Moen TS3302BL U by Moen Shower Smart Home Connected Bathroom Controller, 2-Outlet Digital Wall Mounted, Matte Black

Have been using this shower system for about a year now. It's great it auto turns off on loss of power, auto temp adjustments are a live saver, really nice clean display too easy to read from a distance. Only downside for me is the company is strictly America's only - their app is country locked which makes support impossible and there's no timezone that matches where I am.

The setup for this was one of the most painful I've encountered. I created an account then it refused to accept my password, told me I hadn't created the account, refused the password again, refused to let me create another account. After just trying repeatedly for about half an hour I finally got it to work and connect to the controller. Since then I've had no issues. I open the app on my phone and press the preset button and away it goes. It does a great job of temperature control, I don't even notice any changes anymore whereas before it was constant adjustment of hot and cold as the dishwasher, washing machine and toilets went on and off. It looks good, was a bit bright at first and wife complained so I lowered the brightness in the settings. Installation was pretty straightforward. The only part I really had trouble with were the mounting screws for the controller holder. They were too short to reach through to the other side (one layer of marble, one of concrete and one of drywall) as they recommend and longer screws are not an option as these are already incredibly rare to have heads that small and be as long as they are. Eventually I used 3/8" plastic wall anchors in the marble and screwed into those and that worked great for a rock solid mounting. The inlets/outlets connected to Sharkbite 1/2" connectors without any adapter requirements making the plumbing process easy enough. I did install an access panel and shutoff valves but even then be warned that when taking the line filters out there will be water going everywhere, stuff a towel underneath before you start or your wall is going to fill up with water. I didn't have any WiFi issues as others have mentioned but I also have a high end gaming router with eight antennas positioned directly below the bathroom. They don't mention it but when the AC power goes out it will run off the battery but the WiFi will be disabled. When it can't connect to the WiFi it will reset every couple of minutes trying to connect (and not connecting of course because they turn off the WiFi). I did call Moen and tell them about this and they agreed it was a bug so hopefully will be fixed in the future. Not a showstopper because you just have to wait for it to reset and then start the shower, and it won't reset while the shower is running. I combined the upgrade with a Moen Verso multi-head and Moen body sprayers (where the hot and cold faucets used to be) and showering now is just pure heaven. My only regret was not doing this sooner. Total cost for everything needed to complete the project was about $1600 and IMHO well worth it.

OK. The unit is great. Hot waters get delivered almost instantly and it maintains temperature at great precision (+/- 2 deg from my experience) even with someone using water in the house. Screen is responsive. Easy to mount. Now the most frustrating thing is the initial setup. I almost return this unit because of how difficult it is to pair with my phone using U by Moen app. I do not know if Moen hired fresh grad for writing the FW. It is terrible. You would think in this age, it should be seamless. No, it is not. Moen, please hire some capable FW engineers to work on the app. Please beg you.....

When I originally purchased shower set it was amazing. Voice activated shower with custom presets! Then the power went out for the first time. Required a hard reset. Had to dig back into the wall to access the power supply. Not a huge deal if you have a water trap like I did. Then the voice activation became finicky. "Alexa turn on preset *name*" stopped working. Had to use "START preset *name*". Not the end of the world. Just weird. THEN the voice activations would acknowledge but the shower wouldn't turn on. The valves just wouldn't turn over the full way. If you turned it off and on multiple times EVENTUALLY you would get a normal stream of water. Now, the app kicked me out after God knows how many months. No big deal. Try to log in. Account info invalid. Password reset. No email on file. Log in to the Moen website using the same info. Everything checks out. Manually start the shower, all the presets work including the names. I submit my report to customer service. Day passes with no response. No big deal. Next morning account is working again. Shower still has to be fought with but that's been life for months now. Day passes normally. Come home from work. Account kicked out of again. Submit another email. Days pass. Account still not working. Still no response from Moen. TLDR: for the price you pay it definitely isn't worth it. Even if you can install it yourself. It's a shame because it use to be a highlight of my household.

If you haven’t tried this, you don’t know what you were missing, this is by far the best valve system and shower you can ever have, for the quality, price and support !