Question 1

can you buy a replacement car or a replacement for  the wheels and axles?

Accepted Answer

We do not sell the car body separately. We do sell the wheels, hubcaps, axles and capnuts.

Various replacement parts and decals can now be ordered on line. Check our website at www.Step2.com and refer to the replacement part section located at the bottom of the website page and shop parts by category or look up your product(s) pertinent replacement part choices.

If the parts you need are not on website or you are UNSURE what EXACT MODEL parts you need based on your model or the age of the product, then we SUGGEST you PLEASE call in to speak to a customer representative FIRST BEFORE you place an order so you get the correct parts sent.

Replacement parts and decals can be ordered by calling our Consumer Service team at 1-800-347-8372, Monday - Friday. Please have your product close by during your call so that we may quickly assist you to answer your question, find a resolution and or provide product or part pricing and lead-time(s).

Please note depending on the age, style & model number of your product, we do not sell all parts, not all parts are available, some part design & colors may have been changed for substitutions. Some parts maybe discontinued, out of stock or quantities are limited.

Regards, Step2 Consumer Service

Question 2

Does this come with the different colored tracks?

Accepted Answer

The tracks are grey. 
(It is an awesome rollercoaster:)

Question 3

Can someone tell me whats in the third box ? Box 3of3 I was missing it

Accepted Answer

Thank you for contacting Step2. 
 
We are sorry and apologize about your issue.
 
You ordered and purchased from Amazon and not Step2.com.
 
You need to go back to Amazon about the missing box that they did not shipped to you. It is possible it is just delayed day or two and will be delivered. .

Regards, Step2 Consumer
Service

Question 4

Additional cart

Accepted Answer

Thank you for contacting Step2.

We apologize but we do not stock or sell the coaster cars separately.

Regards, Step2 Consumer Service

ASIN	B0BXMPKF5D
Best Sellers Rank	#96,472 in Toys & Games ( See Top 100 in Toys & Games ) #138 in Kids' Push Ride-Ons
Customer Reviews	4.4 4.4 out of 5 stars (89)
Item Weight	81.4 pounds
Item model number	4313KR
Manufacturer	Step2
Manufacturer recommended age	36 months - 5 years
Product Dimensions	186.75 x 30.5 x 40.75 inches
Release date	March 22, 2023

Step2 Extreme Thrill Coaster Kids Ride On Toy, Push Car, Indoor/Outdoor Roller Coaster & Playset, Made of Durable Plastic, Max Weight 75 lbs., for Toddlers 3+ Years Old

Description

Specifications

Common Questions