When the lock is triggered to open, why does one latch open and the other does not??

That was the issue with the old strike I replaced- both latches have their own solenoids & one of the solenoids failed. If you are having this issue with a new strike, it possibly could be defective. You might also want to measure your voltage and make sure your door controller is putting out enough to energize both solenoids.

Is this normally locked or unlocked if there is no power

Locked. Requires power to unlock. easy to use. Plug And play.

Can I purchase an Asurion protection plan with this product? I would like a more comprehensive warranty for the electronics.

Hi, thanks for reaching out! BadgePass does not offer Asurion protection plans with its products. However, we encourage you to contact Asurion directly to find out if this product can be covered. We hope this helps and would be happy to answer anymore questions you may have!

In the reviews it says the picture is not actually the product you get. Is it exactly what I will recieve?

No (as of September 3rd 2018), the picture shows the previous design. I received the updated design with more curved lines. Still fundamentally the same product just updated.

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HES 9600 Surface Mounted Electric Strike, Satin Stainless Steel (630)

Product ID: 3146434

⚡Dual Voltage

🔒Grade 1 Security

⚙️1M Cycles

$527.52

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Description

🔑 Elevate Your Security Game!

SLEEK AESTHETIC - Satin stainless steel finish adds a modern touch to any entryway.
VERSATILE VOLTAGE - Compatible with dual voltage options of 12 or 24 VDC.
ENDURANCE CHAMPION - Built to last with an endurance rating of 1,000,000 cycles.
UNMATCHED SECURITY - Grade 1 tamper-resistant design ensures top-notch protection.
IMPRESSIVE STRENGTH - Static strength of 1,500 lbs and dynamic strength of 70 ft-lbs.

The HES 9600-630 Series Stainless Steel Fire Rated Electric Strike Body combines robust security features with a sleek satin stainless steel finish, making it the ideal choice for rim exit devices. With a tamper-resistant design, impressive strength ratings, and dual voltage compatibility, this strike body is engineered for durability and style.

Specifications

Manufacturer	Hanchett Entry Systems, Inc.
Part Number	9600630
Item Weight	1.5 pounds
Product Dimensions	10 x 3 x 2 inches
Item model number	9600-630
Is Discontinued By Manufacturer	No
Color	Satin Stainless Steel
Finish	Satin Stainless Steel
Material	Stainless Steel
Item Package Quantity	1
Mounting Type	Surface
Batteries Included?	No
Batteries Required?	No

Reviews

D**N

Easy to install

Product arrived one day early, was an OEM replacement for existing electric strike so install was a breeze, works just fine.

10.06.2019

O**S

Quality products

3.12.2025

L**S

Just what I needed

Perfect for my use case to convert a fixed latch of an exit bar to electronic release. Was flat enough to fit on door frame without adjusting the bar.

19.09.2025

C**M

Perfect Fit No Issues

Perfect Fit, No Issues. Plug and play.

29.11.2022

B**S

Fantastic price, HES newer model.

This is a direct replacement of the older model that is pictured. The item you'll receive is HES's updated version that has a cover of the 2 screws that hold the strike to the frame. Same footprint, same great quality.

24.07.2024

A**R

Received product on time without damage.

Perfect replacement. No issues.

6.04.2022

R**L

exactly what we needed

We purchased a regular door strick to start with and then realized we needed the panic bar stile. We ordered it and had it delivered within 5 days and it works great and is exactly what we expected.

4.03.2013

C**Y

Works great, easy to install

Didn't like the price. I is a quality item and should last us many years.

1.08.2023

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Ali H.

Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

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Best international shipping I've ever tried. Worth every penny!

3 days ago

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$527.52

Duties & taxes included

In stock

Sold byAmazon USADelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to USA.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

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