Question 1

Is replacement glass available? What are the dimensions of the carafe?

Accepted Answer

Hi there!  For this model, we chose to have the glass secured to the rose gold medal. The reason for that is because our experience testing other designs was that the glass would slip out and break frequently if not secured. But this is a standard size, 34 ounces just for reference. By the way if yours broke or if you actually do need a replacement, please email  Bestqualitybrands@gmail.com and we will send you out a full replacement !  Hope that helped answer the question :-)

Question 2

Why do french press makers etch logos onto the carafe? Invariably they're unsightly and annoying, and I won't buy them.

Accepted Answer

Hi!  You know we debated that same question back-and-forth for a while.  On one hand it was important to brand the product but on the other hand people were saying it wasn’t necessary to put the logo there.  Anyway I do hear your point and we are working with the manufacturer to remove the logo going forward but we still have some in stock that we can’t do anything about it this point.  The logo etched into that carafe  so polarizing! Some people really love it and others like yourself really turned off by it so I guess the answer is just to not put it there at all. Anyway so if you wait a month or so it will be gone or if you want to reach out to me directly I can send you one personally that doesn’t have one on there :-)

Question 3

Is the entire thing dishwasher safe?

Accepted Answer

Hi!  Yes it is but I still try to hand wash this is much is possible just to preserve the rose gold color.   Note the glass is thicker than most out there in the market and it is safe for the dishwasher generally speaking.  But having said that, I would still try to mix it up with some handwashing here and there :-)

I had one customer contact me that they’ve been running it through their super hot dishwasher literally every day for the past year and they’ve had no problems.   And another did the same thing for two years and said the rose gold color is just a tad bit less shiny than before but still the mechanism works perfectly. Anyway up to you,  Hopefully that helps!

Question 4

Does the handle get hot on this product?

Accepted Answer

No the handle does not get hot

French Press and Tea Maker - 1000ml Coffee Maker Press - Premium Coffee Press with Rose Gold Finish - Thick Glass and Stainless Steel Coffee Brewer - French Press Coffee Maker for Tea, Latte, Expresso

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