TEC Patio FR Grill Grate Cleaning Tool (PFRRAKE)

First, let me say that TEC Grills are the best of the best. The employees there are dedicated and customer service oriented, and I absolutely love their high quality grills and accessories.I bought this grate cleaning rake, which as advertised, would clean the grill grates without touching the infrared glass plate the grates sit on. Unfortunately the grate cleaning "teeth" are a bit too long and contact the glass plate and don't effectively clean the top of the grate.This tool is not changing my opinion of TEC whatsoever, and TEC still remains the best grill company around.

Good quality and cleans the grate fast!

Dissatisfied. The Grate cleaning teeth did not line up with our channels. So disappointed.

It does not match up with the TEC grate on my grill rendering it useless to clean the grooves.

I bought my G2000 because it had a Lifetime Parts replacement warranty, and for years didn't have any issues. About 5 years ago TEC changed their Warranty on their new Grills to 10 yrs because they were losing money on parts. But they still honored the Lifetime on the previous grills. Last year the stopped honoring their Warranties. Stating that it was a mistake by someone who used to work their, but I have my Original Manual that Clearly states All Parts Replacement for Life. There are no restrictions in the manual stating Manufacturing Defects. Not TEC is stating that they only cover Manufacturing detects for Life. I asked multiple times before I bout my grill if the Glass Plates were covered and I was told Multiple times that everything is covered for Life. This is down Right FRAUD.