JuraE6 Platinum 15465

I've had a Breville for years and loved it, but my husband could not master using the puck or getting the right blend. Our friends had a Jura and he was sold the minute he saw how it worked. I tried to reason with him, because seriously, THE PRICE, but he NEVER asks for anything so how could I protest? Well, he was right. This thing is SO EASY and the brew is amazing. It's hot and stout for me and hot and mild for him so we both got what we wanted. My only complaint (first world problems) is that it uses a lot of water and has to be refilled more than I'm used to. But it's a small price to pay for such good coffee.

Great coffee and works very well. My favorite coffee is the Barista. It learns tour favorites most used drinks and you can save your settings for future use. Very happy with the product

This is replacing a 12 yr old Jura Impressa that had started to fail. The E6 is more attractive and makes great espresso, which is ALLl I use if for, except I like a LITTLE foam added to my triple 1oz espresso. The frother on this is worthless, it just dispenses warm milk, no way it can be called foam. I expect foam to be the consistency almost of whipped cream, to be scooped out in small amount and added to the strong coffee, but what this produces is basically just hot milk. Not to mention thE convoluted milk system cleraning. I would have been better off with an E4 (espresso only, no milk) and saved $400. Now I have to purchase a separate milk frother to (hopefully) generate the kind of foam I want.

work very nice, happy

OBSESSED! I can’t even get coffee out anymore because it never tastes good to me! I click the espresso button twice (1.5oz, 4/5 bean strength), grind setting is 2/5! I sweeten with maple Syrup & do whole milk

This is my 2nd machine from Jura. The last one lasted fifteen years. I get consistent wonderful coffee every time

We just hit 1300 preparations so I think it is fair time to evaluate. This machine has made dependable high quality coffee with little to no problems to date. The quality of end product from the same coffee far exceeds my drip machine- now retired. I have continued to produce flavor profiles in line with my AeroPress Original. The Crema is unfailing and watching it form is a welcome spectacle rivaling a nitrogen beverage settling in a pint glass. Clear glassware is a must. Our preparations are mostly Coffee, Americano and Espresso. We have chosen to forgo the milk frother/steamer for a handheld unit- as the cleaning procedure does not warrant our frequency of desiring a Cappuccino, Latte etc.; perhaps I should have considered an e4. We use distilled water from a home unit, change out the filter as the machine dictates and run a cleaning cycle using Jura products. Emptying the drip tray and grounds catch is simple, and we soak the tray and bin once a week to clean thoroughly. Double check the height of your glassware as to not continually bump into the nozzles- Adjustable height designed for smaller and demi-glass; larger mugs tend to hit and need to be tipped under even at the highest setting. The only problem that has been of annoyance is the beans not feeding adequately from the hopper necessitating the need to pull the lid and poke or stir down the beans to get them to drop. A 3d printed hopper extender has helped with the need to refill too often the added volume/weight of beans helps for the pile to drop on its own.

Purchased item as a Christmas present. On Christmas morning we open the package ready to have some fresh brewed espresso followed the instructions verbatim and when I turned the machine on for the first time could immediately hear a loud, grinding noise. I checked the grinder and nothing was moving however, the motor would just run in a loud grinding noise was made. Couldn’t contact Customer Service for two days because they were closed for the holidays. However, when they opened I called no less than six times on hold for 15 minutes hoping that maybe there was something I could fix at the house so I didn’t have to go through the return process. I left a message each time I called because you can only wait on hold for 15 minutes before your automatically defaulted to voicemail. I subsequently return the item and now have been waiting since Christmas (12/25) for the refund to be issue. Since using Amazon, this is absolutely the worst Customer Service and the worst product that I purchased. I understand things can go wrong and things can break but it is kind of disheartening to wait for Christmas morning to open a product that you spent almost $2000 on to have it malfunction and then get absolutely no customer service for several days. Definitely not recommended, go to the other all-in-one espresso machine manufacturers and give them your money . Juro has no customer service at all.