Boriwat Neck and Shoulder Massager with Heat, Shiatsu Massage Pillow, 3D Deep Kneading for Neck, Back, Shoulder, Legs, Foot, Stress Relief, at Home, Office, Car, Gift for Mom & Dad

tldr: Adjustability consists of moving it around. It's got two sets of "fingers"; each moves in a circle. Changing the adjustable setting makes it run faster or slower, and the mode setting adds pauses of varying length in the kneading cycle. The heat is minimal, but helpful. Depth of the kneading is not adjustable, other than leaning on it less or more. It does work for what we need. more infos: Bought one for my mom and myself to share, and after using it for a bit myself, I had one piece of advise for mom: do NOT lean hard until you figure out how it works! It is *intense*. Not sure why the pictures show people lying down on it. If you lie down on it, it will be way too intense, IMO, and will wear out quickly. If you place it against the chair, and lean on it according to how deeply you'd like it to work, then it works very well. I move it up and down as needed, flipping it so the massage fingers are on the lower end to address low back issues, and it works very well, so far. It takes between 10 and 15 minutes, moving it every 2-3 minutes, to treat my whole back, and a couple more if i want to spend the time on my neck area. I haven't used it on anything other than the spinal area of my back (center only) and neck, so I'm not sure how well it would work on any other areas. We have an outlet within 5 feet of the recliner where we use it, so the cord length is not a problem for us, but keep that in mind, if it concerns you.

Omg! Finally! I sit at my desk all day with that headache the generates from the base of my neck. I’ve bought dozens of things hoping it will alleviate the pain and nothing works, or it requires me to lie still on my back and do absolutely nothing for 30 minutes. That’s not possible for me. This helps so much! I could feel immediate popping in the base of my neck and the muscles relaxing !

I thought it had broke, because it wasn’t turning back on after a period of use. It seems like it needed to cool down and is working well now.

Great little massager. Originally had ordered the kind that had arm slings and I found that to be cumbersome even after having read all the reviews. The power buttons were on the arm sling so you had to stop and adjust yourself to get the massage you wanted. No good for me. Ordered this one and immediately sat in a recliner with this one resting up around my neck and it worked. Last night I laid down and placed it under my back. I had to try a couple of positions but found some that really kneaded my tight muscles really well. This works for me. Happy with the purchase.

Update The company contacted me and offered me a full refund. I have to give four four stars for that.