From the Back Cover
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The management information and statistical tools you need to
successfully implement Six Sigma
Six Sigma has helped organizations of all types and sizes
improve the quality of processes and products while
simultaneously increasing customer satisfaction and saving
billions of dollars. The Six Sigma Handbook covers the management
systems and statistical tools that are the foundation for this
revolutionary new approach to management.
Thomas Pyzdek offers expert, proven advice on using Six Sigma to
retain customers and enhance bottom line performance while
cutting costs dramatically. He explains exactly how to make Six
Sigma work, including organizing for Six Sigma, the various
levels of technical proficiency required, criteria for selecting
personnel for training, using customer requirements to drive
strategy and operations, successful project management, and much
more.
For the manager or quality professional charged with
implementing or supporting Six Sigma--no matter the
industry--this timely guide will help any organization achieve
the goal of becoming a truly world-class operation. Topics
include:
* How to organize for Six Sigma
* How to use DMAIC to dramatically improve existing products and
processes
* How to use Design for Six Sigma (DFSS) and Lean to create new,
world-class products and processes
* Complete coverage of all major problem-solving and statistical
tools and techniques, from basic to advanced tools such as DOE
and logistic regression
* How to use MINITABTM and Microsoft Excel® to perform
statistical analyses
* How to avoid common traps and pitfalls during implementation
The Six Sigma management system is helping numerous companies
improve the quality of their products and processes. The Six
Sigma Handbook is the comprehensive reference guide you need to
successfully implement Six Sigma. It describes the statistical
tools and problem-solving techniques that comprise Six Sigma,
explaining how to use them effectively throughout your
organization. Author/consultant Thomas Pyzdek offers the expert
guidance and direction you need to implement the Six Sigma
promise in your company--and avoid the traps and pitfalls
commonly encountered in the process.
You'll get a complete overview of the management and
organization of Six Sigma and the philosophy that underlies it.
Pyzdek uses clear, detailed examples throughout to demonstrate
exactly how to make this program work for you. You'll see how
best to prepare management for the idea of using proven
scientific methods to run a business and how to build the
groundwork for their roles.
This book presents vital information on selecting the right
personnel to train, the various levels of technical proficiency
required, building the best teams, and fostering effective
leadership. Directing you on how to handle successful project
management from start to finish, Pyzdek also:
* Explains how to make your organization customer-focused--a
vital requirement for implementing Six Sigma
* Identifies where specific techniques can--and cannot--be
applied in the process
* Includes inspiring and instructive case studies about the
success of Six Sigma at Motorola, General Electric, and other
companies that have reaped the rewards
Plus, you'll learn when and how to use the more advanced Six
Sigma topics--everything from design of experiments (DOE) and
response surface methods (RSM) to chi-square contingency tables
and analysis of categorical data--that you may take advantage of
when your new system is in place.
If you're ready to transform your company...realize significant
gains in quality, productivity, and sales...and take the
necessary steps to ensure that your company will flourish in the
new world economy, The Six Sigma Handbook is the guidebook you
need to reach your goals.
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About the Author
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Thomas Pyzdek is a quality consultant, entrepreneur,
author, educator, software developer, and speaker. He writes a
regular column for Quality Digest and is a Fellow of the American
Society for Quality (ASQ). He conducts seminars on Six Sigma for
the American Society for Quality, and has received that
organizations "Edwards" award. His clients and employers cover a
wide range of industries including Ford, GM, McDonald's, Avon,
Hughes Aircraft Company Missile Systems Group, and the Tucson
Medical Center.
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