The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company Paperback – 19 April 2021

Great book, easy to read, good advice, logical, common sense, great for people entering the CS world

Simple format and process to follow. Would recommend to any Customer Success Leader or Team member

I really like the way the book is structured: In part one, Wayne covers first “the fundamentals” and tools every CSM should have in their toolbox. Part two walks you through what Wayne identifies as the 7 pillars of engagement through a customer’s lifecycle. I particularly like the way Wayne already talks about the effect of COVID-19 has in customer engagement and how to adjust your approach. To me, this is a must read for anyone in Customer Success.

What a inspirational book, it definitely provides you with outstanding CS frameworks to help organisation build and adopt a truly customer obsessed culture. With Relevant tips and tricks that can be used by any individual that is part of the Customer Journey. Highly recommend!

This book provides an excellent framework to help organisation building and maturing a true customer centric culture. Great tips and tools that can be used by anyone being part of the Customer Licecycle, “owning the moment” as Wayne calls.