Didn't receive this, says it was delivered. Never got

Contact the seller I am sure they can help or contact Amazon customer service

How do I order Replacement parts?

Hi there, not sure how to order parts, my 3 units have been working perfectly. Maybe contact the seller. I hope you find your answer, my friend.

Is there a way I can order some extra parts, or do I have to order the entire shelf again?

Dear Customer, Thank you very much for your question. Yes, you can contact our after-sales service and we will provide you with a solution. LANTEFUL-Team

Why does this claim to be metal when you can clearly see from the video that it is plastic??

Dear Customer, Thank you very much for your question. As you can see in the video, our 10 Tiers Tall Shoe Rack 20-25 Pairs Shoe and Boots Organizer Storage are made of metal rods and plastic connectors. LANTEFUL-Team

Brand	LANTEFUL
Model Number	FLD-XJ-001
Color	Black
Product Dimensions	25.4 x 43.18 x 172.72 cm; 1.36 kg
Maximum Weight Capacity	55 Pounds
Material	Iron, Metal, Metal Plastic, Plastic
Special Features	Durable, Rust Proof, Space Saving, Stackable, Waterproof
Item Weight	1.36 Kilograms

10 Tiers Tall Shoe Rack 20-25 Pairs Boots Organizer Storage Sturdy Narrow Shoe Shelf for Entryway, Closets with Hooks, Black

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