5.5AE Elliptical, Gray

I am not the most mechanically inclined person, but I had ZERO trouble putting this together. My only gripe with it is the pedals are a little closer together than I would have liked. It feels slightly more stair stepper than elliptical because your feet don't have the wide circling arc that I have had on a previous machine. A quality product though!

It's a great elliptical! I've been using it for a month now. It's VERY heavy but therefore stable, and it's great for a daily workout. You can't adjust the stride length, and it has I think just couple of different programs (i've been using interval and weight loss) with 10 difficulty levels, but that works just fine for me. Plus it's quiet. You definitely need a mat underneath, the thicker the better, just to protect the floor.

Easy to assemble, but once assembled the power never came on. I tried everything externally, only to investigate and find that the internal power wire was damaged and broken. I tried reaching customer service/tech support through phone calls, emails and online submission forms. Twice I called, was on hold for 30 minutes, and then hung up on because "call volume was too high so I need to call back later." No replies received from my emails with pictures, and no call back from my online submission (where they claim they will call you within 24 hours). Extremely frustrated that I spent the $ and then the few hours putting the machine together, only to find out it's damaged and to not be able to get any support from the company.

The manual lists a water bottle holder as being included and shows it and labels it in the picture of the machine. However when I couldn't find it I called the manufacturer, and they told me that was all as "misprint" and a water bottle holder was not included. I admit I didn't buy it because it had a water bottle holder, mainly because I never expected they would sell a high end elliptical without some place to hold as water bottle. Their explanation was to stop the session, get off and get your water bottle, take a drink and get back on. They admitted you have to stay hydrated, but they aren't going to make it easy for you.

Bought it for my wife and she likes it alot. Easy to build and no issues with it. Arrived sooner than expected. Satisfied with it

Very happy with this elliptical--nice and smooth. Assembly took maybe an hour and a half--glad I didn't pay for expert assembly, well within my comfort range to do myself! Do wish the programs worked on Kindle and not just on Ipads but for my purpose that's not a big deal. I just wanted something to give me some cardio and burn off some calories.

Its a smooth machine for anybody and its easy to assemble

Pretty sure I received a counterfeit product after 2 years of light use it's falling apart.