Could I switch the top level straps to the bottom?

I do not believe that the stand would be functional with the straps reversed in order. The design is such that as designed the top straps are much stronger ( rated to hold over 100#) than the bottom solid vinyl sheet(rated to hold 21#). The top straps are also much longer. If you’d reverse then, the stand would not be very functional. If it worked at all, I’m sure you would not be happy with the result.

How can we order replacement parts? I can't assemble a rack because I lost the bag of parts that came with it in my move.

Hi! I am guessing contact the manufacturer.

How can we contact the manufacturer to request replacement parts? I can’t find a way to contact them anywhere

Amazon will contact them for you. The company is in China.

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SONGMICS Luggage Rack, Folding Suitcase Stand with Storage Shelf, for Guest Room, Hotel, Bedroom, Heavy-Duty, Holds up to 131 lb, Walnut Brown URLR007D01

Product ID: 541937302

Details

Brand
SONGMICS
Color
Walnut Brown
Item Weight
5.1 Pounds
Item dimensions L x W x H
26.4 x 18.5 x
Material
Bamboo

📐Foldable & wider design

📦Supports up to 131 lb total

🪵Natural bamboo frame

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$154.17

Duties & taxes included

In stock

Sold byAmazon USADelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🧳 Elevate your space and your guests’ experience with style and strength!

ROBUST BAMBOO BUILD - Heavy-duty bamboo frame with nylon straps supports up to 131 lb, blending strength with style.
SMART STORAGE SHELF - Lower shelf keeps shoes or essentials off the floor, with roll-up fabric for neat folding.
SPACIOUS FOLDABLE - Wider dimensions fit large suitcases (24”-28”) and fold flat for seamless storage.
QUICK SIMPLE ASSEMBLY - One-tool setup with included Allen key—no fumbling with complicated hardware.
EFFORTLESS PACKING COMFORT - Elevates suitcases to a perfect height, saving your back and boosting guest convenience.

The SONGMICS Folding Luggage Rack combines a sturdy bamboo frame and nylon straps to hold up to 131 lb, accommodating large suitcases with its wider 26.4” x 18.5” design. Its foldable X-shape and convenient lower shelf optimize guest room organization, while easy assembly ensures hassle-free setup. Finished in elegant walnut brown, it’s a perfect blend of durability and aesthetic for hotels, bedrooms, or guest rooms.

Specifications

ASIN	B0C1GNDVWH
Base Type	Leg
Best Sellers Rank	#18,322 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #5 in Luggage Racks
Brand Name	SONGMICS
Color	Walnut Brown
Customer Reviews	4.4 4.4 out of 5 stars (1,535)
Finish Type	walnut
Item Dimensions	26.4 x 18.5 x 20.1 inches
Item Shape	X-Shape
Item Weight	5.1 Pounds
Manufacturer	SONGMICS
Material	Bamboo
Model Number	URLR007D01
Number of Levels	1
Part Number	URLR007D01
Required Assembly	Yes
Riser Color	Walnut Brown
Special Features	Foldable
UPC	194343520797

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