The VESA plate is oriented crookedly. How to solve it?

If the VESA plate is not in the right position, please hold it with both hands and rotate vigorously to make up arrows pointing up. You could refer to the third video on the detail page. Please don't worry. This is normal.

Why does not the arm stay in the position needed?

Please note that when out of the factory, the value of the gas spring is generally adjusted to the minimum value which makes the arms lean forward. You could refer to the instruction manual to adjust the value according to the weight of your monitor.

When the monitor keeps tilting down, how we can solve it?

You could adjust the tilting bolt for the monitor.

When the tension on the arm does not work at all, how we can do?

Please tell us ASAP and we will send you the new spare parts.

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🖥️ Elevate your workspace, dominate your day!

DESK ZEN ACHIEVED - Integrated cable management declutters your workspace instantly
EFFORTLESS ERGONOMICS - Smooth gas spring arms for seamless height and angle adjustments
UNIVERSAL COMPATIBILITY - Fits most flat or curved monitors with VESA 75x75mm & 100x100mm
FLEXIBLE VIEWING FREEDOM - 135° tilt, 180° swivel, and 360° rotation for perfect positioning
BUILT TO LAST SIMPLE TO SET UP - Heavy-duty steel frame with easy assembly and 3-year support

The WS-A21-391 is a premium dual monitor desk mount designed for professional and creative setups. It supports most 32-inch flat or curved monitors with VESA 75x75mm or 100x100mm mounting, holding weights from 4.4 to 17.6 lbs per arm. Featuring gas spring arms, it offers 9.4 inches of height adjustment and 19.8 inches of extension, plus full motion capabilities including tilt, swivel, and rotation. Its cable management system keeps desks clutter-free, while heavy-gauge steel construction ensures durability. Easy to assemble and backed by a 3-year warranty, it’s the ultimate upgrade for a sleek, ergonomic workspace.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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Best international shipping I've ever tried. Worth every penny!

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Customer service was outstanding when I had questions about the product.

2 days ago

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Brand Name	MOUNTUP
Item Weight	8.49 pounds
Product Dimensions	16.73 x 8.35 x 5.75 inches
Country of Origin	China
Item model number	MU0005
Color Name	Black
Item display height	50 centimeters

WS-A21-391

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