Heybike Cityscape Electric Bike 350W(Peak 500W) Electric City Cruiser Bicycle Up to 40 Miles 23MPH Removable Battery, 7-Speed and Dual Shock Absorber, 26" Electric Commuter Bike for Adults

This is a copy of my review from my HeyBike Explore purchase, but it speaks about HeyBike the brand.Let's start with this, prior to purchasing my HeyBike I haven't rode a bike for many years, and before ordering I never even sat on an E-Bike. When I made the decision that I wanted an E-Bike I spent a couple of months (winter time) researching different ones, I knew I did not want to spend a ton of cash, I live in Minnesota and our summers are short, so going to the local bike shops and buying a 3k bike is not a wise choice, especially not having any idea if I'd even like it. I landed on HeyBikes early on in my research, I must have looked at every E-Bike for sale on Amazon under $1400, I kept on coming back to HeyBike though, after reading a majority of the negative reviews I was ready, most of those reviews had to do with the assembly or shipping, not the performance of the bike. Before I hit the place order button I thought to myself, "if I am going to buy this big awesome looking bike who am I going to ride with?" Then it dawned on me, I have to buy two bikes, one for me and one for my wife, I left the cart and went back into the HeyBike Amazon store, knowing my wife would not like the big beefy Explore bike that I had in my cart I checked out their other models, I had a couple in mind from my earlier research and then I landed on it, the Cityscape, it had my wives name all or it, it has the beach cruiser vibes, it's cute, I can add a seat for our 3 year old, then to top it off, almost like Heybike was listening to my thoughts, I scrolled up to confirm the price and sure enough it was on sale, just started because earlier in the day it was a couple hundred more, I knew it was the one, so from my home office I yelled for my wife to "come here, quickly", she came down, "is everything ok!!" she says with a little panic in her voice, I reply, "ya wanna get an E-Bike so we can ride together?" and after she looked at it, our minds were made up. I added it to the cart. A week later I get an alert on my phone, I check my cameras and there's the UPS dude unloading our bikes. Now assembly, it wasn't difficult but it also wasn't easy for me, but mind you assembling bikes isn't something I am familiar with, I tried reading the directions and they helped but I ended up watching a couple youtube videos and that was the trick, after that it went well. Now I am writing this review after having the summer to ride my bike and I am so beyond happy with my purchase, I forgot how much fun riding a bike is, but riding an E-Bike is an experience like no other, my bike is fast, it handles well, it's just a lot of fun. Over the summer I added a phone mount, and a new seat, the HeyBike seat isn't bad but it was not my favorite, I ended up buying a slightly larger one, I also added a rearview camera on my bike, because why not!? My wife loves her Cityscape and our 3-year-old just chills and enjoys the ride, our boy who is 9 pushing 10 rides his bike, and we are researching folding E-Bikes now to see if we can find one small enough that he can ride next summer, because him not having that motor we are unable to take our longer rides, so stay tuned for that review. Now the negatives. I only have a few, one of them being the brakes, they make a lot of noise, and being that my bike does almost 30 MPH they do not provide the stopping power one would expect, some replacement brakes are on the list for next summer, (I noticed the new arrivals in the HeyBike Store and they upgraded the brakes, so I assume they are aware). Second negative the screen, and I assume most E-Bikes have similar screens, but trying to change the options requires a degree, it really needs to be simplified (again new arrivals in the HeyBike Store have app controlled settings, so again I assume they are aware). My last negative is not really a negative because I was aware before hitting the checkout button and that is the size, I wanted a big bike, I am a big guy but until you get the bike you can not comprehend how big they actually are, trying to load this bike into my truck was impossible, I had to buy a ramp, and one of those tailgate protectors so the front wheel can hang over, but I would still buy it again if I knew that beforehand (well I did but you know what I mean), because the size is what makes it awesome. If you made it this far into this novel of a review then I am assuming you are like me and doing a lot of research before hitting that checkout button, I am speaking to you directly now, just do it, it's worth it, you will have no regrets.

Wife loves it, even though she's tried to kill herself a couple of times on it LOL these are a great bike for the price

Bike had a damaged rear fender on delivery. An email to HeyBike and they sent a replacement. Easy to work with.If you order the bike with accessories be aware that they may come later than the bike. Wait a few days.The bike is quite heavy due to a simple steel frame and middle of the road components. Rear rack is solid and saddle bags are good quality. Good design for a short range city commuter or quick runs to the store.The 36v 350 watt motor and 10 amp hour battery is a bit under-powered for this 60# bike. My wife and I just did a 20 mile flat ride at 12mph. The battery was down to one bar.Still in all, it's a good value.

We had talked about getting electric bikes, but didn’t think we were quite ready. That is, until our neighbors pulled in on their new Hey-bikes, and my husband and I decided we definitely needed to have these! We are so happy with that decision. The bikes appear to be very well-made, and have so many features that we didn’t expect for this price. We had done some shopping and knew what a lot of these pedal assist bikes were going for. They arrived very well packaged and customer service has been very responsive. Highly recommend these bikes!

We bought 3 new e-bikes and this one is the VERY best. Great customer service also. The sent saddlebags when I had an issue w the basket.

I have never ridden a more comfortable ebike. Nothing bad to say about this bike. I got for the wife and she loves it. 22 mph and seems like the battery never dies. I could ride this bike all day and I'm 67.

Perfect fit for me.

Update: They did follow through and send me parts that can fix the bike. Changing my review to 4 stars. Can not recommend. No support after 2 calls and 2 emails. Nothing. I bought and display is super dim even at its highest setting. Seat is way too high at even it's lowest position. It will be returned.