I really like this bag, but I wish it had an external pocket and one more inside pocket. Soft pebble leather Inside snap pocket Zip-top closure, fabric lining Detachable handle with 7 1/2" drop Detachable strap with 21 1/2" drop for shoulder or crossbody wear 11" (L) x 7 1/4" (H) x 4 1/2" (W)

Does Amazon package this carefully in a box to avoid damage or should I order elsewhere?

Amazon packaged the purse nicely.

Is this bag an outlet bag or retail bag?

I am not sure. Coach used to make very soft pebbled leather bags, but for some time now they make it polished, so the leather is not really soft.

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