Longer New Upgrade RAY5 20W Laser Engraver,20000mW Output,32-bit Motherboard, 130W CNC Laser Cutter,App Offline Control, DIY Engraver Tool for Metal/Glass/Wood,Engraving Speed to 24,000 mm/min

Longer Laser has a great product. It comes easy to assemble with strong parts. I purchased my first one two years ago... then another one about a year ago and my third one two months ago. Each one is slightly better than the last one. for example the clips that hold the belts are now much easier to tighten and are easier to reach. I have used the 20 watt laser on glass, slate, tile, wood, plastic, acrylic, leather, and powder coated metal. twice i have had a support issue... my first machine was missing a clip... they sent it right a way with a few spares. My last machine had a issue with the USB port and they responded within an hour and gave suggestions... they then determined the issue and a new part is on the way. I cant be more happier with my decision to go with Longer Laser.

I just want to mention that I had some problems connecting Ray5 to Lightburn on WiFi (while USB connection worked fine) and reached out to customer support. Initially, I was pointed to some online resources that didn't help to fix the problem I had - Lightburn would not connect to Ray2 20W due to port 23 being disable in the firmware (found out later on, while next level support was engaged). It took some time to get to the next level support, which is very knowledgeable and gave me the solution. They sent me the .bin file and was able to re-enable port 23 (telnet) by updating the firmware they sent me. It is just the hassle that you have to explain first level support and they would not understand the problem at all. I will give it 5 starts, because at the end it fixed the problem.

This works fine. The learning curve is not that steep. It is fun to play with. It was easy to put together.

The product looks good and seems to work well.

Terrible. Difficult set-up, especially if you want to add the camera. Then to trying to return it was an absolute joke. The company is located overseas, so it's difficult to contact them and communicate your issues on e you eventually do.

Took a while to get it going but I work good. Only downside is customer support was horrible, never was able to talk to anyone and never received email replies.

It is a good laser, please i need this part, (Image). The thread broke while I was putting it on. . where i can find parts for this product. This is the third (2 of 10 W. and this) laser brand I've bought, and I like this one much better because it has travel sensors, plus the official service is excellent

Buena calidad. Soy nuevo en esto y logré hacerla funcionar sin problemas. El hecho de tener WiFi es realmente muy cómodo y el soft que proveen parece aceptable. Ahora es cuestión de seguir aprendiendo. Muy conforme con el equipo.