Autel Level 2 EV Charger 50A, J1772 Hardwired Home Charger, WiFi,25ft Cable

I hardwired this charger on a 60-amp circuit for my GMC Sierra EV. It has reliably delivered 48 amps, or about 11.4 kW, as shown in the attached screenshot.Installation was straightforward, but hardwiring required opening the unit completely to replace the fitting with a liquid-tight conduit fitting. The included security Torx bit worked fine, but removing all the screws by hand was tedious. If I installed another one, I would buy a security Torx bit for my drill beforehand.The Wi-Fi connected easily, and the app has worked as expected. I can monitor charging remotely, track energy use and estimated cost, and schedule charging during the lowest-cost hours.The included 25-foot cable is flexible and easy to handle. The charger feels well built and looks clean once installed. The cable holder shown in my installation photo was 3D printed and is not included.Overall, I am very pleased with the charger. It provides the charging speed, scheduling, cost tracking, and remote monitoring I wanted.

This charger is an excellent deal for the money and looks amazing. The instructions were straightforward, and the waterproof box is a great feature. Installation was a breeze, and I'm glad I chose the 50 Amp option. I almost went with the 80 Amp, but I didn't want to overload my already-taxed breaker box. Cord length is great & it can reach either car in my driveway. Charger works well. I especially love the Scheduling feature in the iPhone App so that I can charge when the cost of electricity is at the lowest price of the day. I also participate in a Flex EV Program for my local Energy Service Provider. I was able to get a $50 voucher for charging between midnight & 6AM.Pros:Easy Installation: The setup was incredibly simple.Waterproof Box: Provides added protection and peace of mind.Efficient Charging: My 212 kWh battery charges 30% in just 5.5 hours!Scheduling: Allows me to save money!Only 2 Cons:Charging Handle Clip: The plastic clip at the top of the charging handle broke after 4 months. The charger still worked, but I had to be careful when connecting it to my car. However, customer support was outstanding! I contacted them via the chat feature on my iPhone app, and they sent a replacement part within 2 days.Electrical Code Compatibility: This product is made in Canada, and the electrical codes differ from those in the US. To ensure safety and compliance with local codes, I upgraded my breaker to 70 Amp and used 4/3 gauge wire to prevent overheating. Although the connectors inside the charger unit were too small for a 4/3 hard-wiring install my electrician was able to get the wires connected after some time, it was worth the effort for safety and future upgrade potential.Overall, this level 2 charger works excellent, and it's impressive to see it deliver such a high amount of energy from a home setup!

We purchased our first electric vehicle and received a rebate to install a Level 2 charger at our home. As an auto tech, I've used Autel's diagnostic scan tools and equipment extensively at my job and always thought they made a good product at an excellent price. So naturally, I went with them for our first EV charger as well.I installed the unit myself on the outside of our garage, then called my electrician to run the wiring. I'm a qualified auto tech, but I'm no residential electrician, and with up to 50A flowing at 240V from this thing, I didn't want to risk making a simple mistake that could turn deadly.Installing the unit itself was a snap. It comes with a robust bracket that screws straight into a stud from the interior or exterior wall. It then simply slides into the bracket and is locked in place with a security Torx bolt at the bottom. Took me longer to pull out the drill and get the correct bit then it took to bolt the charger to my garage. Very simple.My electrician wired it in, and unfortunately, no dice. Upon connecting the charger to phone app, I received an alert message stating "MAINS UNDERVOLTAGE ERROR". My electrician (of course) insisted the unit must be faulty and refused to do any further checks until I called Autel Customer Support.I called Autel and spoke with the customer support rep for over an hour. He was very helpful, checking the unit remotely via the web app and assisting me in diagnosing the unit. At the end of the call, after confirming that the correct wire size was used (it was) and the correct breaker was installed (it was) it was determined that the unit must indeed be faulty. They immediately escalated my case and prepared to ship me a new unit completely free of charge.Being an auto tech, however, I couldn't shake the "MAINS UNDERVOLTAGE" error it was displaying. It just seemed to be more likely that something had gone wrong with the wiring install. I powered off the breaker, removed the charger's front cover, then powered the breaker back on and measured the voltage at the charger: only 120V. What the heck.I moved over to the breaker panel and removed the cover (after shutting off the main) and immediately discovered that my electrician had not, in fact, wired the breaker correctly as he so adamantly stated. Moving one of the wires from the neutral to the secondary hot provided the correct 240V and the unit immediately began working normally.After this debacle, I set the charger to charge our 2025 Hyundai Ioniq 6 77kWh at the cheapest rate (between midnight and 4AM for our area) and sure enough, it charged our car up at the set time overnight in a little over 2 hours with no issues whatsoever.Will absolutely be using Autel again, as I always have. Won't be using that electrician again, though.

Update 2: it is now possible to use the charger locally. Use the app to add a custom OCPP server. I set one up on home assistant and now have control over availability, charging and current. There are also 10 sensors made available.Update: They eventually sent me a replacement. Although it took a little bit of nudging, the procedure was really good. They sent the replacement before I returned the defective charger, so there was little downtime. Although I needed an electrician to install, it was easy to swap it out myself. Just TURN OFF POWER AT THE BREAKER, confirm that there is no power with a detecteo, and read the instructions for installation. Now everything works great. After a few months of usage, I am really happy with the unit. Since I am using the car charger to control the details, the lack of API on the charger is not much of a limitation. The card security is important, since the charger is outside. So far, weather has been no issue at all.The features are good, and my car reports full amperage (48A). I could connect the app to the charger fine via Bluetooth, and lots of info and control is available. Also, the feature to require a card to turn it on is nice, since the charger is outside. It is holding up well in the weather for the last few weeks.Original review, with a bit more info:The electricians had no difficulty installing it in my brick wall, and installation was cheaper than online research led me to believe.Now the caveats: it sees no WiFi SSIDs. Not mine, and none of the dozen or so of my neighbor's that I can see in my phone. Clearly not working. I spoke with a technician who said that there should be an update soon to fix. We will see. This might be a problem if you wanted some of those features, like charging others to use your charger. It wasn't really for me because of the second annoying caveat.The other caveat is that it does NOT use OCPP api, like the advertisement here says. That means that I cannot integrate it with Home Assistant, which I wanted to do cloud free. Annoying. That means that I cannot optimize charging with solar panels, or lower electricity prices.

I decided to go with Autel because I expected a high-quality product from a reputable company. The price is more premium than many competing brands, and Autel has been making automotive diagnostic products for many years, so I expected a reliable and well-designed EV charger. Unfortunately, my experience has been disappointing.First, the app does not seem to be well thought out. For example, if I travel abroad and my phone switches to a different time zone, opening the Autel app can disrupt my charging schedule. This is a significant issue for anyone who travels, and I would expect the app to handle time-zone changes properly.Second, the charging cable becomes extremely stiff in cold weather. Even though I live in California, during the winter the cable becomes difficult to unwind and handle. For a premium-priced charger, I expected a more practical and weather-resistant cable design.Now, after about three years of use, I am experiencing a more serious problem. The charger will charge for over an hour and then report a "Charger Faulty" error and stop charging.Before contacting customer service, I performed the basic troubleshooting myself, including rebooting the charger through the app, disabling the charging schedule, and turning off the circuit breaker for several hours before trying again. I also confirmed that my car can charge normally using my portable charger, which strongly suggests that the issue is with the Autel charger rather than the vehicle.Unfortunately, my experience with customer support has been frustrating. The initial response focused on blaming my charging schedule. When I explained that I had been using the same schedule successfully for more than two years, I was told to take my car to the dealer to have it checked. I explained that the car charges normally with my portable charger, but I was again asked to reboot the charger and turn the circuit breaker off—steps I had already performed repeatedly over the previous two weeks.I eventually had to ask for my case to be escalated, which they did. At this point, I am still waiting to hear back from Autel.I originally chose Autel because I was willing to pay more for what I believed would be a premium product backed by a reputable company. Unfortunately, both the product experience and the customer support experience so far have not met that expectation. I hope Autel resolves the issue properly, and I will update this review once I receive their final response.

The product is great. What is even greater is their customer support. I recently dropped the charging plug and it broke the clip that hold the plug in place. The clip is easily replaceable as it is on.y held in place by a pin. since I couldn't find it on their website I reached out to the customer support team. After providing all the model and purchasing details I was notified a few days later that a replacement clip is in the mail. No questions asked.This is how a company goes from good to great. They just got another customer for life.

I read all of the reviews both good and bad before ordering this, it's seems like even the models from well known EVSE makers have negative reviews! I decided to order this mainly because it was on the list of eligible EVSE/s for a rebate from my power company and the price was good and I ended up getting it on sale. (I didn't get the rebate, but that's another story!). The unit arrived quickly and was very well packed. The mounting bracket couldn't have been easier to install and the unit slips right on and is held with a set screw. This unit is very well made. I have had a clipper creek 20 amp EVSE for about 10 years and this is a much better build quality. The only things keeping it from getting a 5 star review is that the little door inside (after you remove the cover) is pretty small for making the wire connections and there isn't room on top to store the cable when not in use. Maybe it's my old arthritic hands, but getting #6 wire in there was not as easy as it should have been if the door had been larger. Speaking of wire, my remodel box was installed by a licensed electrician for my 20 amp Clipper Creek and he said "I ran #8 wire just in case you later want to put in 50 amp service for something like a welder. I had another electrician say #8 is fine for 50 amps because it's such a short run. Well, I originally wired the Autel to the #8 wire with a 60 amp breaker. I charged the car and within just a few minutes everything was getting hot. A few more minutes and the breaker tripped. The next morning I called tech support. After I explained what happened, the first thing he asked me was what size wire I was using. He said this EVSE needs #6 wire. So I changed the wire and this time, no connection in the wall box, just direct run from the breaker to the Autel. Now I can charge at full power and things get warm, but not hot. If you install this do not use wire nuts for any splices, use a clamp and make sure you are using #6 copper wire.I didn't think that I would use the wireless connection, but the app works great and it was simple to connect this to my home wifi network. This Autel is great so far, well built and super easy to set up and use. Others have mentioned about the cable being stiff, and it is, but it is a really thick cable. I bought a wall mount to store the cable.

After the removal of two set screws at the bottom, using the enclosed tool, one needs to remove at least one more panel to see what you’re doing. I removed both panels, to get a much better view inside. The first panel is like a viewing window. But the panel that it sits inside of goes all the way out to the top and bottom and left and right of the unit. That gives you complete access to the inside. Either way, once you have the access that you need, you simply have three screws to loosen and put the two positive poles of the 220 to 250 V line and the one ground line into the three correct spots. It couldn’t be more easy. You tighten them down and it is done. He put back in all the little screws for the panels that you removed. It is ready to hang on the wall if you were hardwiring it. I considered hardwiring it dedicated to this unit through the back, which was my original plan. That would take away the wall outlet, which is wired for a welder that I have. By moving the unit up just five more inches than I had planned, I was able to use some of the three-quarter inch 8 gauge wire that was in the wall as a wire for a plug. I simply purchased a 6–50 plug at a local big box store for about $20. Installing that on the end and figuring out where to put it all so that it would all work together, I built a frame within the wall to add half a stud (1.5 x 1.5”) to attach it too. I had originally planned in that first picture of the wood in the wall to use the flat dryer wire that I had obtained which you see in the photo, but the 8 g wire and that wire could not both be put into the clamps for the wires. Now it turns out I never had to chop that up. I was able to do all my wiring with the heavier gauge wire and I’m happy for it. The old wire in the wall must be from the mid 1970s when our house was built. And so the black coloration has faded to gray. Nonetheless, this works perfectly. it was easy to program to run at 10 o’clock at night until the unit is charged. I didn’t even set the time anywhere. It just uses the time off your cell phone. Putting it all back together and putting it on the wall I decided that it would be nice to have a way to hold up the cord off the floor. as you can see, I had some convenient pine lumber to use for that. The video is just a view of what kind of foam it comes packed in which was extremely adequate.This is designed for hardwiring. It has a hole in the back for that, so the wire can come directly into it without coming out into the room at all. They provide a plug to put in that hole if you’re not using that hole. I was surprised that it came with the opening at the bottom and I’m glad it did. Tightening the nut on the outside of that hole squeezes down on the three-quarter inch outside diameter eight gauge wire. That is an extremely expensive type of thing to buy if you have to buy it at the big bucks store because you buy at 25 feet at a time for about $80 or so. It was at least $50 on Amazon. Apparently you get the same unit whether you select that you’re going to use it for hardwiring or whether you’re going to have the plug version which costs significantly more. You just don’t get the plug to go out of the bottom hole if you get the version for hardwiring like I did. Because my garage was already wired for powering the welder, I didn’t have any difficult wiring to mess with. It comes with stickers to put on the double breaker in the breaker box. Another sticker is supposed to be placed on the unit, I put it on the plug instead.

Title: A Must-Have Charging Solution for Every EV Owner!Rating: ⭐⭐⭐⭐⭐ (5/5)I recently invested in the Autel Home Smart Electric Vehicle (EV) Charger, and I can confidently say it's one of the best additions I've made to my EV ownership experience. This charger has truly exceeded my expectations in terms of performance, convenience, and smart features.Right from the start, the installation process was a breeze. The package came with clear and concise instructions, and my electrician had the charger up and running in no time. The build quality is exceptional, giving me confidence in its durability for the long haul.The charging speed is impressive. With its high power output, I'm able to significantly reduce my charging time compared to standard chargers. This is especially helpful during busy days when I need to top up quickly and get back on the road.Safety is a top priority when it comes to charging, and the Autel Home Smart EV Charger doesn't disappoint. It's equipped with advanced safety features like overcurrent protection, ground fault detection, and temperature monitoring. These features give me peace of mind knowing that my vehicle is being charged safely.The sleek and compact design of the charger is another plus. It doesn't take up much space on my wall, and its modern appearance complements my garage aesthetic perfectly.In conclusion, the Autel Home Smart Electric Vehicle Charger has truly transformed my EV charging experience. Its fast charging speed, and emphasis on safety make it a standout choice for any EV owner. The installation process was straightforward. I highly recommend the Autel Home Smart EV Charger to all EV owners looking for a reliable, efficient, and smart charging solution.Pros:- Easy installation with clear instructions- Fast charging speed for quick top-ups- Comprehensive safety features- Sleek and compact designCons:- No mobile appThis charger has made a significant difference in my EV ownership journey. It's a five-star product that has earned its place in my garage as an essential charging solution!

Estoy satisfecho con la compra, ya que ha sido fácil de instalar y bastante rápido para cargar mi vehículo

The charger is great. Works perfectly. There are reports that the device does not work properly over WiFi so I asked the technician who installed it to put a network cable at an extra expense. I have yet to connect it to the switch/router so it is still over WiFi and it works perfectly even though the closest WiFi repeater is more than 10 metres away (my phone shows one bar reception there) and still works fine and have yet to lose the connection even once.Setup was really easy and the app is great. I have been able to activate the use of cards with RFID (my library card works!!) and have activated different cards from my family members. Although it some times takes several attempts to activate while using RFID cards, it works beautifully and you do not need to have people install the app. Having said so, it is quite simple to activate the app and invite other people to share your charger.I waited for the charger to be on sale and I got a great deal. More so the case because my local utility reimbursed me half of the cost!!

Excelente valor por precio, el mejor EVSE a la venta en amazon. Mucho mejor calidad que equipos que valen el doble o más.

We bought this charger and it worked very well for about 2 1/2 years. We started having some issues getting faults when trying to charge our vehicle so we contacted customer service. They ran us through some troubleshooting and weren’t able to pinpoint the problem. I provided them with a few more details on our charger purchase and they had a replacement charger sent out right away at no cost to us. They also made it very easy to return the faulty charger. We were very happy with how quickly and efficiently they resolved our issue. We would highly recommend Autel.