Da URBAN® Merlion Office Chair,High Back Mesh Ergonomic Home Office Desk Chair with 3 Years Warranty, Adjustable Armrests,Adjustable Lumbar Support,Tilt Lock Mechanism (Grey)

​I received the Da URBAN Merlion Office Chair yesterday, and honestly, when it comes to comfort, ergonomics, and build quality, it is absolutely spot on.​However, upon unboxing, I noticed a small tear on the base fabric, which likely happened during transit. I tried resolving it through Amazon, but because this specific blue variant was out of stock on Amazon at that time, they weren't able to process a replacement.​I then directly reached out to Da URBAN’s customer support over WhatsApp. It was so easy and smooth to connect with them. Their team was extremely polite and soft-spoken. Without asking unnecessary questions, they simply asked for photos of the damaged area and immediately arranged to replace the entire seat base assembly - even though it was just a small tear!​Their customer service is truly top-class. You can 100% rely on this brand without thinking twice. Highly recommended!

The chair is fine and good for daily usage.Excellent Customer Support from Da Urban!I had an issue with my Da Urban Merlion office chair, and the company handled it exceptionally well. Their customer support team was very responsive, professional, and helpful throughout the process. The entire communication through WhatsApp chat was seamless, making it easy to explain the issue and get a resolution without any hassle.The damaged part has now been replaced, and I really appreciate the company's prompt support and commitment to customer satisfaction.It's refreshing to see a company that genuinely listens to its customers and takes responsibility when an issue arises. Special appreciation to the support team for making the entire process smooth and stress-free.Highly recommended for their excellent after-sales service and customer-friendly support! I would definitely appreciate doing business with a company that stands behind its products. 👏

I have been using the Da URBAN Merlion Office Chair and overall, I am very satisfied with the product. The chair is comfortable, sturdy, and the ergonomic features like the adjustable lumbar support, armrests, and tilt mechanism make it suitable for long hours of work.After about a month of use, the chair started making a squeaking sound while tilting and with slight movement. I contacted Da URBAN customer support, and I was genuinely impressed with how promptly they responded. They shared a simple video showing how to lubricate the relevant rivets, and after following their instructions, the squeaking sound was completely resolved.Really appreciate the quick response and helpful after-sales support. The 3-year warranty and responsive customer service give additional confidence in the product.Overall, a good chair backed by excellent customer service. Recommended!

⭐ 1/5 — I regret buying this chairI am attaching photographs of the problems I have faced with this chair and the condition of the replacement parts I received. These pictures clearly show that this is not a minor complaint or an issue I am exaggerating.I purchased the Da URBAN® Merlion Office Chair on January 31, 2025, attracted by its features and especially the 3-year warranty.Unfortunately, my experience has been terrible.The chair has had repeated mechanical failures, including:• Height adjustment failing repeatedly• Damaged and unstable wheels• Wheels coming loose• Welding around the wheel assembly coming apart• Wheels not sitting properly on the ground• Chair becoming unstable and rolling unevenly• Lumbar support alignment problems• Backrest not staying properly in positionI have already raised warranty complaints before, and parts were replaced. But the problems continued.Eventually, I raised another warranty claim and clearly explained the complete situation with photos and videos. I even requested a complete replacement of the chair, because replacing one component after another was clearly not solving the problem.Then came the most unbelievable part.Even the warranty replacement arrived damaged.After waiting for the replacement, I received a package that was itself damaged, and the replacement parts were not even complete or properly usable.The wheelbase/wheel was damaged, including a broken wheel, while other required components were missing.I had already explained these exact problems to the company.So this is what I don't understand:How can a customer report a damaged wheel assembly, wait for warranty replacement, and then receive another damaged wheel assembly as the solution?The photographs attached to this review show the condition of the items I received.The customer service is equally frustrating.I am not saying that they completely ignore customers. They do respond.But responding is not the same as resolving a problem.Almost every time I contact them, I receive some variation of:“Sir, apologize for this issue you are facing again…”Then I am asked the same questions again.I have already explained the problem.I have already shared photographs.I have already shared videos.I have already spoken with their technician.I have already explained which parts are damaged.The entire history is already available in the conversation.Yet I keep getting asked the same things again instead of getting a proper solution.This has been going on for weeks.I have work and other commitments. I cannot keep making myself available repeatedly for the same issue that I have already documented and explained.This is what makes the 3-year warranty meaningless to me.A warranty should give the customer peace of mind.Instead, my experience has been:Product fails → warranty complaint → wait → replacement → replacement arrives damaged/incomplete → explain everything again → wait again → repeated apologies → repeated questions → still no proper resolution.At this point, this chair has cost me more than money.It has cost me time, frustration and peace of mind.I bought an office chair because I needed a reliable chair for my work.Instead, I have spent an unreasonable amount of time chasing the company for warranty support.My honest advice to potential buyers:DO NOT BUY THIS CHAIR JUST BECAUSE IT SAYS “3 YEARS WARRANTY.”My personal experience has shown me that the warranty is not worth much if getting the actual problem resolved becomes this difficult.The chair may look good when you first receive it, and the specifications may look attractive on the product page.But based on my experience, I would rather spend my money on a different brand than go through this warranty nightmare again.This is not a review based on one small defect.This is after repeated failures, previous warranty service, another warranty claim, damaged replacement parts, missing components, repeated explanations and prolonged delays.Worst product experience I have had in this price category, and an even worse warranty experience.Waste of money. Waste of time. Waste of peace of mind.I genuinely regret purchasing it.⭐ 1/5 — I would not recommend this chair.

Bahut accha h 1 mahine use karne ke baad review daal ra hu chair bahut mst hDa urban bahut acchi service h bhai chota sa seate defect tha company turant nya bhej di aesa support rahe kisi bhi company ka to mza hi aa jata h uska product use karne me thank you da urban

Really happy with my purchase from Da Urban! The chair is comfortable, the packaging was great, and it was easy to assemble.I had a small issue with one of the armrests, but their after-sales service was excellent. They immediately sent me a replacement armrest via courier without any unnecessary questions or hassle. Really appreciate how quickly they resolved the issue.Overall, a great experience with both the product and the customer service. Definitely worth the purchase!

The chair is okay overall, but unfortunately, it looks and feels like it was previously used. There are a lot of scratches, stains, dusty areas, and signs of rusting in multiple places. The condition does not feel like a brand-new product at all.The packaging was fine, and the chair is functional, but the overall appearance is disappointing. It gives a very old and worn-out feel straight out of the box. I expected a new ergonomic chair to arrive clean and in proper condition, without so many scratches, marks, and rust spots.Overall, the chair itself is okay, but the condition I received it in is not acceptable for a new product.3.5/5

I have been using the product for almost 5 months. Its been super useful for my office work. I feel so comfortable working for long hours. The Da Urban support team is also excellent if you have any queries or issues. The respond promptly and timely. Overall, the product and brand is totally great and value for money. I would defenitely recommend this.

الكرسي سيء جداصغيرغير مريحصعب التركيبشركه التصنيع لا تتكلم عربي أو انجليزيشكل بغير فايدهقطع حمايه الضهر و العامود الفقري لا تعمل بشكل جيد فقط منضرو الشكل ليسا كما في الصوره