BOND | Add Wifi to Ceiling Fan, Fireplace or Motorized shades | Works with Alexa, Google Home | Remote Control with App | Works with iPhone or Android

I LOVE THIS THING.... I was reading reviews and talked myself out of it several times. I am HAPPY I got it. Setup was freaking EASY!!!!! I do not know why some people say they are having issues, but this thing installs and works PERFECTLY. It controls ALL of the settings on my fan! Fan, Light, Timer, Speed settings, Everything... It's range is SOO much better than the existing remotes that I have. I was fearful that I would have to buy a few units to support my house. Not the case. I put it in a closet near the center of my house and it controls all my fans. Hooking up to alexa was a breeze. Opened alexa and downloaded/enabled the skill for Bond and bam. works... I could have spent a ton of money buying z wave controllers for each ceiling fan in my house, but this one device controls them all! Even if I only had one fan, I still think I would have purchased it because it is a heck of a lot easier than removing a fan to install the z-wave controller. There are a few things I have read on the reviews that I can offer tips. 1st, It requires you to put the remote within 2ft of the bond unit to link the remote. That is just for programming it. If you have a in-wall remote, just move the bond unit to near the switch and program it, then move it back after it installs. DUHHHH. Know how to add a skill to alexa before you buy. It is EASY, but some of the people reviewing this thing, make me think they never used electronics before in their life. Their Electronic/computer skills are on the same level as my grammar. hahhahha .. Anyway, don't know how to add a skill, youtube it. It shows on their app that they are planning updates to this thing to include a lot of other devices other than ceiling fans in the future. Makes me think that this product will only get better with time. Can't stand some of you negative reviewers actually almost talked me out of this thing.,... Shame on you.... No wonder it is often out of stock, between the ease of use, its ability to function, and possible future filled with upgrades, this is one of my favorite home automation devices. Adding a photo, to show that there is a blue light, so if you dislike in-door light pollution, put a piece of tape on it and call it a day, that or throw it in a closet like I did. ..... BTW, I am a real customer, not one who was paid to post this or offer a long, mind numbingly boring review, I just feel strongly about this awesome little product. ALSO, if Bond/Olibra wants to pay me with beta testing with future products, let me know!! hahhaha. If not, meh, keep rocking guys.

When I went to buy motorized shades in May of 2019, the price they wanted for Alexa integration was ridiculous! It essentially doubled the cost and I wasn’t about to volunteer myself for highway robbery so I opted for regular remote control and started looking for alternatives. In March, 2020 I found Bond so I have currently had this for about 10 months. Initially, this worked great with my ceiling fans which was a bonus, not really what I bought it for (although I use it for that now a LOT) but the shades would only work intermittently. To be fair, I bought this with the understanding that they were still working on shade remote integration. Sometimes it would work the first time and sometimes you’d have to tell Alexa 4-5 times before the shades would open or close which can be kind of frustrating and makes adding it to Alexa routines almost pointless, never knowing if it was going to complete the task or not. I did go to Customer Support initially and they were very responsive. The got the information off my remote (model number and frequency) and said, “sorry that one is not yet supported” which I was ok with because I knew they were committed to improving their product and figured they’d get there sooner or later. Yesterday, when I logged into the Bond app (which I rarely do since I generally use Alexa to control everything) and noticed there was an update available so after I did that I decided to try reprogramming one of my shade remotes and before I could finish, a pop up appeared saying “we’ve got this remote” or something to that effect and low and behold it’s working flawlessly now! I then did the same thing for my blackout shade in my theater room and BOOM that one was in there too! A couple notes. As mentioned, the Bond skill does allow for adding devices (fans and shades, probably other stuff too) to routines which is AWESOME! The one complaint that I would have, if you made me pick something, is that with the Alexa integration, for some reason, the command is not “Alexa, open the living room shade” it’s “Alexa, turn on (the) living room shade” soooo... on for open and off for close. Initially I tried to create a routine, “Alexa, close living room shade” and program as “power off” but she would say, “That is not supported on that device”. I did that again recently and it DOES work. It’s a bit picky... if you program “Alexa, close living room shade” you CAN’T say, Alexa, close THE living room shade”. This might have been my problem the fist time I tried it. So, a small work around if you want to be able to say “open” and “close” instead of “off” and “on” It’s a small price to pay but I’m hopeful that one day they’ll resolve that as well. Oh, I have one Bond device and it controls 4 devices, two of them being upstairs and two being in the basement and it does this without any issues. The signal strength must be pretty good because this has never been an issue. All in all, for $100 I was able to turn two dumb fans into smart ones and two motorized shades into Alexa enabled devices. It’s nice to be able to tell Alexa, “I’m out” and she turns off the TV, entertainment center, fans, lights, and closes the shades. This was the integration I was missing to add my fans and shades. Next, need to upgrade my 2” wood blinds! Definitely recommend! It’s probably saved me over $1000 on the shades alone. If they don’t increase the price on this once they’ve perfected it, it’s a STEAL!

Update March 2018, three months on... still really enjoying this device, reliable and frequent updates from Bond. Really well done. Still waiting for the SmartThings integration, that is the missing feature I still want with this device. Original review: Only a day old, so this is an early take...will update later if things change. Setup was problematic due to difficulties communicating to the Bond via two phones...I have an Eero mesh Gen2 router system (one router and two plug-in satellites) and the Bond app displayed my SSID three times, once time for each of the three Eero APs, I ended up having to select the second iteration of my network SSID to get the Bond to work properly and communicate w/all of my phones. I've since spoken to Bond support (which is excellent) and they confirmed the Bond app currently shows an SSID each AP on mesh networks like Eero, Orbi, etc., but evidently the communication issues I experienced are something they have not heard of before. So presumably my issues are a just-me/corner case. After setup things went very well..the bond was able to control all six of my fans (Hunter and Hampton Bay, all about 12 years old). I moved the unit to the center of my house as when it was at one end it could not communicate w/the fans at the other end. The device can be sensitive to position - I put it on top of a bookcase in the middle of my home and it suddenly couldn't communicate w/a couple of my fans. Moved it to a spot a couple feet away laterally and about four feet off the floor and everything was fine again. So if you have communication issues w/your fans first try small changes in the Bonds position, that may be enough. There is not any SmartThings integration yet, which is disappointing, but Bond has promised it in Q1 2018 so I look forward to that to make it truly integrated into my SmartThings home. I am using the Bond IFTT integration (using Webhooks commands sent from SmartThings webCore pistons) to manage my fans via SmartThings devices (using Aeon Minimote as the button controller). It is more work to set up (several moving parts required), results in delays (2-3 seconds) for a response to a command being sent, and the control is limited to on/off only for the fan and light. Bond's IFTT integration does not offer any fan speed or light dimming control, and no access to the reverse command. Echo provides voice control for fan speed and light dimming, but we're a Google Home house and Google Home only supports on/off via voice, like IFTT there is no speed or dimming control available. Overall this device has a lot of potential, and I hope the team is prioritized SmartThings integration so that it can show its full power and convenience. Recommended.

I bought a "non-ALEXA ready" fan with remote from Home Depot. The fan's fine, (spectacularly quiet FWTW) but I should have done more research. Home Depot also now sells ALEXA ready fans thru their "HUBSPACE" app. I already have some HUBSPACE devices, so that would have been ideal. But, I digress. Anyway, the "BOND device." Works perfectly, but buy the right ceiling fan model! The Bond device only emulates what the fan remote provides. I'll explain more about what I mean or maybe what happened to me. The important part is that the fan's remote have a "SEPARATE" on button and separate off button for both the fan AND the light. "Why," you might ask. Well, it's to avoid that problem I ran in to. Most remotes (on fans that are not ALEXA ready or ALEXA aware) "are not" going to come from the manufacturer setup this way. It's easier / cheaper for the manufacturer to use the "TOGGLE SYSTEM" on a single button to to turn on the fan and fan light on the hand remote. Press the button on the remote once, fan or light comes on. Press it again and the light or fan goes off. All fine and good until you join ALEXA and then "group" that or both devices. In my case, I grouped both the fan and the fan light in the DEN group. I issue the ALEXA command, "ALEXA, turn on the DEN GROUP." All fine and good. Lights at the wall sconces, end tables, special lighting, ceiling fan light, and ceiling fan come on as expected. "very cool! :) " (now the problem for us and you may experience it as well) OK, some time later. the ceiling fan light or the fan motor itself (or both) on the "dumb fan" is bothering you while you're laying on the couch watching TV for instance. So, you tell ALEXA to turn off the fan. fan light, or even both. ALEXA does that perfectly. Now the problem, albeit, not a big one, but never the less, an issue. Let's say you're now done with the visit to the DEN. Now you tell ALEXA to turn off the DEN group. Well, neither ALEXA or the BOND device was updated or given any update feedback" from the fan or fan light of it's "state." (it's on/off condition) Well. ALEXA again issues the group "off" signal to all devices. But now, one or both of the devices you previously turned off, now turns on as you want to leave the DEN, because those devices are on "TOGGLES" because of the single power button for both devices on the ceiling fan remote control. I hope that makes sense. The "dumb fan or light" has no way of providing a signal to either ALEXA or the BOND device, that the device (fan, light, or both) had changed "state" after having been previously sent its initial "group on signal." Alexa dutifully sends a group off signal, but the BOND device can only send a toggle again, emulating only the single button for each of the two ceiling devices that the remote has been built with. Solutions: 1 - Well, you could leave them out of the DEN group. ( DEN group in my example) Then control both fan devices separately with ALEXA. But since I think it's cool to have everything come on when I turn on the DEN group, I'll either turn back on the fan device I previously turned off, or simply tell ALEXA to turn them off separately after ALEXA turns off the DEN group. 2- leave them on and never turn them off after telling ALEXA to turn on the DEN group. (then the next "toggle" sent by the BOND device to both devices will properly turn them off) I hope this was helpful. Sorry for the length. But, I like that the BOND device is available. Just trying to help someone understand, the "weird action" in this case, is neither the fault of ALEXA or the BOND device. They are both operating "as designed," even if it's not quite "as expected." :)

So I have been setting up my home for home automation since the the end of last year. I have purchased multiple smart switches and smart lights to accomplish this task. The one thing I was interested in controlling even more than the lights were my home's ceiling fans. Due to cost, I couldn't bare to replace four ceiling fans in the home for newer smart style ones. Even the Insteon Wi-Fi controllers were too high in cost. That's when I discovered the Bond device. Three of my ceiling fans already had RF remote controls and the cost to acquire one for the forth fan was less than $20. I purchased the Bond and set it up to my home Wi-Fi and prepared to configure my first ceiling fan. The process which was similar to setting up a universal remote was extremely simple. In the app I setup the new device pointed the RF remote towards the bond, pressed a button and it instantly recognized the remote and asked me to test at least two of it's buttons. The second ceiling fan remote was not automatically discovered but it's setup was as simple as repeating the above steps for each button on the RF remote. (Only had to do it four more times for each of the remote's functions) Setting it up to work With Amamzon Alexa/Echo was simple as well once you configured the Bond Skill on the Alexa app. Functionality and range of the Bond device surprised me. It works extremely well. I spent a couple of hours testing the four fans which were on opposite sides of the home and the bond was able to control them with no problems. I decided to place the Bond in a central location of the home. Within the next couple of weeks there was a couple of times the Bond seemed to have lost connection with Alexa but a quick reboot fixed the issue and that problem has not re-appeared. I am extremely happy with this device and I look forward to what else they integrate into it. The ability to be laying down in bed and give the Echo command "Alexa, Set bedroom fan to 50%" is awesome. No longer do I have to look for the ceiling fan remotes and have permanently mounted them on the wall. There are a couple of things I wish would improve with an update. 1. Light dimming. Although all of my ceiling fans RF remotes had light dimming features, I was not able to make use of the feature within the Bond app or Alexa integration. 2. When setting ceiling fans speed with Alexa, you have to use a number percentage. (set "name of fan" to 50%, set "name of fan" to 100%, etc.) It would be nice just use the low, medium and high commands. I believe the reason it's done this way is because some ceiling fans have more then three speed settings. This is not a big deal but the option to do it that way would be cool. All in all I am extremely satisfied with my purchase and have already recommended the Bond device to numerous people getting into home automation.

EDIT: after having it for a little while now, I've begun to really dislike it. It is CONSTANTLY disconnected and red/orange ringed. It is in the center of two overlapping zones of our WiFi mesh, it has more signal than it knows what to do with, and the entire network is optimized for smart devices, as I have more than I could count. This device has given me nothing but trouble, and I'm all likelihood, it's getting returned. I'm getting fed up. They mislead you about its capabilities, and it's unreliable to boot. Ok, so, I have a lot on my mind about this device so far. It was delivered 3 hours ago, and I only just recently got the thing setup. Although, I will use the term "setup" loosely. There were speed bumps to this at every single step. Initial setup. The USB connection to the unit is extremely stiff, with no indication to which way the cable goes in. The sleeve (that we usually can see the shape of and know) was rounded like a USB-C cable, yet, obviously this is a MicroUSB connection. So, it's a risk in breaking the port completely just by plugging it in. App setup, everything went normally during the first few steps of the unit connecting to the wifi and it updating its firmware to the latest version. Then came time to add my device. A ceiling fan, in this case. Specifically, a 1 year old Hunter Contempo II 54" Model #59476. This fan has no embedded controls, but remains to have the manual switch to change the direction of the blade rotation. The remote has four large (in comparison to the body of the remote) buttons. A light toggle, a fan toggle, a fan speed up button, and a fan speed down button. Now, anyone who's gone through the setup as painfully as I have, and likely, countless people who own fans with the same or similar remotes, knows that this BOND device is just not setup to have any idea what to do with toggles. At least not natively or properly. And, this lack of functionality impacts the cross platform controls for voice controls provided by Amazon's Alexa and Google's Home devices. Because of this lack of functionality, I can tell my Google Home to turn the ceiling fan off, and it will turn it off, and I will tell it to turn it off a second time, and it will turn it on. No memory that the device's last command to the fan was a power command, nope, just an indiscriminate toggle no matter the fan's current state. Thankfully, the workaround I have for this now is Google Routines and the fact that if you turn the fan speed down after reaching the lowest speed, it just turns the fan off. So "turn the ceiling fan off" triggers a routine that sends three commands of "set the fan to light breeze" (the wording here is a gripe later on), which sends the speed decrease command enough times to turn the fan off. So, lacking basic functionality #1, but workaround I found myself. As stated in the description of my fan, in which are very mainstream and popular fans, the remote does not have the ability to "set" a speed. Its an arrow up and it's an arrow down. The arrows will either take you higher in speeds when pressed up, or lower in speeds when pressed down (and as we covered earlier, will turn it entirely off if enough decrease speed commands get sent). The app we are made to setup and use the BOND through does not support any sort of speed controls that aren't set in stone. The app makes the assumption that every fan has a button for a specific speed (which I, again, wager is a minority compared to fans with simpler controls like mine), and it leaves anyone with a differing setup setting one speed as the decrease speed and another to increase, and sending repeat commands until you get to the higher/lower speed you are after. Now, I don't expect BOND to magically invent the ability to set individual speeds of the low-medium-high variety most fans have, I get that it's a technical limitation of the fan itself, however, BOND's inability to support the more popular format of speed control preys havoc, once again, on people whom are using this device through Amazon Alexa or Google Home. Referring again to sending multiple of the same command "speed 1" or "speed 2", and that is...more of an annoyance than anything else, I guess. But, the biggest annoyance with this is the command I have to use. I should be able to say "set ceiling fan to speed 1"---which is what I set as the decrease speed command from the remote---and it act upon said command, as is stated in the BOND support for commands. However, I wouldn't mention this if it actually worked. Unfortunately, the command given on their own website isn't a command that works with it's device via Google Home. They have ignored the simple phrase in favor of goofy, wordy phrases like "set ceiling fan to light breeze" or "hurricane" or any of that tripe. No, I want speed 1, and I shouldn't have to say "set ceiling fan to a Duck's soft fart" to get it. Just let me say speed 1, especially since I am required to use Google's Routines to make your system work the way it should. And lastly, it just plain does not work at all with the built in light. Despite being a simple toggle on the remote---obviously falling into the BOND device has no idea what state the light's in, because it's only a toggle and the BOND doesn't attempt to remember the last command of power it was sent, but I can't actually verify that because---it just doesn't work, no matter what one, of the many, options they added for lights---which kind of baffles me, why so many options for lights, but only one single option type for fan speeds? My workaround for that is just that I am lucky that I vehemently demand that those sockets never stop delivering power. The bulbs housed inside the dome are TP-Link Kasa smart bulbs, so their power functionality is done in the bulb itself, by the app control and voice control, and therefore would not function properly if the BOND forgot which is which and turned the lights off itself, and killed the power to the smart bulbs. Now, you're probably wondering why I am even bothering to write this all out in painful detail. It's because I spent $100 on a device with less than half the functionality of the device I spend $50 on for other uses, and I have had to create workarounds for every single step of the device's duties, not a single thing operates itself the way that the device claims it should. The Logitech Harmony Hub, which I purchased for $50, is a universal remote for essentially everything with an IR remote. It controls every kind of home entertainment device, a wealth of smart home products (not nearly all of them, but a grand assortment of the most popular kinds like Philips Hue and the like), and has the ability to manually add IR remotes to devices it doesn't have in its database. I have used the functionality of the latter to tie in a RGB LED light strip with a basic silly remote from a no name chinese company, so it turns them on and off and changes their colors, and I have also added an HDMI switch box that it also doesn't natively have. The only reason I didn't just manually add the ceiling fan to the Harmony, and skipped this whole mess, is because the remote is RF, and not Bluetooth RF, so it was incompatible. Now, let me iterate now. This BOND device is a wonderful breath of fresh air for folks who want to bring their IR/RF controlled ceiling fans into the 21st century, and add app/voice control. The fact that, after the painful setup process and the concessions made with functionality, I can tell my Google Home to turn on/off the fan and it does, is spectacular. Especially with how tiny the fans physical remote is. I am physically disabled, which has be sitting for extended periods of time, standing up is painful. So the fan's remote is on the end table next to me...until it's not, which happens A LOT. Kids are wonderful idiots. So, this device, with all its quirks, is still amazing. However, I believe if they addressed and implied solutions towards the issues it has now, which is all software based issues, they would have far far less returns than they have. Even just coming out and addressing the lack of functionality when it comes to speed controls, power toggles rather than switches, etc. So, I hope that my ramblings potentially helped someone having the same or similar issues as I had, and depending on where you are reading this from, and it allows comments, I will try to keep my eyes on notifications and answer any questions I may have. If you are reading this because it's a product review on a shopping site, like Amazon, don't let the issues completely dissuade you, find out more about how your fan works, and how you need it to work, and if you can use a workaround, I think it's still a worthwhile device. But it's definitely a bit over priced, if you compare it to similar products of similar quality.

I just received my BOND, and got it set up. It took two tries to get it connected to my wifi, and whatever update was available, immediately downloaded on the app. Set up only took 10 minutes. So far, what I have noticed is that compared to the other two I have, this one is sturdier and definitely heavier. I have a MoesGo and Bidook that I previously bought for my ceiling fans. I found out that yes, they are IR remote control hub/copiers, but my ceiling fans are RF (on a side note, although I wasn’t able to copy my ceiling fans remote signals with the other two remotes signal copiers, I was able to copy my televisions and my Directv remotes....lol!). They were a lot cheaper than the BOND, but I seriously should have just spent the money and bought the BOND first. The BOND also has a blue light. It is bright. But, in the app settings, you can dim it, or just turn it off. I have my BOND setup to recognize that if the light or fan is already on it won’t turn them off if I push the button (at first, if the light was already on, and I pushed on, it would turn it off. Then to turn it off, I pushed the button on and it would turn it off Lol! If that happens, just get your original remote, and hit the on/off button to put it back on track). Also, I like that you can see on the app if you have the fan or light on or off, and it also shows which speed you have the fan set. If you have a fan or light that you only turn off and on with the same button, copy that signal to toggle. My other IR copiers, don’t show if something is on or off. The buttons do not light up on the apps, but on the BOND, the function that you choose is green. The unchosen functions stay gray. I don’t know how the BOND does with IR remotes. It seems like an IR would need direct line of sight for the signal, and I have my BOND in the middle of my house between my living room and master bedroom. I can control ceiling fans in both of those rooms. RF signals don’t need direct line of sight ( I learn something new everyday...lol! ). So, I’m just using my cheaper remote copiers for my older TV’s and Directv boxes. Also, the BOND app is easy to use. The app even notified me that it already had a set up for one of my remotes. I just accepted it, and it worked. My other remote, I had to copy each button.....but, that only took five minutes. I was also able to integrate it to my google home assistant with my other smart lights and outlets. But, as far as ceiling fan speed, google assistant does not give options for fan speed. It will only turn the fan on to the middle or medium speed. So far it’s working great. Check the BOND website to ensure your ceiling fan or remote’s compatibility. I now have two remotes for each fan. So, my wife has the remote, and I have my phone. That means, I don’t have to wake her up in the middle of the night to turn the fan up or down. (Yes....she is the keeper of the remote). Now if she turns it up, I just wake up, and turn it down. Oh, BTW, eventually, let your spouse know you also now have the power of ceiling fan control speed too. At first, my wife thought it was time for a new ceiling fan, or she was going crazy, when she would wake up and find the fan off or down after she turned it up. I didn’t tell my spouse at first. After she started pushing for a new fan, I had to come clean. That didn’t go over to good. LOL!!!!

So I bought one of these to operate four ceiling fan-lights via Alexa at home. Out of the box, it's easy to set-up. No network wires (so I could place it where I wanted) and an easy and flawless connection to wifi. So far, so good. But then the fun begins. Setting up each fan was in theory easy: point the fan remote at the BOND Hub, press a few buttons on the app and pow, it presents you with it's version of an app/Hub fan control which can be found by Alexa. That part worked, but sometimes the initial fan it selected was not ideal. There's a bit of groping to try to get a "better" remote. What I mean by that is sometimes the BOND would select what it thinks is the right remote for your fan, but it's only ALMOST the right remote settings - even from the BOND app, the fan/light remote options sometimes work, and sometimes they don't. So you have to re-learn it and get a bit picky to test out more and more options. Don't assume that if your first selection correctly works the lights that the fan will work - or the dimmers. I learned that the hard way. In Operation with Alexa, there's a new set of problems. Sometimes it just couldn't get the device to work but it thought it did. So Alexa would report "OK" but nothing would happen (or sometimes, the wrong thing happened). I had to get the HUB to "re-learn" two of my fans several times in just three weeks, so I am hardly confident this will not be repeated. Hopefully it's just a buggy HUB that may get fixed with an update and/or "operator error" in terms of perhaps Alexa not correctly understanding me, thus passing on the wrong instructions to the HUB. Whatever: it doesn't always work as it should, and that's why I give just three stars. One issue BOND don't advertise, which is not their fault, is that often times, the remote controlled fans only speak one-way to the device. So when you press a factory-supplied remote to, say, turn the fan light ON. It actually doesn't know if it's ON already. It just flicks the switch. This is not unreasonable: a person knows if the light is on or off, so they only press the remote when they want the alternate state. Alexa however doesn't know if a fan or light is ON. So when you create a routine to, say, turn off the lights and fans at bed time - it may well turn them ON. BOND have a software option to help keep track of that, but it cannot cope with a mixture of human and Alexa controlled devices: so you almost have to hide the remote to prevent people from trying to use the device without Alexa. That would be fine IF the HUB/Alexa combo worked reliably, which it doesn't. Errors include Alexa reporting the HUB is not working (and then seconds later that error goes away, but you have had to ask twice...); or worse still, none of the fan commands work at all. It's like it gets completely confused and no command works so you have to delete the device from the BOND app and re-learn it. My one Hunter fan is controlled pretty well via the HUB - it doesn't get confused often and the BOND software seems to track the on/off states pretty well (if I use the remote, I keep track of what I have done and leave it in a state that Alexa can work with - my fiancee however is not so good at that, and nor should she have to be!). My two Harbor Breeze fans do not work anywhere near as reliably via the HUB - very hit and miss performance. When I ask Alexa to 'turn office light on', it often turns the fan on as well. I can tell Alexa to turn it off (and that works), but it really shouldn't turn it on in the first place unless I ask for it. And my one Zolman-Pike fan works pretty well - and it has quite a few fancy fan options (random variable speed at three levels) - the BOND seems to cope pretty well with that, but it too has had to be "re-learned" once in three weeks, so it too is not perfect. Do I like it? YES. I still find it convenient to ask Alexa to control fans and lights, and it works a lot of the time. Would I rely on this in an Alexa routine that has no oversight? No way. So I can't schedule my lights to be turned off at night, for example. I am keeping my HUB and I am hoping it will be improved over time to be more reliable. This is still a reasonable buy, as it's a lot cheaper than buying wifi designed fan lights - and it allows you to have the (remote controlled) fan YOU want: there are many more such remote controlled fans for you to choose from. Note I have not bothered to contact Tech Support over my issues, as I feel confident I am setting it up correctly and that the issues are more software related (given that it works sometimes, then other times it doesn't). Notwithstanding that, I am giving this three stars as it's reliability for use with Amazon echo services is IMHO spotty. Acceptable product. Hopefully will improve with a few software updates.