Encode Smart Wi-Fi Deadbolt Lock with Touchscreen Keypad, Keyless Front Door Entry, App Control, Alexa, Google Home and Airbnb Compatible, Matte Black, BE489WB CEN 622

Love this lock! It works so well, and even 150 miles away. We got this for a our rental home and it takes only a few seconds to enter codes for our renters. Easy to install, a great buy!

I installed the Schlage Encode Smart WiFi Deadbolt on my front door and it’s been one of the best “quality of life” upgrades I’ve made. The hardware feels solid and secure (typical Schlage), and the aged bronze finish looks great and hasn’t shown fingerprints the way shinier finishes do. Setup was straightforward: the app walked me through pairing to Wi-Fi and calibrating the bolt, and I had it working within minutes. The biggest win is keyless entry—no more hiding spare keys or worrying about lockouts. The touchscreen is responsive, and I love being able to create and delete access codes from my phone. It’s perfect for guests and deliveries, and if you host on Airbnb, being able to make time-based codes is a game changer. Smart home integration has been reliable for me. I use it with Alexa/Google for lock status checks and routines, and the auto-lock feature gives me peace of mind when someone forgets to lock up. Notifications have been accurate, and I like being able to see when a specific code was used.

6/27/20 update: still no major issues to date. The lock ‘just works’. We don’t think anything special about it day to day and that’s probably as it should be. Only complaint long term is only way to light the panel at night is to touch a button. Best so far is to memorize wheee the lock button is and press that as it won’t register as a number entry. Batteries don’t last quite as long as they claim (no surprise) but it’s not been particularly hungry either using amazon’s batteries. 8/17/19 update: still going strong. Schlage has released several firmware updates but I haven’t been able to tell any difference. So that part has been seamless. I use the Schlage app and not Amazon Key and have had zero problems to date. The lock can not be in both modes at the same time. It’s either an Amazon Key or using Schlage. Without a camera for Amazon to open your front door I’m not sure of the use of letting Amazon manage your lock. The lock in Schlage mode works fine with Alexa. A few hiccups with the app early on where it would act like it forgot or couldn’t find the lock. But that hasn’t happened now for quite a bit. That may have been part of the firmware updates. Anyhow I’d buy it again. Only complaint is that they are expensive and you have to have a locksmith to rekey them if you have more than one and want the keys to match. Original review: Bought this to replace an old Kwikset that had the finish worn off from years in the Florida sun. We will see how well this finish lasts (I replaced the door handle with a matching set as well). Installation was pretty straight forward, though I did have to do a little work on the door jam to install the deeper double plate that comes with Schlage locks (this is important BTW, as it's what gives these locks a better break in resistance rating over their competitors. Without that plate and extra long screws your lock installation isn't as secure as it otherwise would be). This unit is much quieter than the lock is replaced, and it's also more compact. I can still hear it, but it's not that loud. I also had to go and find some door paint to touch up the areas the old lock covered that this one doesn't. The app gets bad reviews, but I think that's because of some of the other locks and not so much the app itself. With this lock, I had zero problems installing it and setting it up. It took a few minutes to join my network and probably 3-5 minutes to do the firmware update. The Alexa skill was also quick and mostly painless. I also setup an account for my wife and shared the lock permissions with her, so she can do everything from her phone as well except delete the lock from her account. Getting this part to work is a little tricky, since it's not well documented. I only figured out because a Shlage rep had posted on here in reply to one of the other negative reviews about what you needed to do. You have to give them a virtual key but to do that the app wants, on an iPhone anyhow, to automatically share something but it doesn't tell you what. After some fumbling around I figured out it wanted to send the text of an e-mail with a onetime use password. The app should just do this automatically instead of opening the iOS share menu, as things like AirDrop don't work (or better yet MAKE AirDrop work for this so I can do the exchange that way!). Likewise, on my wife's phone the link from this e-mail opened the app store and then took me to the app page which allowed me to launch the app and then it asked me for that code. Seems like the link should just ask if you want to open the app and do that (like Facebook does). Lastly, the app doesn't know your type of lock in advance, so it gives you the option to use HomeKit right from the first screen, but this lock doesn't support HomeKit. So that might cause people some grief as well. Overall, I'd say 5 stars for the lock and 3.5 stars for the app, but mostly because of the lack of directions for the shared setup I noted above. I applaud Schlage for participating in reviews and hopefully they will take the feedback to heart. Let's also hope they spent more than a few minutes thinking about the security of this thing and employed some smart people in the use of good crypto, nonces, etc. so it's really secure and not hackable. No excuses for that in this day and age when there are many competent security professionals they can pay to design these things.

Got the lock and installed it. The directions are straight forward. Locked worked great the first day. Some things to note. • The hole where the bolt goes into the door was too small for this lock, so I had to make it a little bigger even though I had just removed another Schlage lock from the hole. • The screw holes on the striker plate for the frame side of the door did not line up with existing holes. They send you two plats but neither worked so I had to leave my old plate there. Couldn't drill new holes because the old ones were too close. • During installation of the lock itself you put the number pad in place from the outside and then attach a plate to the number pad from the inside. Don't over tighten the screws on the plate. Tighten them just enough to keep the key pad from moving around. If you over tighten you will find the screws to attach the inside part of the lock are too short. Now for the problem I really have. On day two my app, I am using the Schlage app, says I have no locks. I can unlock and lock the door by hand and I get notices on my phone, but I cannot use the app to lock or unlock the door or add new pass codes. Good thing I wasn't depending on the phone app to let anyone in the house. At this point I will never be able to rely on the lock for that issue. I attempted to reconnect the phone app to the lock, but the lock just flashes a red light and beeps. Right now, I honestly would not recommend this lock to anyone who will ever rely on using the phone app to open the door. If you just want a push button deadbolt then it appears to work for that. In my opinion having that luxury is certainly not worth $250. Little more information on steps I took to rectify this problem. Other than calling the Schlage folks for help. Oh, I did that too, but they will only help you during their business hours and that happens to be when I am at work myself. Also, don’t try their website troubleshooting because that just runs you in circles. • Deleted and reinstalled the app. Could not connect. • While following the directions on the app I randomly pushed the button on the inside of the battery pack. The phone actually paired with the lock but the lock would not connect to my WiFi so I could not proceed. • Factory reset the lock and repeated the steps of connecting including pushing the button on the battery compartment. Connected to the phone but no Wifi. • Removed and replaced the battery and reset the lock. Still no Wifi. • Provided my user information to my son who downloaded the app on his Android. He followed the directions on his app and everything worked great. Even though the app shows I have no lock paired with my phone I still get messages when someone locks and unlocks the door. Strange things. Since the lock and app are completely unreliable I will be sending it back. Oh, and why does the app need to have access to my location? That in not information that is relevant to me operating a lock. ****Update**** The lock magically reappeared in the app after being gone for two days. I guess they updated the app to fix the WiFi problem. I will continue to use the lock and app up to the point where I am out of time to return the lock. At that point if everything is still working I will come back and update my rating. For now I’m keeping it at 1 star. ****Update II**** I have been using the lock since it started working again. I have not had issues since. My wife actually purchased a second one and we now have on on the front and back door. They both have worked mostly flawlessly since the app was updated. ****Update III**** This thing is the biggest piece of crap. I have had this lock installed for about 8 months now. I have the issues listed above. The lock sucks down batteries is constantly losing connection with my family's phones and now it has completely stopped working. Oh and be ready to reset the lock and reconnect it EVERY time you have to change batteries. Update: lock died after 5 yrs. If you have $200 to spend on a digital lock and the convenience is worth it to you go for it. For me, a $200 lock should last a long time. I had 2 of these locks. One failed just inside the warranty window and Schlage replaced it. The other died in 5 years and Schlage will do nothing.

This is the first smart lock we’ve put in our house. We have over 60 other “smart” devices but have never done a lock. With our daughter getting older, we thought it was appropriate to be able to give her a code so she could spend time with her friends and let her self in. The install was relatively straight forward. If you’ve ever installed a door handle before, you’ll make your way through this. The programming and code setting is very easy to use. All notifications are accurate and quick. Also, the low battery notifications are fantastic as well. The one concern people have with smart deadbolts is “will it lock all the way”. We’ve had no issues on our house that’s only a few years old. If we send a lock command, it does it fully. That’s the level of confidence you need in a deadbolt and why I’m giving this 5 stars.

***Updates at bottom*** I'm leaving my original review, but will update at the bottom... I needed something that would allow me to remotely let my kids in, since keys can get lost or stolen and codes can be forgotten. But the code option is nice just in case. This has all those options! However, not all of them work. The key pad is dead upon installation. I've checked several times for what I may be missing, but nothing has resolved the issue. Is it supposed to light up? It does not. No response to anything. The physical installation wasn't too bad. Had a couple of do-overs, but things fell into place. Probably the most confusing part was getting the tiny screws through the internal part and into the plate to secure it to the door. If you have a well-lit area you can look through the hole and see the place you need to aim for. The app works... okay. The wifi is very short-ranged and weak. My router is about 10 feet away from it, if that, but on a different level. Less than 1 bar, and constantly not connecting. Took about 10 tries to get the firmware updated due to connectivity issues. I have a mesh router, but another review indicated it won't work, though I have not tried it yet. I think they have one you can buy for $70. You know... spend MORE money on an already overpriced lock. The app also has issues knowing the status of the lock. Most likely that's the connection problem causing that. Unfortunately I bought this 4 months ago, so I'm SOL. Schlage will charge you, apparently, for tech support. No clue on warranty though. I will attempt that soon. If Schlage can get me up and running without sneaky up-selling or anything, I will revise this review. But, as of now, I do not recommend this. ***Update #1*** 12/9/24 After posting this review, I did call tech support. Took over an hour to get through. During the beginning of the call, they text you a link to complete some information to submit. After an hour, I spoke with someone who sent something on to a support person, whi was supposed to email me within 48 hours. That would have been by this past Wednesday. It is now Sunday and nothing yet (it's the weekend, so I didn't expect anything past Friday, which was still 48 hours after the 48 hours), not even in my Spam folder. I will be emailing them later with the number they gave me for reference. ***Update #2*** 12/21/24 I never received a call or email from a technician, but by the end of last week, I received an email stating that a replacement lock was being sent to me with tracking numbers. It took about a week to get here (which was expected), arriving yesterday. This morning, I decided to swap out the old and replace with the new. The process is easier fir me this time since everything else was already installed. Just needed to swap the back and the front. You definitely want to test it out first to make sure the keypad is working. The cable has a little release on it to get it to disconnect, since you will need to connect it before putting the cable through the door. Load the batteries properly and insert the battery tray into the back of the lock. After a brief moment, you should see lights on the keypad and hear beeps. Disconnect and install with the instructions. I bumped it from 1 star to 4 stars currently. Once it works, it's great! Still not thrilled with the wifi range strength on it, but so far it has connected. I know the defect in the first one was probably affecting the wifi connection. Funny that I had to connect using my guest wifi connection, since that is the weakest of all. But it works. I have a mesh router that I've not used yet, so I may try that soon to see if it helps. Schlage did say it will work, but only using 2.4 ghz not 5 ghz.

This Schlage Decode lock is great! I owned the Kevo 2nd Gen previous to this but the Kevo was problematic and did not have as many nice features like this. I'm going to compare the 2 so you know the pros and cons of both. Schlage: Con: You have to get it rekeyed at Lowe's or HD if you want it rekeyed. Or you have to get a special kit and then you can rekey. Not as simple as Kwikset's simple rekey technology. Standing on the outside, I open my door inward and my door swings to the right. When first installed, the thumbturn seemed to not fully turn to thrust the deadbolt fully into the lock strike-plate. It turns out, you have to turn on the phone app and then enter the preprogrammed lock combination on the lock panel. Then a note will appear on the phone app to ask to proceed. After telling the App to proceed, the Schlage door lock will open and close and then the thumbturn will function properly. Pro: LOTS. Lock is quiet and smooth in it's operation of thrusting and retracting the deadbolt. WiFi remote ability included. It pairs with my WiFi router easily since the door location has great signal. I can operate this lock from anywhere in the world using the phone app as long as my phone has internet capability. To operate this lock at the lock itself, locking is simply pushing the lock icon button on the lock's numbered panel. You can also assign multiple access digit codes on the lock number panel for different people. As a result, everyone can choose his own number code to operate the lock and the App will show who opened and closed the lock based on which codes were used. Takes only a few seconds to enter the number code to open the door and kids love doing this. You can also program it to lock automatically from 30 secs to 4 minutes after it's been unlocked. I set it to 4 minutes in case I forget to lock my door; it automatically locks in 4 minutes. 30 seconds is too short because I sometimes need to get something from my garage or patio and I don't want the lock to automatically lock so quickly. Four minutes is plenty of time to go out to do a short errand around the house. It also comes with a real backup key which I hide but have access externally in case the battery runs out or the electronics malfunction. Some of the smart locks don't have backup mechanical key function and this in my mind is dangerous. Sure, you can put a 9 volt battery to power the lock and it will solve the low internal battery problem but what if the electronics are defective? And who stores a 9 volt battery outside just in case the lock's battery goes too low? Speaking of batteries, the Schlage App shows the actual battery strength. So far, I've used the lock heavily for 1 week and the battery percentage went down 1% so a set of 4 batteries should last 6 months to 1 year. Also, to change the battery, the cover just pulls up and the battery is quickly and easily changed. I really like this Schlage lock. Kevo 2nd Gen - Pro: Can be re-keyed easily. Yes, you can re-key it to use your old keys by just turning the key while in the lock, pushing in a flat metal tool, removing old key, inserting new key, and turning lock. Simple, fast, and easy. Con: Noisier than Schlage when it mechanically moves the deadbolt. Con: Kevo App doesn't tell what the battery strength is, unlike the Schlage. To change the battery, 3 screws must be removed and the faceplate must be removed and then the battery can be changed. Too big of a hassle when you have to do this monthly. Must use a smart Phone to unlock Kevo and be nearby since it only uses bluetooth. You have to be less than 20 ft to remotely open/lock the Kevo. To use wifi, you have to buy a Wifi adapter costing about $100 extra. No code access. There is no number panel on lock so anyone without a phone cannot open the door without a key. As a result, my 10 year old could never unlock the door. To open, the Kevo app must be opened on the phone and you can remotely open the lock if you are less than 20 ft away since it uses bluetooth. Or if the app is opened in the background, you can touch the "rose face-plate" of the Kevo and it unlocks. However, sometimes this doesn't work and I would have to use the app to remotely open it or even just use the key. The Kevo is not as reliable as the Schlage and there is no number panel to key directly to the Kevo in case remote operation doesn't work.. So just spend a little more money and get a Schlage Decode. It provides all the features I want in a smart lock and is reliable in it's operation. Also, make sure the deadbolt travels into the strikeplate easily, without resistance. Otherwise, it's requires more energy (shortens battery life) and lock may jam.

We had a $600 very sophisticated LOCKLY installed for our AirBNB rental for little less than a year. What a nightmare. The system had a hub and it would go off the internet on its own, you had to be there to sync it with your phone and power cycle it constantly. Then on top of it it was not intuitive and it took an hour of instructions so they could open it and close it and use it. The best thing we did was throw it away. It was the most stressful for us being long distance property managers but was a total nightmare for our renters. The next best thing we did was to buy this Schlage Encode Lock. First of all Schlage customer service was excellent. We called them before we purchased and they had the right answers. First of all if you are not near your rental property, and you have a trusted handyman as we do, they instructed us on how he could put the app on his phone with my husband's email and passwords. Our handyman installed the Schlage he said it was a snap, downloading the app with the snap, he synced the lock to his app. He got out of the app. my husband then went into the app on his phone and done. Now if there is any problem our handyman can go over, hubby gets out of app, he gets back in and syncs the lock and etc. Since the October 30th 2023 install our AirBNB have been there now for almost 2 months, with new ones coming in early January. I just got off the phone with our renters and the lock is easy to use there's been no issues whatsoever. It is very intuitive easy easy. Not once has it gone offline, there has been one Schlage system update which would have thrown our old LOCKLY system off and us to be personally there to sync with our phone. This one no problem. The only negative that our renter brought to our attention this morning is that the batteries need to be replaced often. He said every 3 weeks. We need to look into this, but that said, we left a whole drawer of batteries not anticipating it, but thinking good and wise to do so. It was wise. That said very easy to replace the batteries and the renters didn't even call us he just handled it. The LOCKLY system was set up so that you need a small tiny Phillips screwdriver and directions to figure out how to replace the batteries. All in all this has been an answer to a prayer on the many issues we've had with the previous lock. Hope this helps out others with this review whether you rent or using it personally.