Question 1

Has the problem with these replacement rolls been fixed?

Accepted Answer

Thank you for reaching out. We have heard you and fixed the issue. Starting today, we are shipping rolls with the original plastic caps and tube. Thank you for your patience while we investigated the matter. If you have any trouble with your roll at all, please reach out to us and we’ll be happy to send a replacement, free of charge.

Question 2

How long does a roll last?

Accepted Answer

I actually had an idea I will be trying as these are expensive. 1 roll is 21 pads so 2 rolls is 42 pads for 50 bucks. That is insane. So what I will do is buy a 150 count of 22"x23" puppy pads and then save the cardboard tube and plastic roller from the brilliant pad and then roll my own pads on the cardboard tube. All you gotta do is staple the pads together from the edges and then roll em on the cardboard tube. Then the plastic roller side you just don't throw away from the last roll and reuse it. Boom 150 pads, 33 bucks. A little time consuming but I mean if you make your own in 21 pad rolls it will take maybe 20-30 min to make a roll of your own for wayyyy cheaper.

Question 3

Where is the option to buy more than 2? The cost per roll of 2 is higher than the 9 packs previously offered.

Accepted Answer

Increase the number ordered.  I other words hit more than 1 in quantity box.

Question 4

What is the width of the roll?

Accepted Answer

Roll Specifications
Roll width: 56 cm (22 inches)

Roll length: 12 meters long (39.4 feet)

Number of pad equivalents: 21 large pads

ASIN	B07XKDMMTK
Age Range Description	Young
Best Sellers Rank	#42,612 in Pet Supplies ( See Top 100 in Pet Supplies ) #277 in Cat Apparel
Brand Name	BrilliantPad
Color	Clear
Customer Reviews	4.4 4.4 out of 5 stars (286)
Manufacturer	BrilliantPad
Manufacturer Part Number	NR2
Material Type	Paper
Model Number	ER2
Number of Layers	5
Package Size Name	2 Rolls
UPC	851136008008
Unit Count	2 Count

BrilliantPad Replacement Rolls for Self-Cleaning Dog Potty (2 Roll Pack)

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