PetSafe Pawz Away Indoor Wireless Pet Barrier, Electric Training System for Dogs & Cats with Receiver Collar

TL;DR: It works. Make sure the collar is tight enough to get proper skin contact and the barrier is set to a good distance. The shock feels at worst like a tiny rubber band lightly snapping the skin, and at the lightest like a finger giving you a tap. UPDATE TL;DR: About 6 months later, it's a great product when you take the time to work with it. It was my last ditch effort to save my cat from being rehomed after over two years of trying hormone diffusers, sprays, collars, extra food dishes, extra litter boxes, and it's the only thing that's ultimately been successful in protecting the furniture. The details: I'd about given up trying to keep my male cat off our kid's bed and a giant lounging pillow that he can't seem to help spraying on despite being fixed. I decided to set up the barrier in the doorway of the room with said furniture to just keep him out of it entirely while still allowing our other two cats who don't pee on anything to come in as they pleased. At first, I tried the collar on myself. As others have said, it's no worse than being snapped by a small rubber band at the strongest setting, and that's proven to be plenty for our guy (He's 2, not super fluffy or thick-coated). I did at first think it didn't work at all. I watched him literally walk over the barrier on max distance while it beeped at him incessantly (the beeping is pretty quiet) but he ignored it entirely. I looked at the directions in the kit for troubleshooting why it wasn't working, and one of the primary things was "make sure it's tight enough/getting proper skin contact." So I tightened the collar a bit, making sure it was more snug, still thinking it wasn't going to help, and waited to see if he'd cross the barrier into the room he's been banned from. Eventually, I heard the beeping once more and watched him attempt to walk past the disc. He suddenly stopped, jumping back and running away from the door. Success! I gave him treats and love for returning to the space he needs to stay in. He attempted it a second time that day with the same result, and now, the beep is enough to deter him from even trying. I love him very much, and as a result, I've spent so much money and time trying hormone sprays, collars, diffusers of all different brands to try and stop this happening without success. Waterproof cat blankets on things helped, but we needed a way to stop him entirely, as the blankets only provide so much protection, and I didn't want him to think he could keep spraying on things when we moved into our new house. I also hated keeping every door closed, as it restricts the other two well-behaved cats from being able to roam the space as they please, and three cats confined to one area because all the doors have to constantly be closed really sucks, and probably doesn't make the issue for him any better. I will definitely be buying more barriers to keep him out of bedrooms and any other rooms I don't want him peeing in. I will also give putting it on top of furniture a try to allow him to come into some rooms, but stay off the furniture. It's been a week since I got this, and I'm so relieved to see that it works. My furniture is finally safe, my other two cats can have the run of the whole place again, and the best part is that now I don't have to consider rehoming him, as this was literally the last thing to try before deciding that he needed to find a new home. I haven't seen how long the batteries last, but others in the question section reported roughly 3 months depending on how often your critter tests the barrier, so I'll keep an eye out for that when the time comes. UPDATE: It's been about half a year now, the system is still working great. I purchased two additional barriers to refine the space my cat can access so I can block objects he pees on rather than entire rooms being blocked off for him. It's worked insanely well. I routinely replace all of the batteries every 3-5 months to ensure they stay on. I now have a barrier that lives on the couch when we're not sitting on it, one to block him from the lounging pillow, and one for our son's bed. The bed was miraculous in how well it works; I put it underneath, close to the center, set it on level 4, and it's strong enough to go through the bed, frame and all, and trigger the collar when he gets on top of it. He can now come in the room and hang out again, just can't get up on the furniture he pees on. These really work well when you take the time to adjust them and find out how best to set them up for your situation. One thing I will say is make sure you're frequently checking (and you should always be checking pet equipment anyways), as after 3 months, one of the barriers had shut off and just wouldn't turn on anymore. Thanks to the training it gave my cat, however, nothing bad happened. He learned not to get on the couch, and he stays off even without the barrier. Customer service is amazing, too. All I needed was a screenshot of my Amazon order info, and I followed the support link Amazon provided, chatted with a PetSafe representative, and they immediately sent out a new device under the 1-year warranty.

Update: I had the device set at its highest (12 foot) setting and placed in a 2.5 foot doorway at the end of a long, narrow hall. After 2 successful weeks, my cat walked right past this device, went through the dog door, and got torn up my another cat. This unreliable POS cost me an ER visit, a huge vet bill, and almost cost my cat an eye! At the vet, I was further horrified to find that the heavy collar had rubbed the hair off my cat's neck, and it was starting to weep and bleed at the top. The collar had been removed every evening, except for the roughly 24 hours he snuck out, and was tight enough to zap him a few times when I watched him "test it" earlier in the week. The batteries are still good, so either my cat ignored the zap long enough to stroll 12 feet past the transmitter, or it is NOT functioning consistently and reliably. The fact is, my cat is a 100% indoor cat and has been his whole life. When he HAS snuck out of the house in the past, he has never stayed out for more than a few minutes, and he doesn't go very far. This time, he was gone for about 24 hours, which makes me think that the collar might have actually kept him from COMING BACK INSIDE. He got past the transmitter once, then wasn't able to come back in! And he's not really the type of cat to stand outside and howl for help, he would just sulk and hide, unless he's in pain, which is why I wasn't able to find him for 24 hours, until he finally heard my voice and crawled out from underneath the house all torn up, eye swollen shut and oozing, covered head-to-tail in blood. "PetSafe" my ###. I should also add that I have experience with other electronic collars. I had never needed to use one before, until we adopted our recent pound puppy, a slightly-insane husky who streaked 1/2 a mile out of a fenced-in schoolyard AND across the four lane highway, because he thought the person calling him (ME) was one of the people standing over there. Since then, that shock collar has <literally> saved his life. That being said, this pathetic device would not work for most dogs. It is NOTHING like the device (in size, quality, or power) I trained our dog with. Maybe a small, timid dog, but I still doubt it. The collar is bulky and heavy for small animals. The shock is minimal. The beep it makes is pathetic and useless, almost inaudible, and there's no loud warning tone well in advance of a shock... which I've found to be VITAL when using these types of products. The beep should do all the work. They can get used to the shock or find a way around it, but the warning beep and anticipation of shock is worse, and ultimately what discourages them. This device might keep a timid dog out of a garbage can. Maybe. But DON'T COUNT ON IT KEEPING YOUR PET SAFE.

UPDATE: collar just randomly stopped working after 2.5 months. My dog wears it pretty much nonstop during the day, but she is not rough on it at all, the receiver still looks brand new, Still... it's annoying that a product as expensive as this wouldn't work for long. I contacted pet safe via phone (their website says they have a customer chat but I couldn't find any link to do that) they called me back within 10 minutes and the customer service rep was insanely helpful and friendly and sent me out a replacement collar no problem. I just had to have proof of my Amazon invoice and it falls under their 1 year warranty. Hoping this one works longer than the first one! WHERE HAS THIS BEEN MY WHOLE LIFE?? First, a little background: I am an experienced dog owner, I used to train dogs in college and I have owned 2 labs of my own (both very well behaved) before getting my food obsessed yellow lab who is now 7 yrs old. The last 7 years this dog has tested my patience to the max. She is a high drive, "working" lab who once ate through a Chewy box to get at her bag of food and ate 9lbs of dog food without us knowing (that was a trip to the ER vet and a story for another time). I have tried EVERYTHING to get her to stop stealing food from the counters/table, but she still thinks my kid's food is an all you can eat buffet. Finally my mom mentioned this little indoor pet barrier and after reading up on the several options out there, I went with pet safe for a couple of reasons: 1. I've had a pet safe wireless fence system for 10+ years and it still works. Hopefully this is just as durable. 2. This is battery powered with replaceable batteries so you can literally put it anywhere in your house, unlike some that need a plug. My dog is already trained to an e-collar and a wireless fence so she is very familiar with the "beep" and knows to back off. I put this collar on and turned the barrier on, and the results were IMMEDIATE. As suspected she went right for the piece of jerky I put on the table. She got the beep and then a shock and off she ran out of the kitchen. She now sits outside of the kitchen looking sad and dejected trying to convince you she is starving. We have left all kinds of food out to test her and nothing has been touched in 4 days. -Be aware that if your dog is not familiar with an e-collar they will likely need a little more training. -The level of shock can not be adjusted, it appears to be sufficient for my 60lb, VERY persistent lab, however if you have a super stubborn dog, or very sensitive dog, this may not be great for you (although I think it's worth a try!) - you will likely need to buy a couple of other bases if you have a weird shaped room/large area to cover. For instance, I want to keep my dog off the counter and the table. If the base is on the table, the 6ft radius doesn't quite make it to all of my counters, and vice versa. For now she's terrified enough of the beep that she stays out, but I may need to get another mini barrier for the table in the future. -I think the price is a bit expensive for what it is. The collar strap is cheap (I compared it to my OG pet safe fence collar and the quality is lacking). I can stomach paying $75 for the collar and barrier system, but I wish the add on barriers were less money. That being said.... if you're desperate like me, it's worth it. - this isn't really training her to not take food, which I don't love because I believe in correcting the problem in your training instead of putting a bandaid on it (I'm sure the second the collar is off she will take full advantage and go right back to stealing), so I intend to do some training with her on top of the barrier, but at least this can keep her from self rewarding when she steals food. Overall I'm so happy I came across this and as long as it continues to work without issue, it's a home run!

Before I review this product, I would like to make a comment on the packaging. It is perhaps the most difficult to open packaging that I've ever encountered, and can actually cause you harm when doing so. Like many products, this one comes encased in a hard plastic shell, the type that requires the use of a very sharp scissors or box cutter to open. The difference between this and the others, is that in addition to the hard plastic, there are 4 areas on the plastic front that are stamped/locked, so that regardless of how you open the package, you'll have the additional chore of trying to rip apart the 4 sealed/locked areas. It's absolutely mind boggling that a company would come up with such a poor design. At first, I tried using a scissors to break through the plastic. When that failed, I brought out a box cutter and cut all the way around the circumference of the transmitter. Once done with this, I struggled so much to rip apart the 4 sealed areas, that I ended up cutting my hands in several locations. I called up the company and told them that their packaging was downright dangerous to open. They explained to me that it's done this way, so that thieves won't be able to open the item and steal it from a store. In this respect, I guess they're correct. If a thief attempted to do so, he/she would become so frustrated that he/she might decide that it's just a lot easier to rob a bank. At any rate, although the packaging is absurd, I'm not deducting any points, as this is a review of the product, not how it's packed. After bandaging up my hands from opening the package, I read the easy to understand instructions for setting up the device. I should note that the reason for my purchase, was that my cat was peeing in our dining room, and I needed to find a way to keep him out of there. The round transmitter requires 3 AA batteries, while the receiver comes with a set of tiny silver ones like you'd find in a watch. The transmitter has the ability to be set for a distance of 2 feet to 12 feet in diameter. It also comes with the ability to set it for additional receivers, should you need to use the device for more than one pet. For this, you'll need to purchase an additional receiver collar. I set the transmitter up for the 12 foot diameter, and used the included tool to test its effectiveness. I found that it did cover an area that was 12 feet wide, but there were some dead spots within this range. Next, I decided to see what the static shock was like before placing the receiver on my cat. To be quite honest, it was slightly painful to me, so I can imagine what it would be like for a small animal. It's not something that I would recommend, unless you're in a situation where it's absolutely necessary to correct problem behavior. I really didn't want to use it on my cat, but I also didn't want him peeing in the dining room. The use of the device won out. My next step was to place the receiver around my cats neck. I did so, than removed it, so that I could adjust it to the proper size. I put it back on, brought him over to the "static" zone and to my surprise, nothing happened at all. I determined that the problem was that the hair around my cats neck was so thick, that the 2 prongs that are supposed to touch the skin, were only touching his hair. I brought out a scissors and tried to trim his hair, but he totally freaked out. Next, I brought out an electric haircut trimmer, and trimmed his hair down to the point where the prongs would be able to touch the skin. Again, this was not an easy task, as my cat freaked out again when he heard the sound of the trimmer. At this point, I was feeling extremely guilty and I really didn't want to use the device, but knew that I had to. I placed the receiver around his neck for the second time, than brought him back to the "static" zone. This time, it worked immediately. As soon as he entered the zone, he switched direction and ran off like a cheetah. I immediately removed the receiver from his neck and let a week go by. He did not return to the dining room, nor did he pee anywhere else in the house. A week later, I placed the receiver on his neck one more time. As a reinforcement, I brought him back to the "static" zone and he immediately ran away. Apparently my problem is solved and unless I encounter any more behavioral problems, I'll never use the product again. The bottom line is that this pet barrier works as advertised, but is not the most humane method of teaching an animal not to enter a certain area. It's listed on Amazon as being a teaching aid for dogs, however when I spoke with a representative from the company, they said it is also designed to be used on cats. My cat weighs 11 pounds, which is well within the acceptable limit for it's use. It can actually be used on pets weighing a lot less, so I can only imagine how painful the static shock would feel to them. Pros: More or less works as advertised. Easy to set up. Easy to use. Quickly teaches your pet not to enter "no pet" zones. Collar is adjustable to any size pet. Transmitter can be set for an area from 2 feet to 12 feet in diameter. Comes with a tester so that you don't accidentally shock yourself. Company representatives are very friendly. Cons: Infuriating packaging I consider shock sufficient enough to be considered inhumane. Receiver collar is uncomfortable, as prongs have to touch pets neck. Pets hair may need to be shaved for prongs to work properly. Would I purchase this again: Yes, but only if every other solution failed to work. Rating: 3.5 stars

We did not want to. Hit breaking point. Tried and it works! No more cats on counters and they no longer fear humans! Cat 1, 13yr old, extreme counter surfer and crumb hunter. Cat 2, 4yr old, loves high places. Doesn't look for food, but will eat crumbs she comes across causing diarrhea. (High places solution fixed with wall mounted cat shelves in adjacent living room!) Enter kids. Crumbs on floor. Food left on counters. Cats on counters and cat diarrhea health concern for humans. Cat 1 knows foot swipe means get out or you'll get booted. Toddler sees and now kicks animals. Spraying the cat or scolding, etc, makes human scary bad guy. Cat learns get away with naughty if human not around. Toddler learns be mean to animals. Need device to make environment scary instead and without imprinting on toddler. Motion sensor devices not feasible. Both humans and cats trigger, high traffic kitchen. Air can mechanisms the air chemicals are food health concern. Cannot use loud noise mechanisms, would wake humans. Put puck on island at max so it covers floor surrounding island including under chairs where most crumbs collect. Turn on collar, hear beeps when entering no-zone. Beep=shock, there are no warning beeps. Ensured no-zone covers where we want. (2 collars, 1 puck.) Note no-zone is a sphere. 12 foot diameter, so 6 feet any direction from puck. Not a perfect circle. Walls and items, especially metal, obstruct or hamper signal. Test shock on humans. It starts low and builds. Hurts more on different body parts, i.e. owie arm but not terrible in hand. Hurts more on humans due to lack of insulating fur. Collar prongs need skin contact. Recommend trim fur if long hair, short hair can trim but not needed. Fit snug. Cut excess collar strap. Use flame to melt strap end = no fraying! (We trimmed cat 1 but not cat 2.) Due to fur, collar may not trigger immediately. Let cat wear collar a while and it will settle. Eventually they will get shocked. Beep=shock attempt. If collar shifts it may not shock, but beep will warn them. Cat 1 constantly tests border but beeps turn her away, even staring drooling at piece of dropped chicken 1 foot away. Is chicken worth the risk? Nope! If human not around when triggered, no negative association with human. Be careful - if cat associates collar with shock, removing collar cat will be naughty again. Note our cats already wear collars, so no reaction to changing collars. If your cat does not already wear a collar, please get them used to one before shocking them. This reduces their anxiety and scratching at the collar, and helps avoid negative association with the collar. Prongs are pokey and not pleasant to wear. Shift or remove collar often, give cats love and neck scritches. Be patient, this is not an overnight fix and each cat reacts differently. Do not laugh when they get shocked - it hurts! Give them love (reinforce you are not the bad guy.) Ours is a happy ending. Cat 1 no longer slinking about and loves on us so much more. Maybe more time to love since no longer surfing? Relationship restored to our love before the kids (and crumbs) entered our lives! Cat 2 no more diarrhea! Toddler not kicking animals! But it's not over yet. Cat 1 keeps testing the border. It could take months for her to give up, or she might never give up. There needs to be a long-term solution for strong willed pets (see note to devs below about why.) For the developers: 1 star removed as this item can be improved. Since beep=shock, cats are assocating with the beep and not necessarily the no-zone. You cannot keep shock collar prongs on a pet indefinitely. These collars need a beep-only mode so once they learn beep=shock, the prongs can be removed. A beeper adapter for an existing cat collar would be neat, so you can use any fun collar, with your pet tags, and still get the beeps. The puck should also have a power adapter option. Battery-only is limiting, and wasteful when placed near outlets. Rechargeable collars is a thought, but harder to manage as the pet needs to wear the collar. We had a vibration collar for our dog and would just remove the collar at night to charge it when she was in her kennel. Can't really do this with cats, but the option would be nice for those it would work for.

While these CAN work great, and sometimes do, there are a few things causing me to write this review and give a low rating. 1. The battery cover is terrible. It has broken on all of our collars (we have gone through 3 between 2 cats in ~2 years). We were able to change the batteries a few times on each, then boom. A plastic piece breaks off and it won't stay sealed for the collar to work. 2. The collar has to be quite tight for the collars to work. My cat had an open wound from how tight the collar was at one point. Luckily, I check the collar fit often when petting the cats, but it was still a pretty bad sore. We are trying to decide if we want to stick with this brand (we have already put about $500 into it between the collars and pucks), or just switch to a different brand with less issues. I wish there was an option to just buy a 10 pack of battery covers or something so that we don't have to buy new colors when the battery cover breaks. Also, a lot of times when I read reviews, it's obvious some people don't have a ton of common sense, and you can attribute their poor review to that. If you look at other negative reviews for this product, we are all pretty much saying the same thing. Take that as you will. Does the product work? Yes, most of the time. Does it work ideally? No. For the price we paid, I'd expect much better quality, especially from the battery cover. I have a toddler, and it terrifies me to think of the battery falling out because of the faulty covering and having her ingest it. Also, it makes me nervous how tight I have to put it on SOMETIMES. Sometimes, it works fine comfortably loose for the cat. Other times, I feel like I have to make it too tight for the cat to even breathe to make it work. Very inconsistent and frustrating. I have bengals too, so it is not like they have long hair. Hopefully the company improves their battery covers or offers the option to buy spares because the battery cover issue is rendering these collars temporary.

If you own an obnoxious young Siamese cat like I do, you understand the frustration of demolished house plants, tracked-all-over counter tops, and strewn trash. But not anymore! To my great suprise, cats shock-collar train really well :D This device is really easy to use, though you won't be convinced after the first day. You DO have to make some adjustments to the system before it starts working the way it was designed to (zapping mr. kitty so he learns to not be into stuff!) Some little pointers you need to know when setting up your system. 1) Placement of the trasmitter (the fire alarm looking thing): be sure you understand that on the maximum distance setting (6 notches) it is only projecting a radio signal out 6 feet in any direction (a total diameter of 12 feet). So, if you set it next to your house plant, kitty is only going to stay a maximum of 6 feet away from it (which is plenty to make your plant feel more comfortable ;o) 2) Collar fit (very important!!): this system will not work AT ALL if you do not have the collar tight enough! Remember that animals have fur, and it will mat down under the collar after about an hour. My mistake was to adjust the collar to a comfortable fit, which basically left the contact prongs just floating in fur (they have to contact the animal's skin in order to correct/zap them). So, the first day I was a little frusterated when Khemos just laid all over the transmitters and never got zapped. There were a lot of warning beeps, but no response from him. The next day, I got smart and adjusted the collar to a VERY snug fit, and was sure to move the hair out from under the prongs (you should be able to get just a finger tip under the end of the prongs when fitted correctly). And that's when the product started to work.....and boy did it! :D Don't be afraid that it's too powerful for a cat though. I zapped myself when I was testing it, and where it made me drop the collar (I was not expecting the shock when I got shocked) it didn't stop my heart or "hurt" me *lol* Also note to be sure not to make kitty wear it all the time. It will eventually irritate the skin at the contact points, and there can be some hair loss. We keep Khemos locked up in 'his' bathroom at night, and put the collar back on him in the morning when he has run of the entire house. Also note that you can save the battery life on your transmitters if you turn them off when not in use. If you have a long haired cat, you may want to shave a little bit of hair under the neck when you first start using this collar. You won't have to keep kitty looking that way forever (don't worry ;o) as the collar tends to train pretty quickly. It doesn't take long before the warning beep is enough to send them running away from the transmitter. Some people are afraid to use training collars on animals because they believe they are inhumane. Nothing could be farther from the truth though. Think of it this way.... *lol* If you had to be "trained", would you rather be beaten with a newspaper, hosed down with a spray bottle (and thus start associating water with punishment) or be shouted at constantly? Personally, I would take the shock collar ANY day! :D MORE HELPFUL INFORMATION 4-6-2011 Ok folks....I realize that I've already written enough about this product, but there are a couple additional pointers that will help you get the most out of this product: 1) Both prongs must be touching the skin at the same time in order to transmit a shock/"static correction". So if you're testing the collar on yourself before applying it to your pet, you will need to be touching BOTH prongs in order to experience.....well, the experience ;O) 2) If you happen to have a kitty with razor sharp hind claws, you will probably have to replace the handy-dandy collar this unit comes with (our's was scratched to smithereens within 6 months). After spending a great deal of time trying to find a replacement collar that would easily thread through the receiver's slots, the thought occurred to me that I could easily make a new collar! So I went down to our local JoAnn's Fabric store, and purchased about 18 inches of black, 3/4" wide elastic. To construct the collar, simply cut the old collar off the buckle, and thread one end of the elastic through it. Pull about 1 inch through and stitch through both layers to secure the buckle (it's easier than it sounds). I chose elastic over plain nylon web for it's stretchiness, and it's made a BIG difference (don't know why Innotek/PetSafe hasn't thought of this yet!?) The elastic gives a little making the collar MUCH easier/faster to fasten to a snug fit on a squirming cat. It also helps the prongs stay in better contact with the skin if the animal scratches the receiver out of position. Lastly, I think the little bit of give provides a more humane fit (which i know is a weird point to make about a 'shock collar' ;o)

I read all the reviews and I still purchased this product. I never worked. Let me outline why you shouldn't buy this product 1. The product is poorly made. All the battery covers are very thin and fragile plastic that will brake with any minor force. This is important because if they break, your batteries fall out and the product is useless. 2. The actual range of the base is not even close to the advertised range. Using a tape measure, I calculated the range to be half of what was actually on the package insert. Now this isn't a major issue, if you know this from the begginig. 3. The collar fails to work if you dog has any significant amount of hair around the neck. For some reason, the prongs failed to make contact and thus this rendered the product useless. I have no idea if this problem would be solved by shaving your dog, but this seems a bit excessive in my opinion. 4. This is the most important flaw of the product. The range of coverage of the base is actually a horizontal line, and not a dome. What I mean by this is that the base has to be EXACTLY at the level of your dog's collar. Anything below or above this line renders the product useless. We placed ours over a small chair, but if you have a very active dog , they could jump over the base without being shocked. Adhering it to a wall also does not solve the problem, since the line of coverage is horizontal to the plane of the base (the coverage are would go from floor to ceiling if you adhere it to the wall) 5. The beeping sound is very faint. When testing this out on my dog, i had a hard time hearing when the beeping initiated. This may be a minor issue if the whole system worked adequately. I tried this out for over 24 hours and could not get it to work properly. Please, do not purchase, you are wasting your time and money.

The device never worked. No matter how many times you put new batteries. And how many times you follow the instructions

Unfortunately there is no correction happening whatsoever for my cat. The unit works but I guess the cat's hair isolate the skin from the electricity. I would return but I'm keeping it in the hope that at least the beeping sound will work as deterrent.

En pocos días logramos cambiar el mal comportamiento de nuestro perro, que empezó a tirar la rejita que limita la zona de comida de nuestros gatos.

I bought this product to keep my cat from jumping on the counters and stealing food. The product initially worked well but about 4-months after I started using it the sensor is no longer turning on. During this 4-month period I ordered the mini-barriers for certain areas of the house and each of those barriers didn't turn on when they arrived. I had to return them both and eventually gave up.

Leí las instrucciones e incluso comencé a acostumbrar a mi gata por un par de días a que trajera el collar, pero rápidamente se dió cuenta que si se quedaba parada en el lugar de rango por suficiente tiempo, las correcciones se detienen (sistema de seguridad del mismo dispositivo), que si corre para pasar la barrera puede burlarla, o simplemente si lo que le llama la atención es lo suficientemente valioso, vale la pena ignorar las correcciones - es decir, el nivel de corrección es demasiado bajo incluso para una gata de pelo corto de peso normal. El collar está ajustado como se debe, a la altura adecuada siguiendo el instructivo pero parece no tener mucho efecto. Voy a probarlo unas semanas más y si no, iniciaré el proceso de devolución