Microsoft Surface Book 3 13.5-Inch Notebook (Silver) - (Intel i7, 16GB RAM, 256GB SSD, 1650 NVIDIA Graphics, Windows 10 Home, 2020 Model)

It's a bit early to put up a review, really, however I can always update later. I really love this. I am a book cover designer and sit at a desk with my pc and tablet for some considerably hours each day, and the reason I wanted this piece of kit, is so that I can sit on the sofa, or in bed, comfortably and still work. I had considered getting a Wacom Studio, which works independently of a pc, but it was more expensive and it doesn't do anything else. This however is a laptop and a tablet so i can draw, paint, download stock, basically everything my pc can do on the comfort of my sofa. I've had no glitches, yet. lmao...but I promise you, if i get so much as a twinge, I'll be back here cause this wasn't cheap. I expect it to last for some time.

Love this replacement for my surface pro 3.A big improvement and worth the money for me. The ability to pay in instalments was a welcome bonus.Love the screen and keyboard for rapid and responsive typing, still learning to make the most of the surface pen.

I'd give this device a pass if it were either newly released or non-microsoft hardware, but it's neither.This notebook has multiple driver issues, i.e. the mouse cursor will constantly freeze and keys will not type for a few seconds every minute or so, making the experience of using the machine woeful.It is now on it's third software update and each time something else goes wrong with the drivers, the issues with the last update (including, but not limited to, keyboard/mouse failure/detachment sequence errors/constantly 'losing' the graphics cards etc) has [again] been acknowledged by microsoft on their support site (over a month ago with no solution yet provided - they pretty much say put up with it).Shame because the machine looks nice and while the average processor/graphics cards are a strange choice in a £2000+ device they're okay for general work as a programmer/engineer. Massively disappointing because you pay a premium for a Microsoft device in part so you know that the machine will work with the OS smoothly, yet here we are with multiple driver issues still present months after release, when ACER or other budget brands all manage to produce functioning drivers for windows, or even chrome OS, which is genuinely shocking.Note: Typed this review on my mobile because it is faster and more accurate than typing on the 15" i7 SB3.In two minds whether to return the device or not - wouldn't expect such a frustrating experience from even a £200 chromebook, but the device is again nice to look at and when functioning properly okay for productivity work.As I do most my work on my desktop currently I'll probably just put the laptop away in a draw for a month or so, see if a new software release corrects the issues then and return it the issues are still persistent, all together a pretty pathetic 'solution' on a £2.5K device.Edit/Update: Going to have to return the device, it's impossible to use, phantom clicks and key stroke misses have caused multiple annoyances at work (ruining code, leading to hours of troubleshooting) and the machine isn't even up to sending emails on.This is not an issue of faulty hardware - the machine has been replaced with one with the exact same issue and Microsoft acknowledge on their site that it is an issue with the software/drivers (note: they acknowledged this 4 months ago and are yet to suggest/provide any solutions).If you read this and then still chose to buy the laptop after you should not be shocked when you receive a device that is unusable without great inconvenience.

Really please with my new Surface Book.I had a few problems to start with, Windows problem not the Surface Book, however, I contacted Microsoft support and they sorted it out straight away

Battery life sucks, you might as well get a desktop

Sent very quickly over Christmas period and would not have expected them to, thanks. Product as advertised, very happy with laptop.

Nice perfect laptop

I ordered this laptop for an employee to be delivered on 6/26. My company is based in the US and the employee is based in the UK. The package arrived at the employee's house and upon opening, the box was empty. The employee noted that the shipping label weight did not equal that of the actual package--so clearly the laptop was removed during delivery. I immediately contacted Amazon support and they said they would investigate and reimburse me. Within approximately 5 minutes I received a response that the investigation was completed and that the basics were verified including the weight of the package, etc. Obviously this is not true as the weight of the package was far lighter than the actual shipping label. I have spent over a week with Amazon support trying to resolve this. After each conversation with a support person, I am told that it will be resolved 'soon' and that I will be reimbursed. But I continue to get automated responses stating the investigation is completed (even when it's not physically possible for the investigation to occur due to how quickly they close the case) resulting with me not receiving a reimbursement or a replacement. At the end of last week, I had a conversation with support and they apologized this had taken so long and that a reimbursement would be made before the end of the weekend.After not seeing the reimbursement (again) I contacted support today. I am now being told that the only option is for me to file a police report in the UK (from the US) and when I am done managing the police incident, to followup with Amazon with the results. So despite the fact that the item was clearly stolen somewhere between the time of the shipping label being printed and the time the package was handed off to my employee, somehow this is my responsibility to research and investigate now.At this point, over the past week I have easily spent a dozen hours dealing with Amazon support over something that quite honestly is very simple. Amazon delivered an empty box. The delivery of the extremely light box was caught on camera as my employee verified the security code. All evidence points to the device being stolen while in the possession of Amazon employees and/or contractors.I have been doing business with Amazon for over 20 years. Collectively between my own purchases and the purchases of the companies I have worked with over the past 20 years, we have easily spent many millions of dollars. I am completely shocked at how this is being handled right now. I could go into the multiple conversations I've had (between a manager hanging up on me when I asked for assistance because the staff's hands were tied and the fact that several of the support staff have literally lied when they told me the reimbursement was 'in process').What I am learning here is that Amazon does not have the ability to back or support the sale of high ticket items. They make these incidents the responsibility of the customer and wash their hands of it. I had intentions of bringing all of my UK business to Amazon to provide supplies and equipment to the growing staff. With this kind of customer service I can't see how this would be feasible at this time.