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✨ Elevate your hair game with the future of clean—moisture meets scalp wellness! 💧
Hairstory New Wash Rich Refill is a 20 oz detergent-free cleansing cream designed as a shampoo and conditioner alternative for thick, coarse, and curly hair. It deeply moisturizes while promoting scalp health by removing buildup without stripping natural oils. Formulated with gentle, sulfate-free essential oils, it simplifies hair care routines and enhances natural texture, leaving hair softer, shinier, and healthier.







| ASIN | B0CHV5XKP4 |
| ASIN | B0CHV5XKP4 |
| Age Range Description | Adult |
| Best Sellers Rank | #26,954 in Beauty & Personal Care ( See Top 100 in Beauty & Personal Care ) #795 in Hair Shampoo |
| Brand Name | Hairstory |
| Customer Reviews | 4.2 4.2 out of 5 stars (553) |
| Hair Type | Curly |
| Item Dimensions | 6 x 3 x 8 inches |
| Item Form | Cream |
| Item Weight | 1.2 Pounds |
| Liquid Volume | 20 Fluid Ounces |
| Manufacturer | Hairstory |
| Manufacturer | Hairstory |
| Material Type Free | Detergent-Free, Paraben-Free, Silicone-Free, Sulfate-Free, SLS-Free, Phthalate-Free, Synthetic Fragrance-Free |
| Number of Items | 1 |
| Other Special Features of the Product | Unscented |
| Product Benefits | Moisturizing, Hydrating, Nourishing, Cleansing, Conditioning, Nourishing, Volumizing, Texture enhancing, Balancing, Eliminates frizz, Promotes healthy hair & scalp, Color protection, Color longevity, Single step routine |
| Product Dimensions | 6 x 3 x 8 inches; 1.2 Pounds |
| Recommended Uses For Product | Cleansing and conditioning dry hair, detangling, and moisturizing |
| Scent Name | Fragrance |
| Suitable Hair Color | All Hair Colors |
| UPC | 850065187150 850013498352 |
| UPC | 850065187150 850013498352 |
| Unit Count | 20.0 Fluid Ounces |
A**R
Great conditioner for hair damaged by bleaching
This product is amazing for hair damaged by bleach. I had my hair highlighted by a different cheaper stylist and she fried my hair. Obviously, I not going back to her, Hairstory saved my hair, It added moisture and smoothed out my damage hair. I now have to use it as a conditioner after shampooing. If your hair is not damaged, I do not recommend using it.
S**L
This made a difference for me
I was suddenly shocked to find my hair, that I usually enjoy, was dull and lifeless. My hair gal was at a loss also. I was going through some very stressful times about then and she suggested it could be that. I then saw an ad for this NEW WASH and thought it might help. That was about 4 months ago, and my hair has steadily returned to 'my hair' only better. I do alter the instructions a little...... I add a little volume shampoo to the crown of my head before adding the New Wash. Then after massaging it all in while thick, I then add more water and finish massaging it into all areas. After rinsing I follow it up with some Aveda Pure Abundance creme conditioner. That is the perfect routine for me. Most of us don't adore fresh clean hair because it’s just sort of dry and fluffy. This New Wash almost skips that stage and by day 2 my hair has body, shine, and texture, separating enough to show the layers. It has slightly helped a recent onset of psoriasis for which I am grateful. New Wash is expensive. probably could work great using less. But for now, I am thrilled that I love my hair again and my hairdresser is amazed too. We went from scared to lighten it due to its poor health and fragile condition to being back to my best blonde self and happy again.
I**N
We must be crazy.
My wife discovered this insanely expensive hair product but I have to say, we no longer use anything else. It is surprisingly good at keeping your hair clean and healthy. No need for conditioner. As I noted, my only complaint is that our kids inheritance is shrinking fast.
A**E
Great for curls, bad for my wallet
I went to a curl specialist and she recommended this product. First thing to know: there is absolutely zero foam. It even says that right on the bottle, but I didn’t realize foam had become a problem in the world-honestly, I can’t keep up with all the new rules. That being said, I actually like that it’s a shampoo and conditioner in one. I have very curly hair, and this really does leave it soft, moisturized, and manageable. The downside is the price. Since it doesn’t foam up, you need to use more product than a traditional shampoo, and it’s definitely on the expensive side. I love how it works, but I’m not sure if my wallet will let me keep it in my routine long-term.
A**.
Amazing product!!
Game changer! I have been looking for the perfect cleansing conditioner for my thick naturally curly hair that I straighten for years! This product does all that it claims to do. It does take a long time to rinse out fully but my hair is so soft and shiny, so that extra time spent rinsing is well worth it!
K**S
Product Great - Pump Lousy. 1 Star Rating is for pump
I love Hairstory the product. Leaves my curly hair amazingly soft. I've been using this product for more than a year now and noticed that I have less hair loss when shampooong. My issue is with this size and specifically the pump, which is a waste of money as it's hard to refill and water easily enter the pump. I went back to buying the 32 ounce refill size.
L**P
Love Hairstory
I’ve tried so many products and have always been disappointed in one way or another. However, Hairstory is the real deal. My hair looks healthy without being weighed down and while the cost is a little high it works. So for me, that’s a win.
J**H
Never thought I could use a 2 in 1- packaging and dispenser bottle FAIL
I have long very fine naturally blonde hair that I dye A1 (dark blue-black). My hair tends to get dry even though I don't use heat. My hair doesn't accept permanent or semi permanent dyes of any type, a single shampooing drains all the blue tinge out and significantly loses the black. I have tried every color safe, color protective shampoo and conditioner system, and finally accepted this is the way it is and I try to only use shampoo 1-2 x a week max. I selected this product in the Rich formula. PROS: It does make my hair healthier and adds moisture. It's nice to have one step and not have to let it sit CONS: It smells ABSOLUTELY TERRIBLE to me - chemical/harsh hair dye/acidic, it does speed up the greasy hair effect for me (second day vs 4th or 5th day), it's very expensive, the pouches are annoying and a waste of plastic, it does tend to make you break out along scalp line/behind ears I ended up getting the subscription after a few months of use even though I haven't gone through a whole pouch yet, I wanted the lower price and the refillable jar, I just wish they had a more eco-friendly way of getting it to you. I have to use a lot at a time for coverage (long hair, fine hair, and water pH/softness issues) but it lasts a while considering, even if I use it more than 2x a week. My best method for getting (almost) every drop out is at the end to put it upside down against the side of the shower and running a squeegee (or you can use your hand) and flattening it towards the spout. If it works for you, I hope you like the smell, thankfully I don't care too much since I work around smelly animals 14+ hours a day and have very limited social life even pre-COVID. It definitely still makes my hair color run down the drain but it's tied for "best" compared to everything else I've tried. UPDATE - don't bother with the stainless steel dispenser bottle, I'm on my second and they are pointless, the product is too thick and the bottle opening and tube are too small. I get a speck of the product out after one pump and then can pump til the cows come home and will never get any more (and yes I know how to make it so there's a vacuum). It's a total flaw, they've sent me multiple pumps, the first time after the tube had disconnected from the pump and I had a full bottle that I couldn't get any thing out of even after sacrificing a drinking straw to try and scoop some out. This is so frustrating and such a waste of time. I'll be using the big tin only which should come with it for the price you have to pay. I had to store the bottle upside down open and then swing it around and shake it violently every shower to get a little bit out. Once it got down some I had to water it down to get the rest (and there was enough for 1.5 months trapped in there).
J**S
Great product, works great. It makes my Pretty look so beautiful. Thank you
J**7
This product was as expected, also as it comes in a big packet its cost efective, and lasts and lasts.
N**A
Ich habe sehr empfindliche Kopfhaut und meine Haare werden hormonell bedingt immer dünner. Heute habe ich zum ersten Mal New Wash (Rich) benutzt und es fühlt sich toll an. Ich habe das Gefühl, dass die Kopfhaut regelrecht aufatmet. Ich habe weiches Haar, ohne eine Spülung benutzt zu haben. Ich werde New Wash weiter benutzen und hoffe, dass meine Haare (Haarausfall) sich wieder erholen und nachwachsen. Die Verpackung verspricht das jedenfalls. Etwas ungewohnt ist es, dass das Mittel nicht schäumt. Aber gereinigt fühlen sich Haar und Kopfhaut trotzdem an. Bis jetzt 5 Sterne.
A**A
I absolutely LOVE this for my hair. This is the first time in my life I can let my hair dry naturally and it looks fantastic! I purchased this months ago and still have more then half left. Really brings out my curl and NO FRIZZ! So happy thank you!!
H**E
Game changer - after trying EVERY conditioner and serum out there this is the absolute best. My coarse dry hair is transformed and much more manageable. And you only need this one product.
Trustpilot
2 days ago
3 weeks ago