Can you turn off just the heater if you don't need hot water?

Yes you can. There are two bottons on the back to shut off the hot or the cold. The third button will shut off the LED night light.

What does it mean when it stops cooling and heating water?

My units thermostat failed and caused the water tank to freeze solid preventing water to flow. This is a known problem with this model. The company was good about providing a replacement even though the warranty had expired. Unplug the unit for 72 hours allowing the tank to thaw out then plug the unit back in and give it a try. If it's a freezing problem it may return in a few days. It cannot be repaired by the consumer.

Does the pump cone with product? Can you use any 5 gallon water bottle or do you neef special bottle and where do you order

The pump is part of the unit. You can use almost any 3 or 5 gal bottle, The sleeve that fits over the bottle is tapered to accept most bottles in the 53 mm to 60 mm caps. Wallmart, amazon and others sell the bottles.

Does the hot water come in contact with any plastic parts, such as the heating elements, the reservoir and the spout?

It doesn't really have contact with any plastic...It comes out straight and hot...But it will not heat up or Melt any other plastic around it. (Works Great)

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💧 Elevate your hydration game with style, safety, and smart tech!

SAFE SMART - UL listed with a child safety lock on hot water and a built-in night light plus empty bottle indicator for peace of mind.
CUSTOMIZE YOUR SIP - Choose from hot, cold, or crisp cool water with 3 heat settings tailored to your mood and moment.
HYGIENE MEETS INNOVATION - BioGuard antimicrobial coating on high-touch areas keeps your water pure and bacteria-free.
EFFORTLESS BOTTOM LOADING - No more heavy lifting or spills—load 3-5 gallon bottles with ease and keep hydration hassle-free.
SLEEK STAINLESS STEEL STYLE - Modern, durable design that elevates any kitchen or office space with a professional edge.

The Avalon Bottom Loading Water Cooler combines sleek stainless steel construction with advanced features like 3 temperature settings, BioGuard antimicrobial coating, and a spill-free bottom loading system. UL listed and equipped with child safety locks, it’s designed for modern homes and offices seeking convenience, hygiene, and style in one compact unit.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Imran F.

Very reliable shop with genuine products. Will definitely buy again!

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The MOLLE sheath is of exceptional quality. Very happy with my purchase.

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Brand Name	Avalon
Select	A4BLWTRCLR
Is Discontinued By Manufacturer	No
Capacity	5 Gallons
Installation Type	Under Sink
Part Number	A4BLWTRCLR
Special Features	UL Approved
Color	Stainless Steel & Black
Access Location	Bottom
Wattage	4E+2
Material	Stainless Steel
Included Components	Use and Care Guide for Avalon A4 Bottom Loading Water Cooler
Batteries Included	No
Batteries Required?	No
Item Dimensions L x W x H	30.5 x 33 x 104.1 cm
Item Weight	16.8 Kilograms

Avalon Bottom Loading Water Cooler Water Dispenser with BioGuard - 3 Temperature Settings - Hot and Cold & Indoor Water Durable Stainless Steel Construction with Antimicrobial Coating - UL Listed

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