Got this to replace a Wink bridge after they, rather abruptly and rudely, swapped to a pay model. Unboxed, connected to my router (patch cable included) and downloaded the app while the unit powered on. Used the app to create an account, pressed the button on the back when prompted and my iPhone connected within seconds. At this point the firmware update installed and within minutes it was ready to go. I attempted to add my first dimmer and nothing happened. I tried a few times and with different switches still nothing. The app prompted that I might need to reset the switch since it had been connected with Wink. The method on the switch didn't work and I googled my issue. Instead of using the three taps on the "on" button hold and three taps I found tapping off five times and holding until the lights flash, then tapping five more time (each set of five in half a second or so) forced a factory reset. This worked for me. Once the switch connects the app asks where it is located (kitchen, bedroom, bath, etc) and what kind (pendant, ceiling fan, etc) and automatically groups them based off this info. I had all my 12 switches programed and operating with half an hour. Alexa integration was easy, Lutron is not a default app and you'll need to find it, once done it was only a matter of logging in. I found the voice controls react much faster than Wink, lights go on/off almost immediately where Wink took a couple seconds. Overall voice control feels way more professional and streamlined while Wink seemed more like a DIY patchwork. The app is very basic and straight forward although it is customizable. Controls mimic the style of the physical switches you tap the switch you want to control and a "switch" pops up and slide your finger up/down for dimmers and tap on/off, I like the Wink style of a group of circles with title much better and it allowed me to easily control multiple switches.
