Tarcher Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
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Description
📖 Unlock the secret sauce of hospitality that everyone’s talking about!
- CUSTOMER FAVORITE - 4.8-star rating from 2,670+ reviews—trusted by thousands
- INDUSTRY ACCLAIMED - Ranked #3 in Hospitality & Travel, a must-read for service leaders
- ACTIONABLE INSIGHTS - Packed with practical wisdom to elevate your customer experience game
- HARDCOVER EXCELLENCE - Premium binding for lasting impact and shelf presence
- GLOBAL LANGUAGE ACCESS - English edition designed for worldwide professionals
Tarcher’s 'Unreasonable Hospitality' is a hardcover English-language bestseller, highly rated by thousands, and ranked top in hospitality and workplace culture categories. It offers transformative insights for professionals eager to exceed customer expectations and redefine service excellence.
Specifications
| Best Sellers Rank | #2,291 in Books ( See Top 100 in Books ) #3 in Hospitality, Travel & Tourism Industry #7 in Biographies of Travelers & Explorers #8 in Workplace Culture |
| Customer Reviews | 4.8 out of 5 stars 2,670 Reviews |
Reviews
N**I
Great read
especially if you are in the industry this is a great book
A**A
Memorable Book
It was so good that throughout reading it I’ve taken notes, and I don’t do that often. Everybody working in any domain that involves customer service should read this book. It’s a must!!! I will definitely re read it several more times, and come back to it, time to time.
S**S
interesting
deep dive in the complexities of turning your biz into hospitality biz, not bad
S**B
Perfect
Perfect.
D**W
Fast Delivery
Item came as described and the delivery was really fast.
C**O
Will Guidara maestro dell'hospitality
Libro comprato dopo averlo sentito citare in un podcast. Parla di come hanno trasformato radicalmente EMP da una steakhouse a 3 stelle michelin e ristorante numero 1 al mondo secondo la 50 best. Durante la narrazione però è letteralmente straripante di spunti, consigli ed esempi pratici su come migliorare principalmente la leadership ma come collega in generale secondo me. Io lavoro nel settore e quindi posso prendere spunto direttamente ma sono convinto che chiunque faccia un lavoro dove comunicazione, collaborazione e armonia sono fondamentali può trarre qualche spunto e consiglio da applicare alla propria situazione. Per quanto mi riguarda un capolavoro assoluto. Credo tra l'altro che da qualche tempo sia disponibile anche la versione ufficiale tradotta in italiano.
ア**ー
自己表現
最後まで楽しく読めました。ホスピタリティを目指す方にオススメです
R**T
Great service excellence book
An amazing book on service excellence. Very inspiring and full of practical examples to illustrate his point. Highly recommended for anyone who wants to improve its service
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