Does the water gush out like a real fountain or flow gently? I need something more subtle or my cat won't use it.

During routine maintenance cleaning of the pump there is a face plate you remove (pops off easily). Underneath is a flat plastic piece with a small 'gate' in the center the water comes through. There is a small adjustable slide on that gate that regulates water flow. I leave that gate wide open on my pet's drinking fountain. A good resource to view is a youtube video by the company that markets the fountains: Pioneer Pet Raindrop Fountain Pump Maintenance 101

Is there a warranty for the pump motor? I received this fountian in early August and the pump is no longer working.

We have found that the impeller which is held in by a magnet can become off balance. There is a quick fix for this problem. If you look on page 9 & 10 of your manual there are instruction on how to take apart the pump. If you no longer have your manual you can go to www.youtube.com and search for Pioneer Pet Pump maintenance and they will show you how to take apart your pump. When you do this and remove the impeller after you put it back in give it a few spins this will help it stay in balance. You should be doing this once a month when you change your filters. If this does not fix the problem please contact us at 866-317-6278 or email tina@pioneerpet.com and we can help troubleshoot the issue that you are having.

I see a few posters have recommended distilled water. Why distilled? Don't you mean filtered water? Doesn't distilled water have a funny taste?

I use the same filtered water to fill it as I drink. I have a Pur filter on my facet which makes the water taste fine. It's the same filtered water I drink and the same filtered water my dog drank before I got the fountain. So when the filter died, I didn't bother replacing it since I only add good water and replace it regularly. Distilled water? I wouldn't want to have to drink that so I wouldn't expect my buddy to drink it either.

How frequently do they recommend to change the filter?

The filter should be changed 1 time per month if you have 1-2 animals and more often if you have more than that. If you have any questions, please contact us at tina@pioneerpet.com

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💦 Elevate your pet's hydration game with style and ease!

BACTERIA BUSTER - Crafted from 18/8 stainless steel to protect your furry friend from harmful bacteria.
PURE WATER PROMISE - Includes a replaceable charcoal filter for clean, fresh water every time.
WHISPER QUIET FLOW - Adjustable spout design ensures a smooth, quiet water flow for a serene drinking experience.
HYDRATION REVOLUTION - Keep your pet hydrated with a stylish 96 oz fountain that reduces refill frequency!
EFFORTLESS MAINTENANCE - Dishwasher safe for easy cleaning, because your time is precious.

The Pioneer Pet Stainless Steel Fountain features a 96 oz capacity, ensuring your pet has access to fresh, circulating water throughout the day. Made from durable 18/8 stainless steel, it helps prevent bacterial growth while being dishwasher safe for effortless cleaning. The adjustable spout allows for a quiet flow, and the included charcoal filter guarantees pure, healthy hydration for your beloved pet.

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Manufacturer	SmartCat
Part Number	6023
Item Weight	2.64 pounds
Product Dimensions	11.5 x 9 x 4.5 inches
Country of Origin	China
Item model number	6023
Is Discontinued By Manufacturer	No
Size	60 oz.
Color	Stainless Steel
Material	Porcelain / Stoneware
Volume	29 Milliliters
Voltage	12 Volts
Wattage	2 watts
Item Package Quantity	1
Special Features	Alcohol-Free
Included Components	Stainless Steel Drinking Fountain, Replaceable Charcoal Filter
Batteries Included?	No
Batteries Required?	No

Pioneer PetStainless Steel Fountain Raindrop Design

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