A12 Countertop Bottleless Water Dispenser, 3 Temperatures, Self Cleaning, Stainless Steel

I had my doubts when my husband chose this brand and model. But after nearly a year of use, I wonder how I used to get by without this. The taste is superior, and it's quite cost efficient. One downside is cold water drains pretty quickly after filling our 32 oz cups, and takes a while to refill. But if you use a regular glass or smaller cups, it shouldn't be a problem. Personally I don't use the hot water on this unit because my insulated electric kettle does such a great job that I simply don't need the function. But the hot water setting does work as well. Filters can be purchased at a 15% discount in Avalon if you subscribe. I couldn't be happier with the purchase.

I have it for 4 years, it’s still working great

I bought one a few years ago. I liked it. It broke two years after I bought it. Avalon said this was because I never did the deep clean on it. Well, what can I say? I didn't. I did the thing where you press the 'self-clean' button, but I never did the thing where you drain the entire tank and clean it with some solution or other. So, they get some stars because I have to accept responsibility for not maintaining the product the way they said to. But they lose some of those stars because it would have been nice to know that I had to do the occasional annoying, drain the whole thing and clean it deep clean BEFORE I bought it. So they are left with a star because you have to leave at least one. But they don't get any more because they made a big chunky product that could easily have been repairable, but they designed it to only be replaceable. Sheesh. I bought this so I could quit buying bottled water. Because of the environmental impact. But water bottles are one of the easiest things to recycle! This Avalon thing, on the other hand, goes off to the landfill. No recycleable parts. No ability to repair it. I'm not going back to water bottles. But this Avalon is not the way to go instead, I'm sorry to say.

Works great but then breaks debating now if I want to spend the money knowing it has a 2 year life.

10 out of 10 I don’t know how we lived without this thing before now. Literally use the hot water to make coffee, grits ,oatmeal ,mashed potatoes. You name it. The cold water is ice cold like you don’t even need the ice it’s the perfect temp. The middle button, which is the room temperature is Actually room temperature and not cold. I have a husband with sensitive teeth. He will only drink room temperature or water. This thing is a blessing in disguise. Very well worth the money. I would recommend this to anyone that has a household that consumes a lot of water. I was purchasing eight cases of water a week from stores before we bought this.

Save your money BY protecting this item. BUY THE PROTECTION PLAN!!! I purchased model # a12-ctpou. I bought this thinking it was the best to buy a “better brand” AND I got the newer model. Keep in mind i’ve only had it for two years it just hit two years last month . I called Avalon and they made me do a process where you clean the tank with citric acid crystals because the hot water stopped coming out hot and the cold water was literally freezing the tank so a big ice cube was in the tank. Therefore it would stop dispensing water until I unplugged it and the ice cube melted which took a couple days Because of the insulation it has. Once I did that I called back and of course they created a case number they asked when I had purchased the item and they saw that the warranty was only for a year worth of coverage. Keep in mind that They did say this was super rare for it to happen because I don’t know if you guys but I’ve never heard of anyone’s water dispenser freezing the water. Overall we came to the conclusion that it was the thermostat but then again it was a $300 item so therefore it was something defective but it wasn’t a common issue Therefore they need to fix that as a company. Anyway I had to call Amazon because that’s who I originally purchased fromand thankfully they reminded me that I had a protection plan but save your money and don’t buy this model or do your research some more or buy the protection plan to cover your a**. It a f***** water dispenser it shouldn’t last 2 years.

Stop working in less than a year and customer service is nonexistent

He usado esta unidad por aproximadamente 5 meses funciona perfectamente enfría el agua a muy buena temperatura incluso en días claurosos además los filtros funcionan muy bien, tengo un buen producto a un excelente precio

This is a great water dispenser and I couldnt be happier. I easily hooked this direct-plumb dispenser with a splitter from my direct-plumb coffee maker. Yes, this unit is big and will NOT fit under most people’s cabinets to sit on a kitchen counter. I have it in a separate pantry-style cabinet along with my coffee maker so the size was not a problem for me. I had read other reviews that said the water was plasticky tasting and thought they must have just gotten unlucky. After running a lot of water through my dispenser, my water was plasticky tasting too. Ugh. I unplugged and drained the unit. Because I couldnt decide which to use, I combined warm water with some vinegar AND some lemon juice and filled the water reservoir to full (2 screws on top back of unit and pop the white lid off inside). I let it sit about an hour in the reservoir. Then ran a bit of the vinegar-lemon water out the hot and cold into a container. Then I drained the whole unit again (easy to do - follow instructions or look up online). I then hooked it all back up to the water lines and filled it again with fresh water. Let that sit about 15 mins, ran water out hot and cold, unplugged and drained the whole unit a second time. My water is FRESH, COLD and delicious! Couldnt be happier with this dispenser and have returned my big bottles for refund.

Bought, installed and have used for close to two months now. Had some troubles with leaking connections. There was some leak on connections that were completed in factory. Called Avalon support, did not get help, they advised me to return everything to Amazon, even tough installation was completed in my house. Then decided to try to fix it by myself, luckily it was easy fix. Connections appear to be loose they required fixing. Turned water off during our vacation and when turning back on, leak occurred again, at different connections this time. Required some fixing again. Found that connections are not very reliable. Other than that dispenser works fine, providing both hot and cool water, filtered and tasteless. There are two levels, cool and cold, they are a little to cold for my taste. Adjustment of water temperature not possible. After using it for 3 years with no issues, It ended up with water freezing in dispenser. I asked for help from a manufacturer, they told me to just unfreeze it and plug in again after 3 days. I did so, but after another week it froze again. This time the customer support advised me that it cannot be fixed, it is out of warranty and that they can offer me a new one for 15% discount. Later I read more customer reviews and found that quite a few users had the same issue as I did. Many after it barely passed one year of usage. Considering that paying $400 for couple years usage and on top of that its filters replacement cost almost half product price, I decided to not accept this offer. For now i keep using it and unplugging over night every few days to prevent freezing, so fa so good.

Beautiful, well-built, comes with clear installation instructions. The hot water comes out almost boiling, and the cold water is also very cold.

No more storing large bottles for a cooler. Very simple to install - Took me less than 15 minutes. Came with all the tubing and fittings I needed. Runs flawlessly and very quiet. I never want to go back to a water cooler with large bottles to switch out

The valve that came with this dispenser to attach it to the water pipe was defective, and caused a minor flood in the church where I installed this. It was fine at first but about an hour later it was spraying water everywhere. The valve was missing a seal, or the seal was defective - either way it flooded the room and the room below it. Will update the review after we get this thing working with a proper valve.