VAULTEK Mx Series High-Capacity Smart Gun Safe with Multi-Gun Storage Available in Biometric + Wifi with Automatic Opening Door (Biometric + Wifi)

Finally upgraded my old safe. I’m very happy with this Vaultek safe and would recommend it to anyone. The safe has so many advanced features. It has WiFi connectivity to give you updates if the safe has been opened or tampered with. The rigid metal construction feels like it will last. Came with a set of keys so if you wanted to l, you could use the safe without the advanced features.

Okay I don’t usually do these but I have to come on here and explain how happy I am with this purchase for how much they cost the might be a little scary at first but I won’t pick a different safe after getting my vaulttek safe they are stunning the hold a lot!! They open with the quick button and or finger print and code I am so happy I pulled the pin and ordered it 10/10 recommend!!

While this looks like a great product, for the price point, there are some pretty significant flaws that are hard to overlook and would make me think twice about purchasing this product if I would have known. I’ll list each separately: 1. The phone app setup is challenging at best to use and wrong at worst. 2. The app doesn’t recognize the 9 or the 0 key on your phone keypad, so therefore you cannot create a password using either of those numbers. 3. You cannot configure the critical alerts you get with any granularity. They are on or off, with only a few exceptions. 4. The safe must have constant power from a plugged in source. If not, you will get a push notification/email EVERY FIVE MINUTES until it is connected back to power. The only way to silence this, since you cannot change the frequency of the alerts (see #3), is to turn off alerts altogether. Even if you were in a power outage that means that another critical alert will be buried in the loss of power alerts. The positives: - The fingerprint reader works pretty well. - The spring open door is great. - The two screws to attach it are hefty. - The interior is pretty nice. Would I buy it again, probably not. I really wish there was a non-smart/wifi version of this safe with biometric access. The experience of dealing with a horrible ‘smart’ device is a steep price to pay for biometric access and frankly, just not worth it. I’m pretty sure I could vibe code a better phone app for this thing.

Purchased a ViSN MX (wifi capable) unit Poor customer service. Trying to set up my account with the product and could not get a verification code via text to do so. Left several voice mails at the listed phone number but never received a call back to sort out the problem. Received a couple of emails be none of them provided a solution. Finally, frustrated, returned the item and received a full refund.

Of all the things to mess up… I never would have guessed the power port placement would be a dealbreaker. Where would you logically expect it? The back? Maybe the rear side? Even a hole through the safe like full-sized models? Nope. It’s placed on the right side, toward the front—the absolute worst spot. There’s no clean way to hide the cable, and if you have pets that chew cords like I do, this is incredibly frustrating. It feels like they went out of their way to reinvent the wheel—only worse. All they had to do was follow the universal design rule for powered devices: put the power in the back. Even a simple internal channel could’ve routed the cord forward if necessary. Instead, it’s a trip hazard and a chew toy for pets. To make things worse, the back of the safe has two 1/4" holes with no plugs, presumably for the tiny fraction of people who might bolt it down through the back. Meanwhile, the bottom has bolt holes too—at least those come with a cover. But seriously, why design obvious weak points into the body of a security safe? Now let’s talk about the subscription model. Charging $5/month just to manage multiple safes from one account? That’s a blatant cash grab. Why penalize your most loyal customers—the ones who’d actually buy more than one safe? These safes are already overpriced, and the subscription just adds insult to injury. Vaultek, you had a solid product here, but between baffling design decisions and greedy upsells, I honestly regret the purchase.