HUBBLE CONNECTED Nursery Pal Glow+ Smart Baby Monitor with 5" Parent Unit and Wi Fi Viewing via Free App – 7 Color Night Light, Sleep Trainer, Remote Pan Tilt Zoom, 2 Way Talk, Infrared Night Vision

Camera is not working. I wait around 10 days receiving it unfortunately I lost all the hopes

I love this baby monitor. I’m using it for my second baby now. But we’re moving and the parent unit must have broken. The screen looks fine when it’s off but when you turn it on. It’s all white and black and broken looking. This is my own fault, but I prefer using the parent unit over my phone and I just want to know if you have replacement parents units I can order?

This is probably one of the worst purchases we have ever made. We originally purchased this monitor in May 2023. By January 2024, the camera completely stopped working and connecting to the parent unit. We had the “green light of death” on the camera. We tried every troubleshooting recommendation available to no avail. I finally reached out to customer service who is a NIGHTMARE to get in touch with. When I finally located a way to contact Hubble, it took them a week (with follow-up emails) to respond despite the auto email saying 1-2 business days for a response. After some very delayed back and forth that included having to send photos and videos of the troubleshooting steps taken, a warranty claim was submitted a month later (yes it took a month) as we were within the year of purchase. When we received notice the claim was submitted, we were then advised that the unit was out of stock and would be shipped “as soon as it is available”. We were also notified that the replacement unit would only be warrantied for either 90 days, or the remainder of our warranty whichever is greater. While this may seem great, we were already in February, and technically the warranty should have lasted another 5 months (starting in jan when the unit stopped working to May, the anniversary of our purchase date). We didn’t not receive the replacement unit (refurbished) until mid March. This left us with the 90 day warranty, still, 2 months short of what we should have had. Now, here we are, shortly past the one year of when this issue first occurred, and we are presented with the “green light of death” on the replacement camera unit. With all of the technology and capabilities, one would think that a baby monitor should last longer than a year! We are severely disappointed in this company, their communication, and lack of resolve. TWO monitors that did not last a year. TLDR; monitor is junk, doesn’t last more than a year (experience from two monitors), customer service communication is terrible and warranty on replacement is a joke.

I love my Hubble! I have 2 and they connect to the parent unit both easily. I love how you can look on both your phone and the parent unit. 10/10 you should purchase !

This monitor has nice picture quality, even at night. It is very clear. It also has a nightlight with several different colors. It did not include a mount, so you will have to place it on a hard surface, or purchase a mount separately. There is a little bit of delay between pressing the button and moving the camera. It is easy to overshoot where you wanted to aim the monitor. The increments that the camera moves are also pretty large. I wish the camera movement was more instant and allowed for smaller movements. Sometimes the audio feed is a little choppy, but I think that applies to all baby monitors. The app is also very convenient to use, and will minimize to a smaller picture-in-picture so that you can still use your phone while monitoring your baby.

I really liked the connectivity of this camera but I wouldn't recommend it for an everyday baby monitor. Maybe for traveling? Pros: easy to setup, pretty straight forward monitor, and semi affordable for a WIFI enabled camera. Cons: The monitor dies within 4 hours of use, even if the screen is turned off. Plan to have it plugged in all night. I never used the glow feature, I didn't find that part very useful. It does spin 360 but other angels are awkward. If you don't buy the "feet" its also kind of hard to place to get the best angels. The monitor itself was nice and big and picture quality was okay. I used for about a month before giving my honest review. Please note this needs to be on a 2.4 ghz wifi for it to work. My husband is a network engineer and I keep bringing home devices that require the 2.4 ghz wifi so we have a dedicated network for these items. It can be confusing if you aren't tech savvy.