Question 1

How effective is this at picking up long human hair?  Thanks!

Accepted Answer

Quite effective. Golden retriever and a girlfriend who both leave hair EVERYWHERE. We have hardwood and area rugs, and a carpeted bonus/makeup room. Our other shark w/o zero-m technology would have hair wrapped in about 2 seconds of using it. Just got a zero-m shark (duoclean uv700) and I vacuumed the entire place after a week of no vacuuming and 0 hair was wrapped around either rollers. I would recommend letting the rollers spin for a few seconds after finishing vacuuming to help release any hair that may have gotten wrapped (this is what I did). 12/10 recommend the duoclean/zero-m shark vacuums. 
I suspect that everyone who claims they have hair wrap do not let the rollers spin for a few seconds after they’re done. Hope this helps as I was wary of reviews claiming it didn’t work as advertised.

Question 2

what accessories are included?

Accepted Answer

a review posted on July 20, 2019 states "the Motorized Pet Cleaning accessory was not included as advertised, although it was listed in the documentation that came with the vacuum.  I called Shark Customer Support and was told it is no longer shipped with the vacuum, but can bought for an additional charge. In its place a hard floor accessory was provided that DOES NOT EVEN attach to vacuum."   So the response by the manufacturer should be updated to reflect the Deep-Cleaning Motorized Pet Tool no longer comes with the Shark vacuum.

Question 3

How does this (az1002) differ from model az1000w? thanks!

Accepted Answer

Hello JJ,

We are happy to assist you with your inquiry. The Shark® APEX® Upright Vacuum AZ1002 and the AZ1000W are the same vacuum. The difference is the attachments and where they are available for purchase. The AZ1000W includes the 12" Crevice Tool and Pet Multi-Tool. The AZ1002 includes the 12" Crevice Tool, Pet Multi-Tool, and Deep-Cleaning Motorized Pet Tool.

We hope this information helps.
Helpful Shark

Question 4

What is the pet multi-tool and the deep-cleaning motorized pet tool?

Accepted Answer

Hello Kathleen,

We're happy to help with your inquiry. The Pet Multi-Tool is two cleaning tools in one. The stiff bristle brush removes stuck-on debris from a multitude of surfaces. You can detach the bristles to reveal an upholstery tool for cleaning stubborn pet hair. The Deep-Cleaning Motorized Pet Tool is powered by a motor. The motorized brush removes pet hair and embedded dirt from stairs, upholstery, tabletops, bookshelves, car interiors, and more.

We hope this information helps.
Helpful Shark

ASIN	B07FX5PCMN
Amperage	11 A
Best Sellers Rank	#1,943,256 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #355 in Upright Vacuum Cleaners
Brand Name	Shark
Capacity	0.88 quarts
Cleaning Path Width	11 inches
Color	Dark Brown
Control Method	Touch
Controller Type	Hand Control
Customer Reviews	4.4 4.4 out of 5 stars (11,544)
Filter Type	Washable HEPA + Foam Filters
Form Factor	Upright
Global Trade Identification Number	00622356555944
Hose Length	5.5 feet
Included Components	Brush Roll, Crevice Tool, Pet Brush, Upholstery Tool
Indoor Outdoor Usage	Indoor
Item Dimensions L x W x H	11.2"L x 12.2"W x 46"H
Item Type Name	Apex Powered Lift-Away Upright Vacuum with DuoClean & Self-Cleaning Brushroll, Crevice Tool, Upholstery Tool & Pet Power Brush, for a Deep Clean on & Above Floors, Espresso
Item Weight	16 pounds
Manufacturer	SharkNinja
Manufacturer Warranty Description	5 year limited warranty.
Model Name	APEX Upright Vacuum with Powered Lift-Away, DuoClean
Model Number	AZ1002
Noise Level	80 db
Number of Handles	1
Number of Items	1
Number of Power Levels	1
Number of Wheels	4
Other Special Features of the Product	HEPA, Headlight, Hypoallergenic, Wheels
Power Source	Corded Electric
Recommended Uses For Product	Carpet, Hard Floor
Style Name	AZ1002 DuoClean
Surface Recommendation	Carpet, Hard Floor, Upholstery, All floors, Hardwood
UPC	622356555944
Unit Count	1 Count
Voltage	120 volts
Wattage	1350 watts

Shark Apex Lift-Away Vacuum, DuoClean, Self-Cleaning, Espresso, AZ1002

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