They refunded my money and did not want the item returned.

Can I purchase just the replacement bolt?

Yes...you should be able to purchase just the bolt. But it might be easier if you took the old bolt to a local hardware store. They may be able to match the tread design and be cheaper than going thru the manufacturer

Why will the seller not accept the item when requesting to return?

Because they’re cheats and Amazon helps them get away with it. If something hasn’t been used because it couldn’t be installed, there should be no problem accepting it in return. Even aids for getting up from a chair they won’t accept return. This is a racket and we’re the marks. Amazon used to protect their clients. NEVER BUY FROM THESE PEOPLE!

Listing said eligible for return or replacement but when i try to return, it says i can't. still in unopened box. just didn't need it. any recourse?

Nope. Amazon says it’s clearly stated, which it is not. It says it’s returnable but it’s not. Complain to Amazon. Write bad reviews explaining they cheat customers. Contact your state’s consumer protection agency. That’s what I’ve done. And warn as many unsuspecting customers as possible.

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Carex E-Z Lock Raised Toilet Seat With Handles, 5" Toilet Seat Riser with Arms, Fits Most Toilets, Handicap Toilet Seat With Handles, Handicap Toilet Seat

Product ID: 502563675

Details

Brand
Carex
Colour
Gray White
Material
Polycast
Shape
Rectangular
Style
Elongated

📏5-inch height boost

🔒Secure E-Z Lock system

🛠️3-step quick install

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$254.85

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Sold byAmazon USADelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🚽 Elevate your throne game—comfort and confidence, locked in!

ROCK SOLID STABILITY - E-Z Lock base ensures a secure, wobble-free experience up to 300 lbs.
ERGONOMIC SAFETY HANDLES - Padded arms provide confident support and balance every time.
UNIVERSAL FIT ZERO HASSLE - Fits most round and elongated toilets with a 9-inch opening and adjustable arms.
ELEVATE COMFORT INDEPENDENCE - Boosts toilet height by 5 inches for effortless sitting and standing.
INSTALL IN MINUTES NO TOOLS NEEDED - Simple 3-step setup means you’re ready to go fast—no plumber required.

The Carex E-Z Lock Raised Toilet Seat with Handles is a durable, 5-inch toilet riser designed for seniors and individuals with mobility challenges. Featuring a secure locking mechanism, padded support arms, and universal fit for most toilets, it offers enhanced safety and comfort. Easy to install in minutes without removing the toilet lid, it supports up to 300 lbs and is crafted from sturdy Polycast plastic.

Specifications

ASIN	B001RJQE7G
ASIN	B001RJQE7G
Best Sellers Rank	#60,142 in Tools & Home Improvement ( See Top 100 in Tools & Home Improvement ) #265 in Toilet Seats
Brand Name	Carex
Color	Gray, White
Customer Reviews	4.3 4.3 out of 5 stars (2,802)
Customer reviews	4.3 4.3 out of 5 stars (2,802)
Date First Available	9 August 2012
Department	Seniors
Global Trade Identification Number	00023601023032
Included Components	one riser
Item Dimensions L x W	43.2L x 39.4W centimeters
Item Type Name	Toilet seat riser
Item Weight	5.6 Pounds
Item model number	FGB30300 0000
Manufacturer	Carex Health Brands
Manufacturer	Carex Health Brands
Manufacturer Part Number	B303-00
Material Type	Polycast Plastic
Model Number	FGB30300 0000
Operation Mode	Manual
Product Dimensions	43.18 x 39.37 x 0.01 cm; 2.54 kg
Shape	Rectangular
Style	Elongated,Adjustable
UPC	023601023032 023601323033
Unit Count	1 Count

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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Received my product in pristine condition. Great service overall.

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The delivery time was excellent, and the packaging was secure.

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$254.85

Duties & taxes included

In stock

Sold byAmazon USADelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to USA.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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