We have an App for that

This was the biggest waste of $500+ dollars I have ever spent. I purchased before I moved to the mountains, so didn't have the opportunity to install it for about 6 months, but I had it to be prepared. From the day it was installed, it has NEVER worked correctly. The tags would not register to open the dog door unless pur dogs face was smooshed up against it for a few seconds. We troubleshooted everything we could. We were told it was probably that our front door was incompatible with the dog door. So we bought a whole new door, exactly what is recommended. Nothing changed. We ended up having to just leave it unlocked and pray that nothing got in and our indoor cat didn't get out. The quality is TRASH. Very cheaply made. We have had to adjust and readjust and rig it to stay in the brand new door that we purchased for this dog door. Its cheap plastic and pieced have popped out and cracked. The "seal" let's ALL the cold air in. Because it no longer seals, and hasn't for most of the time I've owned this. I live at 9,300 feet in the Colorado Rocky Mountains where it gets into the -° temps, and not only did I pay over $500 for this piece of trash, it raises my electric bill because it let's cold air in all the time. And it will randomly lock itself so that my dogs are stuck outside. Which is DISGUSTING for a company that calls themselves "peysafe" I'm fed up and currently looking for a replacement. I will never recommend ANYTHING from this brand. Do not waste your money! Their customer service hasn't been worth much either. So so so SO DISAPPOINTED

This is a good pet door, especially if you need something that you can open or close while not at home. The wifi operation works great. The only issue I have with it is the button for manual open and close is in the battery backup location. So, when I'm not home and my wife needs to open or close the door she has to remove the battery cover every time. My wife doesn't do apps very well, she's old school. Other than that it's a great door.

I bought this in May of '23 and have been struggling to make it work ever since. Paid several hundred to have it installed professionally. It would not reliably stay connected to wifi - it uses the 2.4GHz band exclusively which a mesh repeater won't help you with, and that technology will be going away anyway - and even worse, the latch would jam at random times and strand my dog outside in the deadly heat. He became extremely leery of it and would only go through it on his own if we left it completely unlocked and were actually at home in the house. Well, so much for being housebroken; if we left the house he'd eliminate inside to keep from being trapped by the thing. We tore out all of our carpeting and replaced it with solid surfaces. So that completely negates the point of having a dog door, and having to leave it unlocked was just a huge security liability. I spent hours and hours rebooting the thing, wrestling with the app to keep it connected, deleting and reinitializing every time it would disconnect itself. They sent me a replacement door which I spent another few hundred installing, with the same issues. I finally asked them for my purchase price back, courteously and after many, many hours of online troubleshooting with them, because it's got a year warranty which we're six months into and I cannot fight this battle anymore. I want my home to be safe and my floors not to be ruined; it's such a small ask. They refused to honor it, even after going up the supervisor chain, and I am out thousands of dollars because I thought they were a good company and would do the right thing. And the kicker is I'd gotten this to replace a High Tech brand door that worked flawlessly for twelve years, thinking this would be the smart upgrade. More fool I; won't buy from this company ever again.

"v1.01 is not supported by the app anymore, please call customer support for a replacement". I don't have ability to get a replacement because it's technically used, and I'm wondering if there's even hardware advancements made since v1.01.. I called the company and they took foreverrrr to get ahold of, the first number they gave me was to a RECYCLING CENTER! and this was given to me directly by a representative on their website!! That's ridiculous, not even a typo because it's all over their website I realized later. But anyways I found a USA/Canada number eventually, and after waiting forever I got ahold of someone that ended up forwarding me to the technical department, who tried obfuscating the fact they just didn't wanna tell me, I know he could of found out if he didn't know, and the lady who forwarded me to technical told me they'd 100% answer that question, I got litterally no information about the hardware advancements whatsoever in any way, even when directly asking about the wifi module and RFID antenna/module. So the app locked me out, and the door won't work whatsoever without the app, and I'm wondering if they locked me out because they upgraded the hardware since v1.01, or if this is just a bigger political scandal in itself, the software locking me out of something I buy is something I strongly disagree with, and a new standard needs to be set for smart products in general, they should not be allowed to do this, it's 1 thing if the v1.01 hardware was shotty, but entirely different to lock users out of their own belongings JUST because they can.. And if the hardware was shotty in v1.01 that's their own fault, no good reason whatsoever to lock people out of the app, not needed and that's coming from a technical pro who codes for fun for about 16 years now. The wifi light on the product housing actually stopped lighting up at all when I was tinkering with the door, the Bluetooth and wifi both were refusing to work, and I remember reading reviews that mentioned the same thing, even though I was locked out of the app i experienced this as well, and maybe that's a reason they wanted to abandon v1.01 but also not mandatory to lock people out just because problems that seem to be inconsistent, customer support maybe got tired of dealing with people complaining about the older versions, I'm not sure, personally I'm gonna order the door for full price and do further testing, and compare the hardware on the inside to see if there's advancements on the physical side, or if this is a bigger scandal in itself. Also if you buy this door, don't forget to call them and register your warrenty! Will edit my review after I receive the new version of this product.

All is great initially, then you notice your door doesn’t unlock. So you re-pair. Great it works again for a few days then stops recognising the fob again. You buy new fobs and pair them. But if your dog’s head is slightly bowed when approaching the door it doesn’t trigger. Tech support is US based and all by chat - which they don’t answer. Save your money. Buy an ordinary dog flap.

Dommage que je ne puisse pas mettre 0 !!!!!!! Une horreur, rien ne marche, la trappe ne s'appaire que de temps en temps, pas moyen de valider la puce implantée sur mon chat, même le badge officiel fourni avec ne fonctionne qu'une fois sur 2 !!! Produit A FUIR !!!! Appel au SAV PetSafe complètement inutile avec une personne nous disant que ce produit fonctionne mal et qu'il ne vont plus le vendre : un vrai sketch !!! Vu le prix c'est inacceptable !

Fatto il reso di un altra identica che dava problemi alla porta e si disconnetteva. Presa unaltra sicuro fosse un problema della porta precedente e questa nemmeno si connette. Al termine della registrazione sul loro server da sempre ops ce stato un problema. La chat on line oer lassistenza si ripete sempre e non funziona. Ho msndato svariate mail e non mi hanno mai risposto. Assistenza inesistente. Faro il reso anche di questa visto che il prodotto costa troppo per tecnologua vecchia e privo di assistenza

Solid door but smart is not what it is. It won’t pick up dog key and keeps going off line so no access to door from app. Very over priced for a smart door that is not smart.

Schade, auf eine solche Klappe für größere Katzen, wo man den Ein- und Ausgang einzelner Katzen separieren kann, haben viele gewartet. Das Gerät erscheint mir sehr wertig gebaut und macht optisch einen guten Eindruck. Auch das die Klappe sich etwas schwerer öffnen lässt ist meiner Meinung nach gut, denn da diese recht "stramm" ist schließt sie dann auch entsprechend so sicher wieder. Bei der TierklappeConnect von Sureflap bleibt teilweise die Klappe offen und wir haben im Haus "ungebetene" Gäste, weil die Zugangsklappe nicht einrastet. Leider aber trotz des guten Eindrucks, sie funktioniert einfach nicht wie beschrieben. Der Microchip der Katze (Deutschland) wird nicht erkannt. Dachte zuerst es liegt an der Klappe und habe eine neue bestellt. Auch hier wieder keine Chance das der Chip sich anlernen lässt. War gestern beim Tierarzt und habe dort einen "frischen" und original verpackten Microchip auf beide Seiten der Klappe gehalten und auch dieser wurde nicht erkannt. Laut Beschreibung von Petsafe sollte das aber kein Problem sein. Leider ist so diese Klappe für mich so nicht verwendbar und hoffe das da softwaretechnisch nachgebessert wird. Die Klappe selbst zeigt ja an, das sich etwas vor der Klappe bewegt (eine kleine Anzeige blinkt blau bei Bewegung vor oder an der Klappe, somit kann es der Sensor nicht sein). Und nein, die Sensoren sind nicht defekt, da die Klappe mit dem recht klobigen Keyanhänger tadellos funktioniert: Aufgrund der Größe des Keyanhängers kommt auch dieser für mich nicht in Betracht. Schade, würde mich sehr freuen wenn hier gaaanz schnell von Seiten des Herstellers nachgebessert wird! So jedenfalls geht auch die Klappe Nr. 2 zurück ! Eine Bekannte aus der Schweiz hatte übrigens mit der Klappe auch kein Erfolg. Wir können nur sagen: „3 Klappen probiert und dreimal erfolglos gewesen !“