Two hours, many calibrationa, 1 minutes later: "The tank is empty or removed" error message that doesn't go away. Frustrating. Help?

Please follow the steps below to calibrate your fountain step by step: 1. Place the base separately on a hard, flat surface. 2. Enter the DEVICE SETTING and Tap the "Calibration." 3. First Step: Confirm and Calibrate the base first. (Do NOT place the water tank or anything on the base.) 4. Assemble the tank without adding water and install the filter(pump, water pipe, water tray, filter lid, and spout). 5. Second Step: Place the water tank on the base and confirm the calibration. (Do NOT add water and install the filter.) Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Is this cat water fountain suitable for dogs?

Hi friend, Thank you for your question. This cat fountain is not recommended for dogs, only recommended for cats. Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Will this send a push notification to my phone when the water level is low?

YES. You will receive a low water alert from the APP, but you need to turn on the notification permission for the PETLIBRO APP on your phone first. Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Desertcart Logo

Deliver to USA

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.