YaleSR-PC Smart Living Alarm Accessory PIR Image Camera, White, Motion Activated, Accessory for SR & EF Alarms, 868MHz technology

I had my system professionally installed originally and balked at adding this PIR camera myself. It was a dawdle. Instructions in the box were good, but supplemented with an online video - really easy to find - I found linking it to my existing system using the app was straightforward.

Don't know what yale smart alarm it connects but it will not connect to my Sr range which it says its suppose too and not cheap either

Great PIR Camera, only 4 stars as the picture image needs a wider angle lens to capture the room. Other wise great product. It has a flash built in, so you can take a picture what ever time of dayTop tip; Take a picture using the app, before final fitment - to make sure it's angled/positioned to capture the image you desire.

Added this to our alarm systemWorks the same a pirBut records when triggeredautomatically sends you a email with the video

Images very poor. Hardly recognised myself.

To replace previous faulty camera, so was easily to replace, just hold the very fine cable connection does but break when replacing batteries.

I had a problem with the alarm and tried to solve it through their customer support. Their support is awful with emails taking days to be answered and phoning is pointless due to the long waits. What followed was a series of emails often asking the same questions and offering the same solution which I had repeatedly tried with no success. After over 2 months of this I did some research into who was who at Yale. One name came out as being the person who was in charge of publicity for promoting the smart alarm. It was pretty easy to guess his email at Yale and a polite letter explaining what had been going on soon got a response. He delegated the task to a team leader of the customer support team. After several emails he switched me to a different server and the alarm began working.It was fairly easy to set up the alarm initially. I liked the idea of being able to control it from my phone. You can with the addition of a camera take a picture although not quite the resolution you need. It is expandable which is what I plan to do next. Yale need to spend some time giving better fault finding advice on their web site and training up more support staff.

This product though part of the Yale smart living range would not connect to my IA320 alarm.I emailed Yale to check if it was compatible, they did not reply.I returned the product.