Question 1

Is this buffer really different from similar buffers made by others? I'm a big believer in buffers, but I haven't found one to differ from another.

Accepted Answer

Dear Customer, 
There is so much we can tell you about our nail buffer... 
We take pride at our nail buffer and consider it the best nail buffer in the world. The block of the nail buffer was designed to last for a long time and all our products go through a very detailed quality assurance program.
There is a very good reason our nail buffer get genuine high rating reviews. It's really based on what it does for your nail when used properly.
What makes our nail buffer so unique

Firstly, we have been making it since 2004, with millions of happy customers around the world. ( Yes we are new to Amazon, but well know outside of AMAZON for our Nail buffer)
Our nail buffer has a very unique buffing block the can stand bathroom and nails environment contaminations. It's really important. 
It also features a replaceable strips system, so you do not need to purchase the entire nail buffer again but just purchase the replacement strips.
Our nail buffer pads quality is extremely high, you will not need to use many stocks to see the results.

We are aware of the low-cost options available in the market. However, we thrive to provide quality and practical solution for your nails. That's why we choose to use high-end material and unique embedding technology to deliver amazing results for the nails. Our nail buffer keeps your nails healthy as well as gives dramatic improvement and long-lasting shine with continued use.

If used properly, you should be able to use it for 2-3 months with optimal shine. We consider A USE to be 10 fingernails. Each use should give you a strong shine for about 7-10 days. Proper use means: hold the buffer from the side between your fingers. Avoid touching the pads with your hands. Use the first step ( The grey side ) to smooth the nail ( about 1-2 times a month). Use the green/ blue side every 10 days. Use the white side every 10 days as your 3rd step. Note that you don't need to use the white side for a long time on each nail to get the shine. Just buff the nail with this side for 3-7 sec max. This buffer includes 2 white pads to provide you much longer use and strong shine output.

Our shine is naturally made through unique and proprietary natural materials that will increase the shine output from your nail the more you use the buffer for longer periods. At the same time you should expect your nails to become healthier, stronger, no splits and stains due to a high level of moisture and transparent/ clear glossy look

On your toenails you will probably need to use it once a month as the growth speed is much slower then fingernails and since they are by default less exposed to detergents, soaps, and toxins if you compare with hands.

You will not need to use the block as often on your toenails. They naturally grow slower and are also less exposed to harmful substances.
You may gently clean the buffer strips with a cotton pad and rubbing alcohol.  Keeping your buffer in its wrapper, or in a protective bag will keep it clean and extend the life of the pads.

and one last very important thing !!
ONSEN’S PROMISE – Your nail routine shouldn’t be a burden. With Onsen’s Japanese Nail Care Kit, you can create a beauty ritual you can feel good about and couldn’t possibly live without! And if you don’t fall in love after 2 months, then you’ll receive every penny back with our 60-day money-back guarantee. We pinky swear.

Question 2

Are the products vegan?

Accepted Answer

While they do not bare the Vegan mark on them, they are Vegan and do not contain any animal-sourced ingredients. So the answer to your question is YES

Question 3

will this product help with weak, peeling nails?

Accepted Answer

Your nail routine shouldn’t be a burden. With Onsen’s Japanese Nail Care Kit, you can create a beauty ritual you can feel good about and couldn’t possibly live without

Where harsh chemicals and polishes fail your nails, nature provides. What’s the Onsen secret? Activate the inborn power of your nails to heal.

It only takes a few minutes to use and the results are immediate! It is especially helpful after acrylic nails but also works great to keep healthy nails strong.

Question 4

I'm missing the nail file. Do I have to return the whole thing?

Accepted Answer

Good day! Please contact customer support so we can request for the missing item. Thank you!

Manufacturer	Onsen Secret
Item model number	NCBundle
Package Dimensions	15.76 x 12.09 x 3.3 cm; 90 g
ASIN	B07D4L469L

OnsenSecret Japanese Nail Buffer & Shine Kit - Professional Nail File, 3-Way Nail Buffer Block with Free Replacement Pads & Nail Strengthening Cuticle Cream for Healthy Nails, Travel Size Nail kit

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