinion should be an option even if the device worked 100% of the time). Many people do not want to hear a beep when they connect the headset at night and others are sleeping. Definitely not when it beeps dozens of times before you finally get it to connect properly.I should have listened to other reviews with this same connection problem, but I thought maybe the company had corrected their quality control issues. They definitely have not and you should avoid this product.**(SEE UPDATED REVIEW AT THE TOP)**

This is an outstanding charger for the meta quest. Been holding off from buying this since last year and planned to settle on the case that came with the meta quest 3.Being able to charge your headset as well as the controller and put it neatly in a room was a nice touch. And being on the device ensures that the devices are charged every time you take it off the charger.Would've been 5 stars if the adhesive for the magnetic attachment for the headset is strong enough to hold the magnetic attachment. I'm now on the second adhesive strip hoping that it will stay in place. The first one was pulled by the charger because the magnets were stronger than the adhesives. I'm not sure if you offer adhesives specific to this attachment though just in case this happens again after a few months.Also, I know I can be very OC at time but I was thinking if in the future you could design some kind of dust protector for when the. Meta quest 3 is charging or not in use so as to protect the headset/controllers from dust/dirt at least (just a suggestion ✌️)

I own 3 Meta 3’s (we don’t share well). So, I bought 3. There is a trick to the controller battery packs:The batteries are black and they have two metal plates on the side. Those pieces have to be aligned with the metal prongs before closing the case. Otherwise, the batteries (and by extension, the controllers) will not charge.Other than that, it’s awesome and it keeps everything in one place.