Yale Approach Smart Wi-Fi Deadbolt Retrofit Smart Lock, Unlimited Virtual Keys, App Remote Control, Keyless Entry - Silver

I bought this just to have the option to not carry a key and to be able to unlock the door before I walk up to it with my arms full. Did not buy the key pad. It was easy to install, initially set up right away and worked, but I noticed that the calibration was off. If I unlocked the door with a key, the Yale would still show the door as locked. This was due to the lock not turning as far when using the key vs turning the knob inside. I tried to recalibrate it and only turning the inside knob just enough to pull the bolt back but the Yale lock freaked out. It made noise, flashed, and would not operate. I thought it had failed. The app linked me to email the Yale customer service with a video of what the issue was and photo of the adaptor I used. Based on some bad reviews, I figured I would have to wait a long time or not get a usable response. I was wrong, received a response right away with a recommendation to use the blue adaptor instead of the yellow adaptor I was using for my Schalge deadbolt. I swapped the adaptor, calibrated it, and it worked. It also does not have the original calibration issue. I have been using it for almost a month and the only minor issue is with the app. Sometimes the lock will not operate in the app unless I select Home and then the lock even though that's where I was to begin with. I had read a lot of bad reviews about this and almost did not buy it but it's exactly what I wanted. It's a basic way to operate the door lock with an app, so I gave it a try. I noticed one bad review with a video where the reviewer apparently did not know how to assemble a door lock. This Yale lock goes on the inside of the door and replaces just the lever/knob. You keep the outside and the bolt of the old lock.

Love this lock, simple, pretty easy to set up. I ran into some issues during set up, but after some tinkering I figured it out. I think the instructions could be just a little better but I was able to figure it out. Connection can be a little laggy sometimes, but nothing a little patience can’t fix. I love that you can’t tell that it’s a smart lock from the outside too. Great option for a smart lock and fairly priced. You can also hook it up to your smart home system which is really awesome!

If you hate digging around for keys, you need this. I hate keys. They are a pain to carry in your hand or dig out of the bottom of your bag. Cars have made it possible to get around this for a while, so I'm glad my home finally has this option as well. I really like that from the outside this still looks like any ordinary lock. Nobody even has a reason to think that it could be accessed through my network. It was so easy to install. I've been using it for a while now and haven't had any issues. It hasn't ever dropped from my network and it hasn't ever failed to unlock as I approach my door. It's really nice to tell she's to lock the door from the second floor instead of going down the stairs to check. One time the door wasn't quite closed all the way and couldn't lock. The feedback it gave was perfect. There was no question whether or not my home was secured. There is a hidden bonus to this too. I used to be prone to forgetting my phone at home. Since I now lock the door through the app, I realize as soon as I'm leaving whether I have my phone or not. Can't leave without it now unless it's on purpose and I use the physical key.

Set up was very frustrating at first, but once I got it to work it's been nice to have so far. The app is very glitchy, but usable. It's great for letting in the dog walker, or having my door unlocked when I'm carrying in my groceries.

Absolutely love it! Huge time saver, and great for kids who often forget their keys. Easy to install, too. It maybe took be 10 minutes.

Be careful when ordering outside of the US. Initial setup requires a US phone number and location to activate. The bridge doesn't work because it's based on geographical location. It is a nice door lock once you get pass the initial setup and being ok with half the features if you're not located in the US. I'd go with Eufy smart lock (previously owed) personally if I had to purchase another smart lock.

I was scouring the internet for a smart lock that both didn't use a keypad/fingerprint and still let me use the same keys. This was exactly the answer! They were easy to install, easy to setup, integrated smoothly into my Google assistant, AND they look sharp! My only gripe is with the WiFi bridge that comes with it. In order to work in further than Bluetooth range, the lock needs to connect to this bridge; which act as a middleman to connect it to the WiFi. This would normally be fine, my main issue is that the bridge only works for one lock... So, if you have multiple then toy needs bridges for each one OR I think you can buy an upgraded bridge that can handle multiple devices. However, that step just seems like overkill to me. This single complaint is not enough to get me to return it; or even to stop me from buying another. Just something to take into account because you could run out of outlets fast!

Yale was one of the worst customer service experiences I’ve had, and this situation exposed a major flaw in how they handle used/open-box smart locks. I purchased this lock as an Amazon open-box/used item that was **sold and shipped by Amazon**. When it arrived, it looked basically like new. I installed it, but when I tried to register it, I got a message saying the lock had already been registered to a previous owner. At that point, I assumed the prior owner simply forgot to factory reset it. I had proof of purchase, the receipt, the box, serial numbers, and the lock in my possession, so I figured Yale support could verify everything and reset it so I could register it. They refused. Yale support told me the previous owner had to release the lock first, and that it could take up to 30 days. They also said that if the previous owner never responds, there may be no path to using the lock at all. In other words, I could be left with a completely unusable device, even with valid proof of purchase from Amazon. I asked to be escalated to a supervisor. They said someone would call me back, but after 2 hours with no call, I contacted Amazon support. Amazon (to their credit) got the right person involved and actually called Yale directly. Yale gave Amazon the same answer they gave me. That is a complete failure on Yale’s side. Amazon handled it professionally, refunded the lock, made up the difference between what i paid and the price of a new lock, and I ended up buying a brand-new unit instead. **Buyer beware:** do not buy this lock used/open-box unless you are prepared to risk getting stuck with an already-registered device that Yale may refuse to unlock, even with proof of purchase. And to Yale: this is not a real-world customer service process. Calling this a “security issue” does not excuse a broken support policy. I had the physical lock, the box, matching serial numbers, and a paid receipt from one of the largest retailers in the world. Common sense should have prevailed.

No sirve en México, USA o Canadá. Bonito pisa papeles

No es compatible en México

ESTE ARTICULO NO PUEDE USARSE EN MEXICO, LA MARCA YALE NO SABE NI ENTIENDE PORQUE SE VENDE EN MEXICO. DOS DIAS DESPERDICIADOS EN INTENTAR HACER LA INSTALACION. POR INCREIBLE QUE PAREZCA ES UN ERROR, YALE QUITO AUGUST DE MEXICO, ARBITRARIAMENTE Y NO LO SUSTITUYO CON NADA SIMILAR, TODO LO DEMAS ES CARO. DE ESOS PROCESOS RETROGRADAS.