HatchRestore 1 (2020 Model) Grey

*UPDATE*I received an email from Hatch letting me know they were replacing my original malfunctioning Hatch Restore with a Hatch Restore 2. Less than a week later it was delivered. So far it has worked flawlessly and it is everything I wanted and more. Fingers crossed it continues to work. The fact that they acknowledged that the original product was subpar and replaced it with an upgraded version is huge for me. I am beyond happy with the product and especially the A+ customer service.*PRIOR REVIEW*I’ve had my hatch for about five months now and if it worked the way it should I would absolutely love it and it would be worth every penny. However, it constantly malfunctions and considering I paid $120 plus the $50ish? In subscription fees, this is completely unacceptable. There has been several times where I’ve set an alarm and it randomly disables it so I always have to make sure I have a back up alarm set on my phone. Half the time I press the button to start my wind down routine it doesn’t work at all so I try to start it from the app and sometimes it works and sometimes it doesn’t and I have to unplug it and plug it back in multiple times to get it to work. I have 3 steps to my wind down routine and sometimes it’ll just randomly stop working in the middle and again I have to unplug and replug it in multiple times to get it to work. Again, at such a high price point they really need to get their you know what together and work out the bugs and start producing a better product. I bought this to help me relax and sleep better and the anger and frustration I feel when I’m trying to use it has the exact opposite effect.

The media could not be loaded. This is by far the best product decision I’ve invested in this year.It has been a long time since I’ve woken up in a peaceful way. Many alarm clocks are jarring for me, since I’m a light sleeper. I feel like I’m being pulled out of the layers of sleep rather than being yanked into awareness. I’ve enjoyed that this alarm has a sunrise setting, this feature has assisted in my subconscious awakening before I’m fully ready to wake up, when I am ready to wake up, I feel more at peace, awake, and aware of my surroundings without feeling the need to instantly reach for coffee. There are over several different sunrises as well as tone colours to choose from. Ranging from natural incandescent lighting to pastel and vivid tones.There are features that offer evening routines, and options for different morning routines. Each one can be edited as well as add to.There are over 30 different sleep sounds to choose from in the free version of the app. The app also contains a paid for version which is a yearly subscription of $50. At first I was disappointed at this given the price of the alarm. However, I’m all for supporting a yearly subscription if it supports meditation practitioners and musicians. This is a service and if it assists me in getting not only better quality of sleep but also sets me in a better and more focused mood in the morning ( and it has checked both those boxes ) I’m willing to pay the price.I’m currently trying out the free trial of the app. I have enjoyed the sound scapes and some of the meditations are quite soothing. I was surprised at the amount of options ( in the paid version ) ranging from Ambient Sounds, Meditations, and Sleep Music. The sleep music focuses on Binural beats which is really relaxing.There is only one meditation that sounds like the voice has been distorted and that is “Core Strong” in the tab “Daily Stretch”.The speaker is surprisingly good quality.The set up and connection was streamlined and easy to follow the prompts.What I love:• Variety of lighting and tone features.• Speaker quality.• App functions and being able to control the clock from my phone.• Decent amount of features on the free app.• Sunrise feature• Meditations to wake with.Things I wish it did:• I wish the alarm clock had an option to dim or turn off the lights on the numbers. I enjoy total darkness and the lights on the numbers has been a bit bothersome. I normally just put something in front of it to hide the light.• I wish it had the option to be cordless.• I wish there were a few more free options in each category, I think if given a wider range of what the app is fully capable in the free version then I believe more people would be willing to invest in the app ( they would just have to hear it first). *However there is a 6 month free trial so that is generous*.Over all, I’m extremely happy with the quality of this product and thankful for the state and quality of my sleep since purchasing the Hatch Restore.This product has allowed me to start getting into better morning and evening routines.The sound that is playing on the video is “at sea with foghorns.”The music I like waking up to is “Meditative flute”.

DO NOT BUY THIS GARBAGE. TL;DR - will immediately brick if you attempt to change the wifi for any reason and you will get nothing but automated messages from their support team.This thing worked adequately for about 6 months. Sure you can't set it on a timer to start/stop at a certain time. Sure the app is completely useless unless you want to buy a monthly subscription for their "guided sleep stories" or whatever other nonsense they think is worth $50/year. Sure the non-subscription noises are limited and only one actually blocks any noise. But it does make white noise to aid sleep so long as it decides it wants to work.The best part of this complete waste of plastic - make sure you never change your wifi even a little bit. We had a tree fall on our house forcing us to have to leave to go to a hotel while the repair work was being done. We thought - ok we'll take our noise machine with us to help muffle the hotel noise. Turns out Hatch has a different idea of how you should use the $120 noise machine you purchased. Their idea for using it outside of your home is simply - "don't." The thing NEEDS to connect to the internet to download your "settings." No idea why when all I want is one of the built-in non-subscription noises, but here we are. It won't connect to a hotel wifi with a portal to log in, but we got it to connect through a hotspot - for ONE night and it would never connect again.Now, a month later, we're back in our house and it won't connect to any wifi - not the normal one it was using just fine a month ago, not the hotspot that worked once, not a spare 2.4 GHz only temporary wifi network I made. NOTHING. Turns out, in what appears to be an effort to prevent used sales, it will simply brick if it thinks you're trying to change the wifi settings even a little bit. Google "hatch restore won't connect to wifi" to see this has been a problem for many hatch devices for years. The most frustrating part is it clearly remembers something about me because the clock will still dim at 9 pm like we had set it before all this. It just can't remember to bring up the ONE SOUND I WANT IT TO MAKE when I press the button.Good luck getting any sort of support from Hatch as well. Maybe I would have better luck getting help if I had paid them $50/year for features I don't want or need. Doubt it though. Their "find other solutions" when you fail at connecting the wifi for the 100th time is "all your favorite sleep routines are available from your phone app - perfect for travel!" Sure, $120 for my nice noise machine, but if I want to use it anywhere but my home I need to pay you $50/year and then also use my phone speaker? Get out of here.